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  • FIRST POST
    • DollyDee
    • By DollyDee 13th Jun 17, 7:44 PM
    • 724Posts
    • 813Thanks
    DollyDee
    Cooling Off Period
    • #1
    • 13th Jun 17, 7:44 PM
    Cooling Off Period 13th Jun 17 at 7:44 PM
    My fixed tariff ends June 30th. I changed Tariff with my existing supplier online on Sunday. I thought the change wouldn't become effective until 1st July but they have changed it straight away. I have an email stating they will not move you until the current one ends.

    I'm having second thoughts and thinking of switching to a different supplier - Flow Energy came out top on uSwitch. I know I will be put on their standard variable tariff until everything is sorted and will have to take a "hit" for a few weeks but I think it may be worth it.

    As I am not changing suppliers only changing Tariff, am I entitled to cancel the change in tariff under the "cooling off period" and be restored to my old (much cheaper) tariff until the end of June and start the switch straight away?

    I'm with Scottish Power, dual fuel, Economy 7.

    I have googled but every answer comes up as switching suppliers. I've also looked at Spanish Power's website and that seems to be the same. If I go back on my old tariff there won't be any exit fees.

    Any advice would be much appreciated.

    Thanks - Dolly
Page 1
    • Hengus
    • By Hengus 13th Jun 17, 8:25 PM
    • 3,860 Posts
    • 2,159 Thanks
    Hengus
    • #2
    • 13th Jun 17, 8:25 PM
    • #2
    • 13th Jun 17, 8:25 PM
    There is no cooling off period when you switch tariffs with your existing supplier. It is known as a mutual variation of contract which if my memory is correct is covered by Standard Licence Condition 23A. Only the supplier can tell you whether they will allow you to switch to their SVT without paying an exit fee - most do not charge, but you will have to look at the contract ts and cs.
    • DollyDee
    • By DollyDee 13th Jun 17, 9:00 PM
    • 724 Posts
    • 813 Thanks
    DollyDee
    • #3
    • 13th Jun 17, 9:00 PM
    • #3
    • 13th Jun 17, 9:00 PM
    Thank you for reply and explanation. Much appreciated.
    • Hengus
    • By Hengus 13th Jun 17, 9:11 PM
    • 3,860 Posts
    • 2,159 Thanks
    Hengus
    • #4
    • 13th Jun 17, 9:11 PM
    • #4
    • 13th Jun 17, 9:11 PM
    My reading of ts and cs suggests that a further change of tariff should not incur an exit fee (but I suggest that you get it confirmed by the supplier.)

    8. 5. If you tell us that you wish to end your Agreement for a Fixed-term Tariff, you may have to pay a termination fee if required under the specific terms and conditions of your Fixed-term Tariff. However, you will not have to pay a termination fee if:

    8.5.1 you take steps to switch to another supplier, but do not complete the switching process until after the end of your Fixed-term Tariff;

    8.5.2 you complete a switch to another supplier at any time after we give you an End of Fixed Term Notice, unless you have already entered into a new Agreement with us for a new Fixed-term Tariff;

    8.5.3 we extend your existing Fixed-term Tariff without following our regulatory obligations; or

    8.5.4 you switch to an alternative Tariff with us.
    • footyguy
    • By footyguy 14th Jun 17, 12:25 PM
    • 3,383 Posts
    • 1,331 Thanks
    footyguy
    • #5
    • 14th Jun 17, 12:25 PM
    • #5
    • 14th Jun 17, 12:25 PM
    My fixed tariff ends June 30th. I changed Tariff with my existing supplier online on Sunday. I thought the change wouldn't become effective until 1st July but they have changed it straight away. I have an email stating they will not move you until the current one ends.

    I'm having second thoughts and thinking of switching to a different supplier - Flow Energy came out top on uSwitch. I know I will be put on their standard variable tariff until everything is sorted and will have to take a "hit" for a few weeks but I think it may be worth it.

    As I am not changing suppliers only changing Tariff, am I entitled to cancel the change in tariff under the "cooling off period" and be restored to my old (much cheaper) tariff until the end of June and start the switch straight away?

    I'm with Scottish Power, dual fuel, Economy 7.

    I have googled but every answer comes up as switching suppliers. I've also looked at Spanish Power's website and that seems to be the same. If I go back on my old tariff there won't be any exit fees.

    Any advice would be much appreciated.

    Thanks - Dolly
    Originally posted by DollyDee
    Have you contacted the supplier about this anomaly?

    If neceessary, follow the suppliers complaint procedure. At worst they should credit you the difference btween the old tariff and the new ... but I suspect they will probably just appease you with a £20 goodwill gesture (which I am sure will more than cover any difference)

    Depending on the terms of the new tariff, you may also want it extended by another week or two. i.e. if it's 12 months from start, you want it to end 30th June 2018 (as opposed to 09/10th June 2018)

    Or is your issue more that you have agreed to a new contract and have now got cold feet? Unfortunately, I don't think you get any cooling off period in the circumstances you describe (unless you have terms stating otherwise)
    I think with this supplier you can transfer to their standard tariff without penalty , and then you can switch supplier without penalty if you want to avoid the early exit fees (but do check your terms crefully to check this is correct )
    Last edited by footyguy; 14-06-2017 at 12:28 PM.
    • DollyDee
    • By DollyDee 15th Jun 17, 10:47 AM
    • 724 Posts
    • 813 Thanks
    DollyDee
    • #6
    • 15th Jun 17, 10:47 AM
    • #6
    • 15th Jun 17, 10:47 AM
    Thanks for your reply footyguy. I am going to complain about the new tariff being applied straight away instead of 1st July.

    This is the paragraph in their email to me dated 18/05/17:

    "Choose your new tariff

    You can choose a new ScottishPower tariff in just a few minutes using our Online Tariff Selector. If you choose a new ScottishPower tariff on or before 30th June 2017 we'll automatically move you to this new tariff when your current one ends. At ScottishPower, we offer the same prices for new and existing customers, and you can move between our tariffs at any time without paying exit fees."
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 15th Jun 17, 12:28 PM
    • 4,373 Posts
    • 26,425 Thanks
    Blackbeard of Perranporth
    • #7
    • 15th Jun 17, 12:28 PM
    • #7
    • 15th Jun 17, 12:28 PM
    If you are with Scottish Power, they had an offer last October to fix until December 18, which was slighty more expensive than the previous fix I was on (June 17). I am surprised that people still wait until the end of their fix to move, especially as Scottish Power allows you to move tariffs for free in their offerings. With oil heading down now the yanks are fracking on with it, I expect to move again very shortly for another competitive fix.


    SP Fixed tariff customer for 20 plus years and currently pay £63 a month!
    Your thoughts fade
    As you shake between the fags
    • DollyDee
    • By DollyDee 15th Jun 17, 1:23 PM
    • 724 Posts
    • 813 Thanks
    DollyDee
    • #8
    • 15th Jun 17, 1:23 PM
    • #8
    • 15th Jun 17, 1:23 PM
    I've been with them since at least 2003 when it was Sainsburys Energy - I've still got the bills!
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 17th Jun 17, 8:56 AM
    • 4,373 Posts
    • 26,425 Thanks
    Blackbeard of Perranporth
    • #9
    • 17th Jun 17, 8:56 AM
    • #9
    • 17th Jun 17, 8:56 AM
    Just checked my fix. SP other Tarrifs are getting closer to my fix again, so a move could be around the corner. Currently the fix July 19 is competitive. I think prices will fall come October, so a move then could be a choice.
    Your thoughts fade
    As you shake between the fags
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