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  • FIRST POST
    • Matwood
    • By Matwood 13th Jun 17, 7:24 PM
    • 2Posts
    • 0Thanks
    Matwood
    EE Roaming Charges
    • #1
    • 13th Jun 17, 7:24 PM
    EE Roaming Charges 13th Jun 17 at 7:24 PM
    Hi there - this is my first post so not really too sure what i am doing. I have a question. I have been with EE for a few years now and in September last year took out there EE 4GEE Max tariff. I went with this tariff as i travel a lot and it included EU Roaming. As of 15th June (i think) roaming is going to be included in all tariffs. I have spoken to EE and asked if i would get a reduction in my rate or able to move to a lower tariff as this is now included. They have told me this is not possible. So why do i have to pay for a service that is already included and free to everyone else? I'm not too sure on the fairness of this and would love to hear your thoughts. Have i just been sucked into a 2 year contract that i am not going to be able to get out of? I remember a few years a go EE/Orange would check my tariff every 6 months to see if i was being over charged or under charged. Apparently they don't do this anymore. Many thanks and looking forward to the comments. Mat
Page 1
    • unforeseen
    • By unforeseen 13th Jun 17, 7:56 PM
    • 1,495 Posts
    • 1,934 Thanks
    unforeseen
    • #2
    • 13th Jun 17, 7:56 PM
    • #2
    • 13th Jun 17, 7:56 PM
    The 4GEE max plan doesn't just cover thee EU. That's why you can't get a reduction.

    It also includes Australia, USA, Canada, Mexico & New Zealand. It's not EEs problem that you may not go to those countries.
    • Matwood
    • By Matwood 13th Jun 17, 8:07 PM
    • 2 Posts
    • 0 Thanks
    Matwood
    • #3
    • 13th Jun 17, 8:07 PM
    • #3
    • 13th Jun 17, 8:07 PM
    Hey Thanks for the reply. It only covers EU. I have spoken to them this evening and they have confirmed that. If you want the above then its an extra £7 per month
    • simax
    • By simax 13th Jun 17, 11:35 PM
    • 1,758 Posts
    • 603 Thanks
    simax
    • #4
    • 13th Jun 17, 11:35 PM
    • #4
    • 13th Jun 17, 11:35 PM
    The old Max plan cover the EU only but they are cheaper.

    The benefit of the Max plans is free BT Sport and access to the fastest speeds available on 4G.

    The Max plans were designed to give the benefits of EU roaming regulations a year prior to launch, in much the same way as the old EE Extra plans gave free 0800 calls a year before the regulations kicked in.

    In other words you've paid more to have the benefit for a year longer than anyone else and you agreed those terms at the time.
    I say it as it is - you may not like that but what would you prefer? A string of false platitudes that are no help whatsoever just to make you feel better? If my advice has helped, please press the Thanks button over here ----------------V. Cheers
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