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  • FIRST POST
    • 13Kent
    • By 13Kent 11th Jun 17, 9:35 AM
    • 1,014Posts
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    13Kent
    Buy it now purchase seller asking for more postage costs
    • #1
    • 11th Jun 17, 9:35 AM
    Buy it now purchase seller asking for more postage costs 11th Jun 17 at 9:35 AM
    Have bought an item on buy it now, and the seller has sent an email asking for an extra £8.85 for tracked or £7.75 for postage as she says she underestimated the postage costs and says "I completely understand if you want a refund"

    I don't really want to pay any more postage and feel a bit cheated as I wasn't expecting to have to pay any more for the item.

    I'm not sure what ebay's rules are regarding this.

    Any advice please?

Page 1
    • Tealblue
    • By Tealblue 11th Jun 17, 9:46 AM
    • 633 Posts
    • 993 Thanks
    Tealblue
    • #2
    • 11th Jun 17, 9:46 AM
    • #2
    • 11th Jun 17, 9:46 AM
    Respond politely pointing out that you have bought the item on the terms advertised and expect her to send it on those terms, and that you don't want a refund - you want the item. Suggest to her she considers MyHermes for delivery, which may save her (NOT you!) some money.
    • 13Kent
    • By 13Kent 11th Jun 17, 10:01 AM
    • 1,014 Posts
    • 3,958 Thanks
    13Kent
    • #3
    • 11th Jun 17, 10:01 AM
    • #3
    • 11th Jun 17, 10:01 AM
    Thank you that is really helpful. I checked the Hermes prices and the item is 2.5kg, and the Hermes price for 2-5kg parcels is £5.99, and she allowed £6 for delivery costs, so I suggested that she use them for delivery as their costs fall within the amount she had specified for delivery.

    • theonlywayisup
    • By theonlywayisup 11th Jun 17, 1:54 PM
    • 11,070 Posts
    • 7,413 Thanks
    theonlywayisup
    • #4
    • 11th Jun 17, 1:54 PM
    • #4
    • 11th Jun 17, 1:54 PM
    Alternatively and only slightly more complex, she can use the ebay postage and use Shutl (powered by ebay). It is £5.65 for UPS 24 hour with £60 compensation. She just needs to use the 'print postage' from the ebay sale.



    Last edited by theonlywayisup; 11-06-2017 at 1:57 PM.
    • mrcol1000
    • By mrcol1000 11th Jun 17, 3:37 PM
    • 4,380 Posts
    • 3,758 Thanks
    mrcol1000
    • #5
    • 11th Jun 17, 3:37 PM
    • #5
    • 11th Jun 17, 3:37 PM
    If the buyer still refuses then there is little you can other than open a INR case or just let them refund you. Its not your problem they got the postage wrong but Ebay can't force them to send you the item. Do not forget to leave them appropriate feedback.
    • 13Kent
    • By 13Kent 11th Jun 17, 4:24 PM
    • 1,014 Posts
    • 3,958 Thanks
    13Kent
    • #6
    • 11th Jun 17, 4:24 PM
    • #6
    • 11th Jun 17, 4:24 PM
    Thank you, she has agreed to send it via Hermes

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