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    • paul2louise
    • By paul2louise 13th Jun 17, 9:54 AM
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    paul2louise
    Asda Poole/Travelodge PCN
    • #1
    • 13th Jun 17, 9:54 AM
    Asda Poole/Travelodge PCN 13th Jun 17 at 9:54 AM
    My husband recieved a PCN from entering and leaving the travelodge carpark next to the asda car park. We thought we were parked in Asda and were not aware that there was seperate parking.
    We shopped in Asda and have the receipt.
    I have spoken to Asda and Travelodge and they say there is nothing they can do.
    I am not sure how to appeal as we dont know exactly what we did wrong.
    Thank you
Page 1
    • Quentin
    • By Quentin 13th Jun 17, 10:01 AM
    • 32,373 Posts
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    Quentin
    • #2
    • 13th Jun 17, 10:01 AM
    • #2
    • 13th Jun 17, 10:01 AM
    Follow the advice in the newbies FAQ thread near the top of the forum on how and when to appeal
    • beamerguy
    • By beamerguy 13th Jun 17, 10:02 AM
    • 5,632 Posts
    • 7,271 Thanks
    beamerguy
    • #3
    • 13th Jun 17, 10:02 AM
    • #3
    • 13th Jun 17, 10:02 AM
    My husband recieved a PCN from entering and leaving the travelodge carpark next to the asda car park. We thought we were parked in Asda and were not aware that there was seperate parking.
    We shopped in Asda and have the receipt.
    I have spoken to Asda and Travelodge and they say there is nothing they can do.
    I am not sure how to appeal as we dont know exactly what we did wrong.
    Thank you
    Originally posted by paul2louise
    Have you carefully read the NEWBIES thread, that is stage 1

    Your first job is to take pictures to show that nobody could tell whose car park belongs to who.
    Then find out who the landowner is
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    • paul2louise
    • By paul2louise 13th Jun 17, 10:22 AM
    • 1,672 Posts
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    paul2louise
    • #4
    • 13th Jun 17, 10:22 AM
    • #4
    • 13th Jun 17, 10:22 AM
    Have you carefully read the NEWBIES thread, that is stage 1

    Your first job is to take pictures to show that nobody could tell whose car park belongs to who.
    Then find out who the landowner is
    Originally posted by beamerguy
    I have read the newbies thread. The carpark is in Poole in Dorset and we live in Nottingham so i have no chance of taking any pictures unless anyone else has shared something similar online.
    On the appeal form it asks for personal details. I was not the driver or owner of the vehicle so can i appeal on behalf of my husband. But i wasnt sure if you should admit to being the driver
    • beamerguy
    • By beamerguy 13th Jun 17, 10:37 AM
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    beamerguy
    • #5
    • 13th Jun 17, 10:37 AM
    • #5
    • 13th Jun 17, 10:37 AM
    I have read the newbies thread. The carpark is in Poole in Dorset and we live in Nottingham so i have no chance of taking any pictures unless anyone else has shared something similar online.
    On the appeal form it asks for personal details. I was not the driver or owner of the vehicle so can i appeal on behalf of my husband. But i wasnt sure if you should admit to being the driver
    Originally posted by paul2louise
    OK, understand.

    However, you can use google street view which is pretty much up to date and from your computer you can drive around virtually and capture pictures as you go

    TRY THIS
    https://www.instantstreetview.com/

    I typed in Asda Poole and can see the whole of the car park which I would say
    lacks signs

    NEVER EVER SAY WHO WAS DRIVING
    Last edited by beamerguy; 13-06-2017 at 10:43 AM.
    RBS - MNBA - CAPITAL ONE - LLOYDS

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    • paul2louise
    • By paul2louise 13th Jun 17, 10:55 AM
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    paul2louise
    • #6
    • 13th Jun 17, 10:55 AM
    • #6
    • 13th Jun 17, 10:55 AM
    Google isnt up to date, its still showing the travelodge being built and that been a couple of years. The instant street view has metal barriers showing too implying work being done.
    Asda were not helpful and implied that it was perfectly clear that there are seperate car parks. They are a difficult company to contact.
    • beamerguy
    • By beamerguy 13th Jun 17, 11:10 AM
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    beamerguy
    • #7
    • 13th Jun 17, 11:10 AM
    • #7
    • 13th Jun 17, 11:10 AM
    Google isnt up to date, its still showing the travelodge being built and that been a couple of years. The instant street view has metal barriers showing too implying work being done.
    Asda were not helpful and implied that it was perfectly clear that there are seperate car parks. They are a difficult company to contact.
    Originally posted by paul2louise
    ok, so back to square one ...

    Who is the parking company ?
    Is it Parking Eye ?
    RBS - MNBA - CAPITAL ONE - LLOYDS

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    • paul2louise
    • By paul2louise 13th Jun 17, 11:12 AM
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    paul2louise
    • #8
    • 13th Jun 17, 11:12 AM
    • #8
    • 13th Jun 17, 11:12 AM
    Its smart parking.
    Photos of car number plate entering and leaving the site
    • beamerguy
    • By beamerguy 13th Jun 17, 11:20 AM
    • 5,632 Posts
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    beamerguy
    • #9
    • 13th Jun 17, 11:20 AM
    • #9
    • 13th Jun 17, 11:20 AM
    Its smart parking.
    Photos of car number plate entering and leaving the site
    Originally posted by paul2louise
    Now that is good news, Smart are not so smart

    So Travelodge use Smart and Asda are probably using Parking Eye
    Asda actually sacked Smart last year

    Just check with Asda who is their parking company.

    This is ANPR and probably Travelodge require you enter your
    reg number at reception
    RBS - MNBA - CAPITAL ONE - LLOYDS

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    • paul2louise
    • By paul2louise 13th Jun 17, 11:24 AM
    • 1,672 Posts
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    paul2louise
    Now that is good news, Smart are not so smart

    So Travelodge use Smart and Asda are probably using Parking Eye
    Asda actually sacked Smart last year

    Just check with Asda who is their parking company.

    This is ANPR and probably Travelodge require you enter your
    reg number at reception
    Originally posted by beamerguy
    I think travelodge do take number plates when u check in, as we have done that when staying in other travelodges. But as we were not supposed to be in the travelodge car park then are we in the wrong. We just got confused where to park thinking it was all the same.
    • beamerguy
    • By beamerguy 13th Jun 17, 11:32 AM
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    beamerguy
    I think travelodge do take number plates when u check in, as we have done that when staying in other travelodges. But as we were not supposed to be in the travelodge car park then are we in the wrong. We just got confused where to park thinking it was all the same.
    Originally posted by paul2louise
    Mistakes happen and I think the key maybe is that you have
    used Travelodge in the past so you are a valued customer

    Contact the CEO and be honest with him that is was a genuine
    mistake and ask him to get it cancelled

    grant.hearn@travelodge.co.uk
    RBS - MNBA - CAPITAL ONE - LLOYDS

    DISGUSTING BEHAVIOUR
    • paul2louise
    • By paul2louise 13th Jun 17, 11:44 AM
    • 1,672 Posts
    • 660 Thanks
    paul2louise
    Mistakes happen and I think the key maybe is that you have
    used Travelodge in the past so you are a valued customer

    Contact the CEO and be honest with him that is was a genuine
    mistake and ask him to get it cancelled

    grant.hearn@travelodge.co.uk
    Originally posted by beamerguy
    Thanks i will see if he can help
    • paul2louise
    • By paul2louise 13th Jun 17, 1:48 PM
    • 1,672 Posts
    • 660 Thanks
    paul2louise
    Mistakes happen and I think the key maybe is that you have
    used Travelodge in the past so you are a valued customer

    Contact the CEO and be honest with him that is was a genuine
    mistake and ask him to get it cancelled

    grant.hearn@travelodge.co.uk
    Originally posted by beamerguy
    Problem with the email, got a reject, what does that mean

    "A delivery loop was detected which causes this email to be undeliverable."
    • beamerguy
    • By beamerguy 13th Jun 17, 2:24 PM
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    beamerguy
    Problem with the email, got a reject, what does that mean

    "A delivery loop was detected which causes this email to be undeliverable."
    Originally posted by paul2louise
    try this, maybe new CEO

    Mr Peter Gowers Chief Executive

    Email peter.gowers@travelodge.co.uk
    RBS - MNBA - CAPITAL ONE - LLOYDS

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    • paul2louise
    • By paul2louise 13th Jun 17, 2:28 PM
    • 1,672 Posts
    • 660 Thanks
    paul2louise
    try this, maybe new CEO

    Mr Peter Gowers Chief Executive

    Email peter.gowers@travelodge.co.uk
    Originally posted by beamerguy
    already had a reply,


    Dear Mr Birks,

    Thank you for your email. Mr Gowers, our Chief Executive, has asked me to respond on his behalf so that we might resolve your issue as swiftly as possible.

    I am sorry to learn of the issues which you have experienced whilst you have been on your holiday and the car park fine which you have received having unknowingly parked in the Travelodge car park instead of the Asda one.

    This is a matter which you will need to take up directly with the car parking company who issued you with the fine, as you were not residing with a Travelodge this isn't a situation which we can become involved with.

    I do hope that this matter is resolved swiftly for you.

    Kind regards

    Rachael Smith

    Travelodge Customer Services
    Chief Executive's Office
    • beamerguy
    • By beamerguy 13th Jun 17, 2:32 PM
    • 5,632 Posts
    • 7,271 Thanks
    beamerguy
    already had a reply,


    Dear Mr Birks,

    Thank you for your email. Mr Gowers, our Chief Executive, has asked me to respond on his behalf so that we might resolve your issue as swiftly as possible.

    I am sorry to learn of the issues which you have experienced whilst you have been on your holiday and the car park fine which you have received having unknowingly parked in the Travelodge car park instead of the Asda one.

    This is a matter which you will need to take up directly with the car parking company who issued you with the fine, as you were not residing with a Travelodge this isn't a situation which we can become involved with.

    I do hope that this matter is resolved swiftly for you.

    Kind regards

    Rachael Smith

    Travelodge Customer Services
    Chief Executive's Office
    Originally posted by paul2louise
    Hmm, do let the lady know that you are a customer and this now
    depends if they want you as a future customer or maybe Premier Inn would now be your choice.
    Can you prove your previous stays
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    • paul2louise
    • By paul2louise 13th Jun 17, 2:37 PM
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    • 660 Thanks
    paul2louise
    Hmm, do let the lady know that you are a customer and this now
    depends if they want you as a future customer or maybe Premier Inn would now be your choice.
    Can you prove your previous stays
    Originally posted by beamerguy
    Yes, i can, we are booked for august in devon and have just stayed in bracknell travelodge 2 days after this for 3 nights.
    • beamerguy
    • By beamerguy 13th Jun 17, 3:39 PM
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    beamerguy
    Yes, i can, we are booked for august in devon and have just stayed in bracknell travelodge 2 days after this for 3 nights.
    Originally posted by paul2louise
    The power is in your hands now
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    • Coupon-mad
    • By Coupon-mad 13th Jun 17, 6:52 PM
    • 48,809 Posts
    • 62,312 Thanks
    Coupon-mad
    I have read the newbies thread. The carpark is in Poole in Dorset and we live in Nottingham so i have no chance of taking any pictures unless anyone else has shared something similar online.
    On the appeal form it asks for personal details. I was not the driver or owner of the vehicle so can i appeal on behalf of my husband. But i wasnt sure if you should admit to being the driver
    Originally posted by paul2louise
    You've read the NEWBIES thread, which does not tell you that you have to take pics and does not tell a driver to appeal...only the registered keeper. Already explained there.

    You are not appealing 'on behalf of' anyone - the rk appeals. The person named on the letter. Especially with Smart Parking, do NOT say who was driving, oh my Lord that's what wins it!

    Use the template in the NEWBIES thread and watch Smart run away.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

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