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  • FIRST POST
    • matt0706
    • By matt0706 13th Jun 17, 12:23 PM
    • 1Posts
    • 0Thanks
    matt0706
    Purchase via employer salary sacrifice gone wrong!
    • #1
    • 13th Jun 17, 12:23 PM
    Purchase via employer salary sacrifice gone wrong! 13th Jun 17 at 12:23 PM
    HELP!!


    My employer runs a scheme where you can buy computer equipment & use salary sacrifice to pay for it monthly (with no interest). I decided to treat my wife to an iWatch. I selected the one which fell within my budget & placed my order. A few weeks later the watch arrived. It happened to be a day that my wife was working from home so when she phoned me to say I'd had a delivery I told her to open the box (surprise!). So far so good. However, I have now been contacted by my HR department and told that Apple sent me the wrong iWatch. I ordered a 38mm Aluminium case watch & they sent a 38mm Stainless Steel. I did not notice the difference as my wife was already wearing it by the time I got home. I've been told I have 2 options:


    1. Return the watch


    I don't really want to do this as I have given it as a gift and this will be soured if I ask for it back.


    2. Pay the difference


    The stainless steel watch is over £200 more so this will raise my monthly payment significantly (hence opting for the aluminium case). I don't see why I should have to pay more because Apple made a mistake.


    I've gone back to HR & told them that neither of these options appeal but they've said tough, I need to pick one of them.


    My question is this; what are my rights here?


    Any help & advice is appreciated.


    Thanks.
Page 1
    • cono1717
    • By cono1717 13th Jun 17, 12:32 PM
    • 602 Posts
    • 409 Thanks
    cono1717
    • #2
    • 13th Jun 17, 12:32 PM
    • #2
    • 13th Jun 17, 12:32 PM
    If you ordered the stainless steel and Apple sent you the aluminium would you want to swap it back? In this instance Apple have made a mistake so the above options are all you have I'm afraid.
    • pinkshoes
    • By pinkshoes 13th Jun 17, 12:38 PM
    • 15,112 Posts
    • 20,519 Thanks
    pinkshoes
    • #3
    • 13th Jun 17, 12:38 PM
    • #3
    • 13th Jun 17, 12:38 PM
    The options are fair.

    If your wife is that materialistic then pay the extra £200, otherwise just return it.

    Did you let them know it had been worn?
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • CardinalWolsey
    • By CardinalWolsey 13th Jun 17, 12:39 PM
    • 71 Posts
    • 67 Thanks
    CardinalWolsey
    • #4
    • 13th Jun 17, 12:39 PM
    • #4
    • 13th Jun 17, 12:39 PM
    Consider making an offer - Apple cannot now sell the watch as new. See if you can meet in the middle (if that is something you would consider).
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