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    • itchyfeet80
    • By itchyfeet80 13th Jun 17, 9:10 AM
    • 18Posts
    • 36Thanks
    itchyfeet80
    FTB Mortgage woes
    • #1
    • 13th Jun 17, 9:10 AM
    FTB Mortgage woes 13th Jun 17 at 9:10 AM
    Had an offer accepted on a house last week - got some solicitor quotes and already processed my DIP with Nationwide which was accepted (I was concerned because of a '4' marker on a closed card account, but this was over 3 years ago - clean since then). After doing lots of research online, I went into Nationwide branch to do the full application with an advisor. Long story short, she went through the details of the DIP, reprocessed it and all was fine (approved - as before). Then we had some discussions about length of fix, length of term, etc and I decided on a slightly shorter term which was much longer than the shortest length the system said I could borrow over. Advisor clicked to reprocess the DIP and it declined. This was an hour after the previous one was approved. The decline response was due to credit scoring - the advisor seems to think this is a technical fault because of the earlier approval, but I checked my credit report and there are 3 hard 'Application for Credit' searches on there - one from the day I did the DIP before putting in my offer and 2 from the day of being at the branch. The advisor was insistent that no further credit checks had been done and that they were in the same footprint. I can now see that the only thing that changed in the hour I was there is that 2 hard searches were done on my file in addition to the one already there - could this be the reason for decline? Anyone else have any experience of this? Interestingly (and maybe of use to someone) they only searched Callcredit.

    I've been waiting a week for them to tell me what the problem is and am now at the point of just going elsewhere because I don't want to delay this process any further. Should I just lodge this as a complaint with Nationwide and apply elsewhere/get to a broker instead?

    Any opinions would be gratefully received!
Page 1
    • SuboJvR
    • By SuboJvR 13th Jun 17, 9:16 AM
    • 363 Posts
    • 250 Thanks
    SuboJvR
    • #2
    • 13th Jun 17, 9:16 AM
    • #2
    • 13th Jun 17, 9:16 AM
    Give them time to sort it.

    If those hard searches have all mounted up and affected things then a new provider will only want to do another credit check and add to the problem. Give Nationwide a chance first.
    • itchyfeet80
    • By itchyfeet80 13th Jun 17, 10:50 AM
    • 18 Posts
    • 36 Thanks
    itchyfeet80
    • #3
    • 13th Jun 17, 10:50 AM
    • #3
    • 13th Jun 17, 10:50 AM
    Thanks, I'm holding fire at the moment but considering other lenders seeing as the hard searches are limited to Callcredit.

    Anyone else encountered anything like this with Nationwide? Any brokers who've had a technical issue with the DIP that resulted in a decline?
    • smem18
    • By smem18 13th Jun 17, 11:19 AM
    • 29 Posts
    • 9 Thanks
    smem18
    • #4
    • 13th Jun 17, 11:19 AM
    • #4
    • 13th Jun 17, 11:19 AM
    Yes hold fire and wait for Nationwide to sort it and tell you what the issue is. If you go to another lender they will do yet more credit checks.
    • ACG
    • By ACG 13th Jun 17, 11:45 AM
    • 15,525 Posts
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    ACG
    • #5
    • 13th Jun 17, 11:45 AM
    • #5
    • 13th Jun 17, 11:45 AM
    Nationwide do not only search Call credit as far as I am aware.

    If it has been a week ten I would be looking at alternatives as your vendors and their agents are going to be on your case soon enough.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • mouthscradle
    • By mouthscradle 13th Jun 17, 12:43 PM
    • 974 Posts
    • 1,122 Thanks
    mouthscradle
    • #6
    • 13th Jun 17, 12:43 PM
    • #6
    • 13th Jun 17, 12:43 PM
    Have you been chasing them up to get it sorted? When did you last speak to them about it? I'd be getting impatient if I were you, might be worth phoning and asking to speak to a supervisor and say the vendor is pressing you for progress. Might not help but it can't really hurt.
    Mother, wife, scientist, analyst.
    • itchyfeet80
    • By itchyfeet80 13th Jun 17, 3:55 PM
    • 18 Posts
    • 36 Thanks
    itchyfeet80
    • #7
    • 13th Jun 17, 3:55 PM
    • #7
    • 13th Jun 17, 3:55 PM
    I was also surprised by the Callcredit only search but it did flash up online that it had checked Callcredit each time it was 'reprocessed' and my other reports have no record of a search.

    I've been chasing it up, just spoke to them today and it's now being referred to an underwriter as the tech team don't know what to do with it other than to suggest starting from scratch which obviously I have refused due to them already doing 3 searches already. Apparently this has baffled everybody as a decision has never changed from Accept to Decline within the space of an hour with no changed info! Like I said the only thing that could've changed was the recent searches but they're adamant this can't be the reason for the decline.

    Guess I just have to wait and see - very frustrating that no one has ever encountered this as I'm now at Nationwide's mercy!
    • mouthscradle
    • By mouthscradle 13th Jun 17, 4:13 PM
    • 974 Posts
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    mouthscradle
    • #8
    • 13th Jun 17, 4:13 PM
    • #8
    • 13th Jun 17, 4:13 PM
    Well it sounds like there might be some progress now then at least. Hopefully once an actual human assesses it, all will be well. Did they say when you could expect to hear from them?
    Mother, wife, scientist, analyst.
    • aneary
    • By aneary 13th Jun 17, 4:24 PM
    • 619 Posts
    • 469 Thanks
    aneary
    • #9
    • 13th Jun 17, 4:24 PM
    • #9
    • 13th Jun 17, 4:24 PM
    Can't Nationwide contact the Credit agencies and remove the search as an error.

    I've previously had a company listing two searches I only agreed to one, I raised a dispute and it was removed once the company confirmed that only one should have been carried out. In this case you shouldn't have to raise the dispute Nationwide should be able to just contact the credit agencies. Or have things changed?
    • itchyfeet80
    • By itchyfeet80 13th Jun 17, 7:51 PM
    • 18 Posts
    • 36 Thanks
    itchyfeet80
    Well it sounds like there might be some progress now then at least. Hopefully once an actual human assesses it, all will be well. Did they say when you could expect to hear from them?
    Originally posted by mouthscradle
    Yes I've been told I'll know on Thursday which is when I have another appointment booked with the advisor. At least I will know either way. At that point the advisor is also going to escalate the number of credit searches problem so I think it's still the case that searches can be removed if the lender requests it.
    • itchyfeet80
    • By itchyfeet80 14th Jun 17, 10:58 AM
    • 18 Posts
    • 36 Thanks
    itchyfeet80
    Just checked my online tracker for the application and it's now showing as Subjective Accept. I don't know the reasons why it was declined, but I guess I may find out tomorrow at my appointment. Hopefully it won't cause problems at full application, but at least it's moving now. Now onto the complaining about credit searches! Thanks for everyone's advice.
    • SuboJvR
    • By SuboJvR 14th Jun 17, 12:19 PM
    • 363 Posts
    • 250 Thanks
    SuboJvR
    It really sounds like a "computer says no" issue originally, and once an actual human being reviewed the information in front of them they realised that the decline made no sense!

    Glad it is moving along :-)
    • itchyfeet80
    • By itchyfeet80 15th Jun 17, 10:54 PM
    • 18 Posts
    • 36 Thanks
    itchyfeet80
    So the saga continues... the advisor today went to the next stage of the application only to have yet another 'technical error'. She phones up the technical team and they say 'oh yeah, it's a known fault' and want 48-72 hours to sort it. The application can't continue because of this fault. My application is now being submitted via a paper form as for some (or many) reasons, the system just won't work in my case. The underwriter could see nothing causing the DIP to decline. I also got confirmation today that they had only searched Callcredit and no other credit agency. I now have 4 hard searches on my file from this mess - they will request removal of them asap.

    I'm already 2 weeks into my mortgage application and still no further along than I was at the start. It's a pretty poor turnout from Nationwide on this.
    • amnblog
    • By amnblog 15th Jun 17, 11:01 PM
    • 9,877 Posts
    • 3,828 Thanks
    amnblog
    Between 36 and 48 months ago you went 4 months without paying your credit card?

    You need to get some independent advice and look at other options.
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • itchyfeet80
    • By itchyfeet80 15th Jun 17, 11:10 PM
    • 18 Posts
    • 36 Thanks
    itchyfeet80
    Between 36 and 48 months ago you went 4 months without paying your credit card?

    You need to get some independent advice and look at other options.
    Originally posted by amnblog
    Yes, well it was an error with the credit card company and at the time I got them to refund all charges (it was for an amount of £12 that had been charged automatically and no statements were sent out to me), but I was naive about credit files then and didn't realise that the charges weren't the end of the story. The account was closed when the charges were cancelled.

    Would this have caused the Nationwide system to change from an Accept decision to a Decline based on no fundamental changes in the space of an hour? This is confusing the hell out of me - wouldn't I have been declined outright if this was the problem?
    • amnblog
    • By amnblog 16th Jun 17, 7:40 AM
    • 9,877 Posts
    • 3,828 Thanks
    amnblog
    This may sound harsh but.


    You are trying to do a task you do not have the knowledge or experience to handle.


    You may get lucky, but Nationwide are now not assisting you efficiently. To maximise your chances of getting the right result you should engage a broker.
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • itchyfeet80
    • By itchyfeet80 16th Jun 17, 7:55 AM
    • 18 Posts
    • 36 Thanks
    itchyfeet80
    No, not harsh at all - I want to get this sorted asap and I'd rather have someone tell me the truth rather than me having to guess at what's going on!

    I agree that they're not being efficient and I don't want to be another few weeks down the line for them to decline my full application, I'm already having to deal with their now 4 hard credit checks on my file. The advisor tells me that as the DIP has been manually approved by an underwriter twice now, there shouldn't be an issue at full application but I'm still dubious.

    I will talk to a broker today and see what they say. Thank you for your post
    • Cirias
    • By Cirias 16th Jun 17, 10:10 AM
    • 64 Posts
    • 21 Thanks
    Cirias
    Just to add my two cents, it might be worth you requesting the credit agencies to add a file note to explain those missed credit card payments.
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