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  • FIRST POST
    • liljodes
    • By liljodes 12th Jun 17, 9:20 AM
    • 6Posts
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    liljodes
    0 WOW
    Thomson Flight Delay Reclaim - Using Resolver?
    • #1
    • 12th Jun 17, 9:20 AM
    0 WOW
    Thomson Flight Delay Reclaim - Using Resolver? 12th Jun 17 at 9:20 AM
    Morning All,

    I just wanted some advise as I had a 7 hour delay back in April from Malta to Gatwick.
    I used the Resolver Tool the following day (after a bit of sleep) and I have not had one response from Thomson yet. I am able to escalate my claim through to customer services in 2 days according to Resolver, but I have sent 3 emails asking them to acknowledge my claim but nothing. Is this normal? Has anyone had experience with using Resolver with Thomson?

    Thanks all in advance,

    Jodie
Page 1
    • Caz3121
    • By Caz3121 12th Jun 17, 9:31 AM
    • 10,782 Posts
    • 7,025 Thanks
    Caz3121
    • #2
    • 12th Jun 17, 9:31 AM
    • #2
    • 12th Jun 17, 9:31 AM
    there is a Thomson thread in the flight delay board which would be a better place for this
    If you read through the posts there you will likely find similar situation to your own
    • liljodes
    • By liljodes 12th Jun 17, 9:33 AM
    • 6 Posts
    • 0 Thanks
    liljodes
    • #3
    • 12th Jun 17, 9:33 AM
    • #3
    • 12th Jun 17, 9:33 AM
    Thanks Caz, I think I have posted on it, but wasn't sure - as you can see I'm pretty new so still getting to grips with this Forum!
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