Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • NatwestInsuranceMan
    • By NatwestInsuranceMan 12th Jun 17, 10:33 PM
    • 23Posts
    • 1Thanks
    NatwestInsuranceMan
    Underwear Refund / TK Maxx
    • #1
    • 12th Jun 17, 10:33 PM
    Underwear Refund / TK Maxx 12th Jun 17 at 10:33 PM
    Hi Guys
    I recently bought some designer boxers at TK Maxx, when I say recently I mean yesterday. I still have the receipt and all the boxes like new. They are not suitable and I would like to return them. My query is am I able to get a refund. I have looked at their website and their returns policy and all it says is "Pierced Jewellery" is not returnable... It doesnt say anything about underwear at all. So can I get a refund on unworn still in the box boxer shorts?
Page 1
    • wealdroam
    • By wealdroam 12th Jun 17, 10:45 PM
    • 18,425 Posts
    • 15,299 Thanks
    wealdroam
    • #2
    • 12th Jun 17, 10:45 PM
    • #2
    • 12th Jun 17, 10:45 PM
    Hi Guys
    I recently bought some designer boxers at TK Maxx, when I say recently I mean yesterday. I still have the receipt and all the boxes like new. They are not suitable and I would like to return them. My query is am I able to get a refund. I have looked at their website and their returns policy and all it says is "Pierced Jewellery" is not returnable... It doesnt say anything about underwear at all. So can I get a refund on unworn still in the box boxer shorts?
    Originally posted by NatwestInsuranceMan
    If you made the purchase in a store then you are entirely reliant on any returns policy they may have.

    Here is their in store returns policy:
    How do I return something I bought in store?

    It is very easy to return something you have bought in store. Return your purchase to us in store within 28 days of purchase with a receipt as proof of purchase for a refund.

    Gift receipts can be used to return an item for an exchange or gift card but not for a refund.

    Merchandise must be unused, have all tags attached and be in its original condition (including packaging and labelling). If you use the goods or remove or tamper with any of the tags attached to the goods, you will lose your right to return the goods under our returns policy.

    Unless faulty, we are unable to offer an exchange or refund on pierced jewellery.

    Gift cards purchased online are subject to separate terms and conditions. Please see for details

    The above policy does not affect your statutory rights including your rights in relation to faulty goods.

    Sometimes we have to refuse a refund or exchange usually because the item is outside the return period or is not in its original condition. Make sure you follow all the above to avoid any embarrassment.
    • NatwestInsuranceMan
    • By NatwestInsuranceMan 12th Jun 17, 10:51 PM
    • 23 Posts
    • 1 Thanks
    NatwestInsuranceMan
    • #3
    • 12th Jun 17, 10:51 PM
    • #3
    • 12th Jun 17, 10:51 PM
    Hi there thanks for the reply, that was the terms i also read yesterday online. That doesnt state underwear is non-returnable does it. What do you think my chances are? The boxers are as new and haven't been tampered with or had any labels removed. They are still in the same condition as when they were on the shop-floor.. I dont think they have a leg to stand on do they??
    • Moneyineptitude
    • By Moneyineptitude 12th Jun 17, 10:59 PM
    • 18,785 Posts
    • 8,959 Thanks
    Moneyineptitude
    • #4
    • 12th Jun 17, 10:59 PM
    • #4
    • 12th Jun 17, 10:59 PM
    They are still in the same condition as when they were on the shop-floor.. I dont think they have a leg to stand on do they??
    Originally posted by NatwestInsuranceMan
    As already pointed out, you have no legal rights to a refund and you are solely reliant on the store's Returns policy.

    Having said that, if the underwear is still in sealed packaging and obviously unworn, I very much doubt a refund will be refused.

    Make no mistake, though, they do indeed have both legs to stand on!
    • lammy82
    • By lammy82 12th Jun 17, 11:01 PM
    • 211 Posts
    • 192 Thanks
    lammy82
    • #5
    • 12th Jun 17, 11:01 PM
    • #5
    • 12th Jun 17, 11:01 PM
    If the goods were bought with a returns policy in place then that forms part of the sales contract and so the poster does indeed have a legal right to a refund within the terms of the policy. Doesn't he?
    • NatwestInsuranceMan
    • By NatwestInsuranceMan 12th Jun 17, 11:04 PM
    • 23 Posts
    • 1 Thanks
    NatwestInsuranceMan
    • #6
    • 12th Jun 17, 11:04 PM
    • #6
    • 12th Jun 17, 11:04 PM
    As already pointed out, you have no legal rights to a refund and you are solely reliant on the store's Returns policy.

    Having said that, if the underwear is still in sealed packaging and obviously unworn, I very much doubt a refund will be refused.

    Make no mistake, though, they do indeed have both legs to stand on!
    Originally posted by Moneyineptitude
    Hmm, i'm confused because nowhere does it state you cannot return underwear. It's not as if i've had it for 3 weeks and worn them on a night out. I'm only here asking because of the grey area in the returns policy terms. My bugbear is it states pierced jewellery is non-returnable, i would expect that to also mention underwear but it doesnt hence my asking.
    No longer work for Natwest, I left in 2012.
    • wealdroam
    • By wealdroam 12th Jun 17, 11:15 PM
    • 18,425 Posts
    • 15,299 Thanks
    wealdroam
    • #7
    • 12th Jun 17, 11:15 PM
    • #7
    • 12th Jun 17, 11:15 PM
    Hmm, i'm confused because nowhere does it state you cannot return underwear. It's not as if i've had it for 3 weeks and worn them on a night out. I'm only here asking because of the grey area in the returns policy terms. My bugbear is it states pierced jewellery is non-returnable, i would expect that to also mention underwear but it doesnt hence my asking.
    Originally posted by NatwestInsuranceMan
    Where's the grey area?

    Their returns policy seems quite clear to me.

    To summarise it:
    1) Goods must be in exactly the same condition as when supplied,
    2) You cannot return pierced jewellery.

    That's it, isn't it?
    • NatwestInsuranceMan
    • By NatwestInsuranceMan 12th Jun 17, 11:18 PM
    • 23 Posts
    • 1 Thanks
    NatwestInsuranceMan
    • #8
    • 12th Jun 17, 11:18 PM
    • #8
    • 12th Jun 17, 11:18 PM
    Where's the grey area?

    Their returns policy seems quite clear to me.

    To summarise it:
    1) Goods must be in exactly the same condition as when supplied,
    2) You cannot return pierced jewellery.

    That's it, isn't it?
    Originally posted by wealdroam
    Yes i agree, so according to that i should be able to get a refund because they are in the same condition. I just wanted to get a second opinion because i know a lot of places have extra rules in place when it comes to returning underwear.
    Last edited by NatwestInsuranceMan; 12-06-2017 at 11:19 PM. Reason: misspelling.
    No longer work for Natwest, I left in 2012.
    • Moneyineptitude
    • By Moneyineptitude 12th Jun 17, 11:52 PM
    • 18,785 Posts
    • 8,959 Thanks
    Moneyineptitude
    • #9
    • 12th Jun 17, 11:52 PM
    • #9
    • 12th Jun 17, 11:52 PM
    As I said earlier, if the item is in obviously unused condition I can't see a refund being refused.
    • neilmcl
    • By neilmcl 13th Jun 17, 12:13 AM
    • 9,574 Posts
    • 6,578 Thanks
    neilmcl
    Yes i agree, so according to that i should be able to get a refund because they are in the same condition. I just wanted to get a second opinion because i know a lot of places have extra rules in place when it comes to returning underwear.
    Originally posted by NatwestInsuranceMan
    Are they, have you tried them on or not?
    • daytona0
    • By daytona0 13th Jun 17, 7:34 AM
    • 2,235 Posts
    • 2,647 Thanks
    daytona0
    Are they, have you tried them on or not?
    Originally posted by neilmcl
    Aye, interesting question...

    OP must have opened them! Can't see why OP would buy a pair of underwear, not open it and only then figure out that they didn't want them.... If OP hasn't opened them to inspect them, they should have made the decision not to buy whilst in the shop...

    Feel sorry for the person who buys the returned pair (if OP gets a refund)!

    I used to work for an online retailer when the old legislation was in place and we ALWAYS refused returns for underwear due to hygiene. Not sure if this has since changed mind you, or if we were doing it wrong. In that scenario the consumers had distance selling legislation which gave them more rights (but not applicable to your case).
    ent.
    • comeandgo
    • By comeandgo 13th Jun 17, 12:11 PM
    • 1,632 Posts
    • 2,193 Thanks
    comeandgo
    What does it say on the back of the receipt? When I buy ladies underwear from TK Max the staff mention that they are non returnable, except if there are faults.
    • unholyangel
    • By unholyangel 13th Jun 17, 12:37 PM
    • 10,865 Posts
    • 8,125 Thanks
    unholyangel
    I used to work for an online retailer when the old legislation was in place and we ALWAYS refused returns for underwear due to hygiene. Not sure if this has since changed mind you, or if we were doing it wrong. In that scenario the consumers had distance selling legislation which gave them more rights (but not applicable to your case).
    Originally posted by daytona0
    There was no exemption for those types of products under DSRs at all (so they were doing it wrong). Even under new regs they can only refuse if they were sealed for hygiene reasons and become unsealed after delivery.
    Money doesn't solve poverty.....it creates it.
    • philatio
    • By philatio 13th Jun 17, 12:49 PM
    • 603 Posts
    • 754 Thanks
    philatio
    Yes you can take them back.

    TKMaxx used to refuse to refund/exchange underwear unless it was faulty. For the past couple of years this has changed and they now let you return them just like any other piece of clothing.
    • daytona0
    • By daytona0 13th Jun 17, 9:08 PM
    • 2,235 Posts
    • 2,647 Thanks
    daytona0
    There was no exemption for those types of products under DSRs at all (so they were doing it wrong). Even under new regs they can only refuse if they were sealed for hygiene reasons and become unsealed after delivery.
    Originally posted by unholyangel
    Learn something new every day!

    Oh well, only had this come up like twice (knickers) in all the time I was there.
    ent.
    • hollydays
    • By hollydays 14th Jun 17, 9:13 AM
    • 15,014 Posts
    • 10,809 Thanks
    hollydays
    This thread is pants
    • wealdroam
    • By wealdroam 14th Jun 17, 11:39 AM
    • 18,425 Posts
    • 15,299 Thanks
    wealdroam
    This thread is pants
    Originally posted by hollydays
    He has had plenty of support though.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,840Posts Today

8,914Users online

Martin's Twitter
  • You're right, of course. How silly of me. After all, all my work is solely focused on my own personal circumstance? https://t.co/m6DHzFUjzg

  • RT @ARJMOR: @MartinSLewis It may well be kind of random, but the algorithm used has a bias to the unpopular seats.

  • It seems what Ryanair is saying is "don't pay and we leave you the seats we don't think people want and they're in the middle."

  • Follow Martin