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  • FIRST POST
    • penshell
    • By penshell 11th Jun 17, 4:17 PM
    • 3Posts
    • 0Thanks
    penshell
    Chargeback query.
    • #1
    • 11th Jun 17, 4:17 PM
    Chargeback query. 11th Jun 17 at 4:17 PM
    Or whatever its called for a visa debit card.

    Purchased something from Amazon who sent item but then locked account but kept claiming they never recieved documents, it wouldn't of been a problem but the item was faulty and high priced, I have spent months trying to go through Amazon claiming they haven't recieved the faxed documents or they are unreadable and eventually made a claim by my bank.

    That seems to be going ok but in meantime Amazon have charged me for prime and won't let me speak to the team to get it sorted as account is locked, my bank won't include the amount in chargeback as they say I agreed to terms with Amazon and just speak to Amazon about it.

    So I am in a endless loop as Amazon wont speak to me and bank won't chargeback.

    Is the bank right?
Page 1
    • sourcrates
    • By sourcrates 11th Jun 17, 6:13 PM
    • 12,455 Posts
    • 11,853 Thanks
    sourcrates
    • #2
    • 11th Jun 17, 6:13 PM
    • #2
    • 11th Jun 17, 6:13 PM
    Why did they lock your account ?

    Do you still have the goods ?
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • penshell
    • By penshell 11th Jun 17, 6:19 PM
    • 3 Posts
    • 0 Thanks
    penshell
    • #3
    • 11th Jun 17, 6:19 PM
    • #3
    • 11th Jun 17, 6:19 PM
    They locked it I assume as it was a purchase costing a few hundred, they wanted id to prove who I was which I kept providing but they kept claiming either never arrived or was unreadable, I must of spent around £30 doing this.

    I still have the item as Amazon refuse to speak to me to issue returns label, I did mention this to the bank who said I may have to return it or at least show evidence (such as emails back and forth) to prove I attempted a return.

    I have no problems in the return apart from don't want to do it to find out bank told me I shouldn't until it was sorted (also in case tracking runs out) plus it would cost about £12-£25 to return due to weight and size.
    • sourcrates
    • By sourcrates 11th Jun 17, 6:58 PM
    • 12,455 Posts
    • 11,853 Thanks
    sourcrates
    • #4
    • 11th Jun 17, 6:58 PM
    • #4
    • 11th Jun 17, 6:58 PM
    They wanted ID after they sent it ?

    That doesn't make any sense at all ?

    Why would they ask for your ID after they had sent the item ?
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • penshell
    • By penshell 11th Jun 17, 8:28 PM
    • 3 Posts
    • 0 Thanks
    penshell
    • #5
    • 11th Jun 17, 8:28 PM
    • #5
    • 11th Jun 17, 8:28 PM
    I interpret it as they locked down my account for future orders as well as access to my account, the id wasn't for the order I placed as that was already sent so it seems to be more they suspected fraud as high priced items I think.

    Here is the email without personal id

    Hello,

    You will not be able to access your account or place orders with us until we confirm your billing details for your Visa ending in

    At your earliest convenience, please send the information below to our secure fax line:

    -- A copy of your statement for the payment card that you used, including the billing address
    -- The last two digits of the payment card
    -- Your name, phone number, and email address

    You can find our fax number on the Amazon.co.uk Help page:

    We will convert your fax to a secure electronic image.

    To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this matter.

    If you do not have access to a fax machine, you may send your information via post to the following address:
    • sourcrates
    • By sourcrates 11th Jun 17, 9:11 PM
    • 12,455 Posts
    • 11,853 Thanks
    sourcrates
    • #6
    • 11th Jun 17, 9:11 PM
    • #6
    • 11th Jun 17, 9:11 PM
    Who the hell has a fax machine ?

    It's one reason I won't deal with amazon.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
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