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  • FIRST POST
    • ChamomileTao
    • By ChamomileTao 13th Jun 17, 1:31 PM
    • 103Posts
    • 358Thanks
    ChamomileTao
    For anyone who thinks it's not worth taking the time to contact the ASA
    • #1
    • 13th Jun 17, 1:31 PM
    For anyone who thinks it's not worth taking the time to contact the ASA 13th Jun 17 at 1:31 PM
    I'm putting this here to prove it is...

    This concerned a substantial prize of about £1000 value - let's call it furniture - for which the retailer wanted to charge me approx. £100 to deliver (no proper t&c and no mention of a delivery cost in the scant details that were there) I mentioned the ASA and after a pregnant pause they waived the delivery fee as a 'one-off gesture' , but the complaint had already been made, and they have since advertised another competition with a delivery charge.

    This is from the ASA:

    Dear *********

    Your complaint – *********

    Thank you for your complaint about ******** ‘s promotion. Based on the information you provided, we consider that the promotion was likely to be a problem under the rules we apply. Therefore, we have contacted them and asked them to give us an assurance that in future they will not run a promotion where the winner has to incur a cost to claim their prize. We have also informed them of the rules in this area more generally, such as ensuring that all terms and conditions are clearly communicated.

    Once we get an assurance that they will change the ad in a way we consider resolves your complaint, we will close the case. Basic information including the advertiser’s name and where the ad appeared will then be published on https://www.asa.org.uk/.

    If the advertiser does not agree with our proposed changes, we may need to take further action. If that happens, we will contact you again to let you know how we intend to proceed.

    Thank you for bringing this to our attention.

    Yours sincerely
Page 1
    • mjm3346
    • By mjm3346 13th Jun 17, 3:21 PM
    • 34,486 Posts
    • 222,199 Thanks
    mjm3346
    • #2
    • 13th Jun 17, 3:21 PM
    • #2
    • 13th Jun 17, 3:21 PM
    The company were not made to waive the charge, basically they got the "wordy" version of the "don't do it again" warning that the ASA dish out even when a company simply ignores them (when they ask not to be ignored in the future)

    That being said, as in this case, sometimes a company will choose to cough up and it takes very little time to fill in the ASA complaint form.
    • fredandwilma
    • By fredandwilma 14th Jun 17, 7:06 AM
    • 996 Posts
    • 1,347 Thanks
    fredandwilma
    • #3
    • 14th Jun 17, 7:06 AM
    • #3
    • 14th Jun 17, 7:06 AM
    Unfortunately, the ASA say they are currently experiencing high volumes of complaints. They aim to respond in more detail within ten working days, to complaints submitted.

    Well over that now, and still waiting for my response, (in more detail).

    Still awaiting a response from MSE, too.

    Maybe these companies think if you forget about a problem, it goes away?
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
    • mjm3346
    • By mjm3346 14th Jun 17, 10:52 AM
    • 34,486 Posts
    • 222,199 Thanks
    mjm3346
    • #4
    • 14th Jun 17, 10:52 AM
    • #4
    • 14th Jun 17, 10:52 AM
    Unfortunately, the ASA say they are currently experiencing high volumes of complaints. They aim to respond in more detail within ten working days, to complaints submitted.

    Well over that now, and still waiting for my response, (in more detail).

    Still awaiting a response from MSE, too.

    Maybe these companies think if you forget about a problem, it goes away?
    Originally posted by fredandwilma
    It does, if you check the ASA judgments there are plenty where a company simply ignores them which usually means judgement against them with the stock "do not do it again" and "please be nice to us next time", the wording for the last one is not exact but captures the essence of it.

    A couple



    The ASA was concerned by ****'s lack of response and apparent disregard for the Code, which was a breach of CAP Code (Edition 12) rule 1.7 (Unreasonable delay). We reminded them of their responsibility to respond promptly to our enquiries and we told them to do so in future.

    We understood the prize had not been delivered to the complainant and that **** had not provided evidence to show that it had been sent. Because of that, we concluded that they had not dealt fairly and honourably with participants and potential participants, which was a breach of the Code.....



    Action

    The ad must not appear again in its current form. We told **** to ensure they conducted their promotions equitably and dealt fairly and honourably with potential participants. We referred the matter to CAP's Compliance team.
    Where a used ipad was given as a prize
    **** acknowledged our correspondence, but did not comment on the point of complaint.
    We told **** to ensure that future prizes were awarded as advertised.
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