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  • FIRST POST
    • dnpark38
    • By dnpark38 11th Jun 17, 4:24 PM
    • 48Posts
    • 12Thanks
    dnpark38
    Avro Elec and Gas
    • #1
    • 11th Jun 17, 4:24 PM
    Avro Elec and Gas 11th Jun 17 at 4:24 PM
    I have just finished a year with Avro fixed duel fuel and upset because I have ended up almost £300 in credit . So far have asked for it back 3 times but not received it yet.
    I have renewed, thinking now I was foolish, they have put DD payment up and also my usage even though they know my last years.
    So even If I get my present credit back it will be a lot higher in a years time.

    Are they dishonest or just inefficient?

    They are penalty free to leave so that's good but I'm frightened I will loose my credit.

    Are all these companies that have no charge to leave as bad?
Page 1
    • cranford
    • By cranford 11th Jun 17, 7:27 PM
    • 67 Posts
    • 37 Thanks
    cranford
    • #2
    • 11th Jun 17, 7:27 PM
    • #2
    • 11th Jun 17, 7:27 PM
    When working out your credit with Avro remember that they take a payment before your supply starts and thus in the second year the credit that you think you are owed is according to them less the advance payment. If they are still not competitive for you then you can leave exit fee free.
    • dnpark38
    • By dnpark38 11th Jun 17, 7:31 PM
    • 48 Posts
    • 12 Thanks
    dnpark38
    • #3
    • 11th Jun 17, 7:31 PM
    • #3
    • 11th Jun 17, 7:31 PM
    Yes they took money in advance so I was in credit and it got more month by month.
    The Credit they now hold is almost same amount I was supposed to save by moving from previous supplier.
    • vickssinex
    • By vickssinex 11th Jun 17, 9:17 PM
    • 166 Posts
    • 125 Thanks
    vickssinex
    • #4
    • 11th Jun 17, 9:17 PM
    • #4
    • 11th Jun 17, 9:17 PM
    When our 1 year fix with Avro ended in April we decided to stick with them for another year because they were still competitive. As we were also in credit with them they have kept our monthly payment at the same amount, which seemed fair enough to us.
    • footyguy
    • By footyguy 12th Jun 17, 11:54 AM
    • 3,690 Posts
    • 1,469 Thanks
    footyguy
    • #5
    • 12th Jun 17, 11:54 AM
    • #5
    • 12th Jun 17, 11:54 AM
    I have just finished a year with Avro fixed duel fuel and upset because I have ended up almost £300 in credit . So far have asked for it back 3 times but not received it yet.
    I have renewed, thinking now I was foolish, they have put DD payment up and also my usage even though they know my last years.
    So even If I get my present credit back it will be a lot higher in a years time.

    Are they dishonest or just inefficient?

    They are penalty free to leave so that's good but I'm frightened I will loose my credit.

    Are all these companies that have no charge to leave as bad?
    Originally posted by dnpark38
    You are right to be upset.

    Either you way overestimated your anticipated annual consumption from the outset, which could well result in being offered not the cheapest supplier/tariff for what you actually used

    or, the supplier raised your monthly payments mid-term without good cause, and you did nothing about it presumably
    http://www.moneysavingexpert.com/utilities/lower-energy-direct-debits

    As for how you think of yourself for simply renewing, well...

    If you leave a supplier and get a final bill with a resultant credit balance, you are entitled to have this back
    http://www.moneysavingexpert.com/utilities/reclaim-energy-bill-refunds

    Good luck!
    Last edited by footyguy; 12-06-2017 at 1:22 PM.
    • dnpark38
    • By dnpark38 12th Jun 17, 1:02 PM
    • 48 Posts
    • 12 Thanks
    dnpark38
    • #6
    • 12th Jun 17, 1:02 PM
    • #6
    • 12th Jun 17, 1:02 PM
    Just had e-mail saying the refund of my credit will be in my bank 25 th June.
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