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    • leanne12345
    • By leanne12345 14th Jun 17, 8:06 AM
    • 61Posts
    • 39Thanks
    leanne12345
    Clearscore information disappeared!
    • #1
    • 14th Jun 17, 8:06 AM
    Clearscore information disappeared! 14th Jun 17 at 8:06 AM
    Hi,

    A couple of months ago everything disappeared from my Clearscore account- literally everything including my current account, mortgage etc.
    Just wondering if anyone would know why or more importantly if it matters?
    I am currently on a DMP so definitely not looking to get credit any time soon so I'm inclined not to do anything about it.

    Thanks
Page 1
    • Candyapple
    • By Candyapple 14th Jun 17, 10:35 AM
    • 2,246 Posts
    • 1,703 Thanks
    Candyapple
    • #2
    • 14th Jun 17, 10:35 AM
    • #2
    • 14th Jun 17, 10:35 AM
    If you believe information is incorrectly missing and would like it to be added, you'll need to raise this as a dispute.
    You can do this by following our official disputes process via the link below:
    https://www.clearscore.com/dispute
    https://help.clearscore.com/index.php?/Knowledgebase/Article/View/267/0/something-is-missing-from-my-credit-report

    It could be that they have tied your accounts with someone else with the same name as you. Your bank account and mortgage being reported on your credit file is a GOOD thing so you want to get this sorted out ASAP, especially if you are on a DMP because they will be reporting positive data the whole time you are in the DMP so when you come out of it, you will have built up a nice history of green zeroes.
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • leanne12345
    • By leanne12345 14th Jun 17, 11:03 AM
    • 61 Posts
    • 39 Thanks
    leanne12345
    • #3
    • 14th Jun 17, 11:03 AM
    • #3
    • 14th Jun 17, 11:03 AM
    https://help.clearscore.com/index.php?/Knowledgebase/Article/View/267/0/something-is-missing-from-my-credit-report

    It could be that they have tied your accounts with someone else with the same name as you. Your bank account and mortgage being reported on your credit file is a GOOD thing so you want to get this sorted out ASAP, especially if you are on a DMP because they will be reporting positive data the whole time you are in the DMP so when you come out of it, you will have built up a nice history of green zeroes.
    Originally posted by Candyapple
    Thanks for that. That's a good point about my bank account and mortgage, I hadn't thought about it like that.
    • Candyapple
    • By Candyapple 14th Jun 17, 11:07 AM
    • 2,246 Posts
    • 1,703 Thanks
    Candyapple
    • #4
    • 14th Jun 17, 11:07 AM
    • #4
    • 14th Jun 17, 11:07 AM
    Thanks for that. That's a good point about my bank account and mortgage, I hadn't thought about it like that.
    Originally posted by leanne12345
    Here to help

    Keep the thread updated with the outcome as it may prove useful to someone else who has had the same problem.
    I'm a Board Guide on the Credit Cards, Loans, Credit Files & Ratings boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com
    • leanne12345
    • By leanne12345 14th Jun 17, 12:51 PM
    • 61 Posts
    • 39 Thanks
    leanne12345
    • #5
    • 14th Jun 17, 12:51 PM
    • #5
    • 14th Jun 17, 12:51 PM
    Here to help

    Keep the thread updated with the outcome as it may prove useful to someone else who has had the same problem.
    Originally posted by Candyapple
    Will do, have just raised the query so will wait and see what they say
    • luvchocolate
    • By luvchocolate 15th Jun 17, 8:01 AM
    • 1,414 Posts
    • 1,254 Thanks
    luvchocolate
    • #6
    • 15th Jun 17, 8:01 AM
    • #6
    • 15th Jun 17, 8:01 AM
    I had the same thing after moving house December last year, they still show my old address and all my accounts have disapeared also.
    I raised this to them twice with no changes. I am now considering closing this account leave it for a while then re start with my current address.
    Noddle were fine and updated quickly,I registered for the electoral roll straight away.
    I hope you have better luck.
    • leanne12345
    • By leanne12345 15th Jun 17, 9:44 AM
    • 61 Posts
    • 39 Thanks
    leanne12345
    • #7
    • 15th Jun 17, 9:44 AM
    • #7
    • 15th Jun 17, 9:44 AM
    I had the same thing after moving house December last year, they still show my old address and all my accounts have disapeared also.
    I raised this to them twice with no changes. I am now considering closing this account leave it for a while then re start with my current address.
    Noddle were fine and updated quickly,I registered for the electoral roll straight away.
    I hope you have better luck.
    Originally posted by luvchocolate
    That's interesting, I moved house last year aswell but Clearscore is still showing my old address so maybe that's where the problem comes from.
    Closing the account and trying again seems like a good idea, I will try that if they don't sort it out.
    I hope you manage to get yours sorted, Clearscore seem useless!
    • luvchocolate
    • By luvchocolate 15th Jun 17, 5:22 PM
    • 1,414 Posts
    • 1,254 Thanks
    luvchocolate
    • #8
    • 15th Jun 17, 5:22 PM
    • #8
    • 15th Jun 17, 5:22 PM
    That's interesting, I moved house last year aswell but Clearscore is still showing my old address so maybe that's where the problem comes from.
    Closing the account and trying again seems like a good idea, I will try that if they don't sort it out.
    I hope you manage to get yours sorted, Clearscore seem useless!
    Originally posted by leanne12345
    Mine updates 1st of the month if its still out of date I will cancel leave it a couple of weeks then re apply with new address.
    As I said Noddle updated the following month.
    I have contacted them twice over the last 3 months and nothing as changed.
    Good luck with yours
    • leanne12345
    • By leanne12345 26th Jun 17, 4:46 PM
    • 61 Posts
    • 39 Thanks
    leanne12345
    • #9
    • 26th Jun 17, 4:46 PM
    • #9
    • 26th Jun 17, 4:46 PM
    Just a quick update, although there's nothing much to add. No reply from Clearscore at all, they really do seem useless. I don't think I'm going to bother chasing them again as I feel it will be a waste of my time so I am going to close the account and see what happens in a couple of months if I try to register again at my new address.
    I will update if anything changes in the meantime.
    Last edited by leanne12345; 26-06-2017 at 8:58 PM.
    • luvchocolate
    • By luvchocolate 26th Jun 17, 7:30 PM
    • 1,414 Posts
    • 1,254 Thanks
    luvchocolate
    Mine is due on the 1st if nothing has changed I will close it.....wait a couple of months and start again.
    They did not reply to my dispute either.
    • leanne12345
    • By leanne12345 26th Jun 17, 8:57 PM
    • 61 Posts
    • 39 Thanks
    leanne12345
    Mine is due on the 1st if nothing has changed I will close it.....wait a couple of months and start again.
    They did not reply to my dispute either.
    Originally posted by luvchocolate
    Hopefully it's sorted when you check after the 1st but I would be surprised if it is. It's really bad of them to completely ignore disputes and queries, my guess is we're not the only ones unfortunately.
    • binaryuniverse
    • By binaryuniverse 26th Jun 17, 10:04 PM
    • 343 Posts
    • 140 Thanks
    binaryuniverse
    I barely bother with Clearscore. A £2 report direct from Equifax, every now and then, suits me right down to the ground. Easier to read too.
    • leanne12345
    • By leanne12345 27th Jun 17, 12:09 PM
    • 61 Posts
    • 39 Thanks
    leanne12345
    So I deleted my Clearscore account and because I am very impatient I opened a new account with my new address straight away and it worked- all of my accounts and information are now showing again. Thanks luvchocolate for giving me the idea, fingers crossed it works for you too ☺
    • luvchocolate
    • By luvchocolate 27th Jun 17, 4:50 PM
    • 1,414 Posts
    • 1,254 Thanks
    luvchocolate
    ahh thats good news.. I will do the same after the 1st x
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