Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • dnpark38
    • By dnpark38 11th Jun 17, 1:15 PM
    • 43Posts
    • 10Thanks
    dnpark38
    Avro Elec and Gas
    • #1
    • 11th Jun 17, 1:15 PM
    Avro Elec and Gas 11th Jun 17 at 1:15 PM
    I have just finished a year with Avro fixed duel fuel and upset because I have ended up almost £300 in credit . So far have asked for it back 3 times but not received it yet.
    I have renewed, thinking now I was foolish, they have put DD payment up and also my usage even though they know my last years.
    So even If I get my present credit back it will be a lot higher in a years time.

    Are they dishonest or just inefficient?

    They are penalty free to leave so that's good but I'm frightened I will loose my credit.

    Are all these companies that have no charge to leave as bad?
Page 1
    • Mister G
    • By Mister G 11th Jun 17, 1:41 PM
    • 348 Posts
    • 224 Thanks
    Mister G
    • #2
    • 11th Jun 17, 1:41 PM
    • #2
    • 11th Jun 17, 1:41 PM
    This is the LPG, Heating Oil, Solid & Other Fuels Forum.

    You may do better posting in the main Energy section which covers Electricity and Mains Gas
    • dnpark38
    • By dnpark38 11th Jun 17, 2:05 PM
    • 43 Posts
    • 10 Thanks
    dnpark38
    • #3
    • 11th Jun 17, 2:05 PM
    • #3
    • 11th Jun 17, 2:05 PM
    This is only Forum I can see for Energy.
    • G_M
    • By G_M 11th Jun 17, 3:39 PM
    • 40,151 Posts
    • 45,855 Thanks
    G_M
    • #4
    • 11th Jun 17, 3:39 PM
    • #4
    • 11th Jun 17, 3:39 PM
    This is a sub-board.

    Try here.

    But have you

    * written to them requesting a refund for the credit?
    * looked up their complaints procedure and followed it?
    * instructed them to reduce your DD payments?

    If all that fails, go to the ombudsman.

    Oh - and why on earth are you still with them if you're not happy?
    Last edited by G_M; 11-06-2017 at 3:43 PM.
    • dnpark38
    • By dnpark38 11th Jun 17, 4:22 PM
    • 43 Posts
    • 10 Thanks
    dnpark38
    • #5
    • 11th Jun 17, 4:22 PM
    • #5
    • 11th Jun 17, 4:22 PM
    Why am I posting after doing what you suggest is in my last line
    "Are all these companies that have no charge to leave as bad?"
    No point in going from frying pan into the fire.
    • dnpark38
    • By dnpark38 11th Jun 17, 4:31 PM
    • 43 Posts
    • 10 Thanks
    dnpark38
    • #6
    • 11th Jun 17, 4:31 PM
    • #6
    • 11th Jun 17, 4:31 PM
    G-M
    Have looked at your Link and reposted, thanks.
    When I wanted to do the first try I clicked on Forums at top right and it gave me two choices Water and LPG etc. maybe the lists on Forums needs making clearer.
    Lets hope the Moderator cleans my posting up.
    • G_M
    • By G_M 12th Jun 17, 12:51 PM
    • 40,151 Posts
    • 45,855 Thanks
    G_M
    • #7
    • 12th Jun 17, 12:51 PM
    • #7
    • 12th Jun 17, 12:51 PM
    G-M
    Have looked at your Link and reposted, thanks.
    When I wanted to do the first try I clicked on Forums at top right and it gave me two choices Water and LPG etc. maybe the lists on Forums needs making clearer.
    Lets hope the Moderator cleans my posting up.
    Originally posted by dnpark38
    They won't. There's minimul monitoring other than when people directly contact the mods (eg complaints about abusive language)

    Just move on....
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,019Posts Today

8,295Users online

Martin's Twitter
  • Byebye! I'm about to stop work & twitter, to instead spend glorious time with Mrs & mini MSE. Wishing u a lovely summer. See u in 10 days.

  • WARNING Did you start Uni in or after 2012? The interest's rising to 6.1%; yet it doesnt work like you think. See https://t.co/IQ8f0Vyetu RT

  • RT @JanaBeee: @MartinSLewis Boris is the anomaly (coffee), the others are versions of normal (beer). Lots of same candidates = vote share d?

  • Follow Martin