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  • FIRST POST
    • mutley74
    • By mutley74 11th Jun 17, 9:16 AM
    • 3,665Posts
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    mutley74
    Three roaming help
    • #1
    • 11th Jun 17, 9:16 AM
    Three roaming help 11th Jun 17 at 9:16 AM
    I am a Three contract customer using a Three handset (which is now out of my original Three contract - Z compact).


    Last year I was visiting Germany and could not make any calls or texts to the UK, but could use my data. I used online chat with CS and they said I had blocks across my account (despite asking them to remove them before I travelled), which they removed. But phone still did not work (except for data), even tried changing numbers in address to +44 and +0044 (what Three CS told me to do).

    Last week I was travelling to Europe and South America - again my phone would not allow me to send texts/make calls to the UK. But my data would work. I checked my Three account online and international roaming was enabled. In fact I had been charged a few pounds for accepting an overseas call!
    I did manage to send one text to the UK starting with 07xxxx.

    I checked all my phone settings, network operator connections and no faults found. I got some advice from Three CS on twitter but again nothing seems to get phone to make a call or text within my Feel at Home allowance.
    Any advice most appreciated as I need to travel again soon and fed up why my roaming for calls/texts don't work.
    Last edited by mutley74; 11-06-2017 at 2:00 PM.
Page 1
    • eDicky
    • By eDicky 11th Jun 17, 10:13 AM
    • 2,571 Posts
    • 1,100 Thanks
    eDicky
    • #2
    • 11th Jun 17, 10:13 AM
    • #2
    • 11th Jun 17, 10:13 AM
    To call or text a UK number, drop the initial zero and add the prefix +44.
    • Frozen_up_north
    • By Frozen_up_north 11th Jun 17, 11:19 AM
    • 1,020 Posts
    • 443 Thanks
    Frozen_up_north
    • #3
    • 11th Jun 17, 11:19 AM
    • #3
    • 11th Jun 17, 11:19 AM
    I don't know about your particular phone, but it's worth trying a test call while here in the UK to a UK number using 0044 7xxxx (drop the leading zero from 07 or 01). You mentioned 00044, it's only two zeros with no "+" in front.

    My iPhone has a dial assist feature that automatically changes home country numbers in the directory when you call from overseas.

    We visit Spain several times a year and use Three with "Advanced" contract SIMs and have no issues with calls or texts.
    • Neil49
    • By Neil49 11th Jun 17, 1:14 PM
    • 1,183 Posts
    • 580 Thanks
    Neil49
    • #4
    • 11th Jun 17, 1:14 PM
    • #4
    • 11th Jun 17, 1:14 PM
    I have any number that I may call or text from abroad set up as +44 etc by default as this works without any problems in the UK.

    You may have been able to send one text message from abroad if it was in reply to a message or call in your log that had been received out there because the +44 would be included in the incoming message by default.

    I'm on Three and have no problems messaging back to the UK from abroad.
    • mutley74
    • By mutley74 11th Jun 17, 1:59 PM
    • 3,665 Posts
    • 1,251 Thanks
    mutley74
    • #5
    • 11th Jun 17, 1:59 PM
    • #5
    • 11th Jun 17, 1:59 PM
    Well I was in South America last week and managed to text a number listed as 077xxx in my contacts. But it would not let be call home to a 01xxxx number or any test calls and texts I tried. I tried everything I can do in my settings as its the 2nd time this has happened.
    • Frozen_up_north
    • By Frozen_up_north 11th Jun 17, 2:34 PM
    • 1,020 Posts
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    Frozen_up_north
    • #6
    • 11th Jun 17, 2:34 PM
    • #6
    • 11th Jun 17, 2:34 PM
    Can you call your home number by dialling 00441xxx? I've just tried it (on Three) and it works.

    I suspect the issue is the prefix/number dialled rather than Three. Is there an equivalent setting to the iPhone "dial assist"?
    • ERICS MUM
    • By ERICS MUM 11th Jun 17, 2:49 PM
    • 3,396 Posts
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    ERICS MUM
    • #7
    • 11th Jun 17, 2:49 PM
    • #7
    • 11th Jun 17, 2:49 PM
    When I call the UK from the US on my Thre's Feel at Home service I use the numbers already in my phone, that is I don't add or change the leading digits. It works. Naively I never thought to do otherwise, forgot about int dialling protocols!
    • eDicky
    • By eDicky 11th Jun 17, 4:00 PM
    • 2,571 Posts
    • 1,100 Thanks
    eDicky
    • #8
    • 11th Jun 17, 4:00 PM
    • #8
    • 11th Jun 17, 4:00 PM
    Well I was in South America last week and managed to text a number listed as 077xxx in my contacts. But it would not let be call home to a 01xxxx number or any test calls and texts I tried. I tried everything I can do in my settings as its the 2nd time this has happened.
    Originally posted by mutley74
    The successful text that you sent was no doubt directly in reply to one that you had received, so the format was already correct, with the +44 prefix and no zero. You may only notice your contact's name, but any text message arrives in that format, wherever you are. Unless your phone has a feature such as iPhone's 'call assist' to add the inyernational prefix automatically, your call or text won't succeed by using the UK domestic format.

    It will also work in the form of 0044, if you happen to be in a country that uses the 00 prefix for international calling. Many don't, such as USA/Canada, Singapore, Thailand, where you can use either their own particular prefix or +44 (for UK).

    If you store all your numbers in the form +(country code) you can't go wrong, it will work wherever you are and whatever network you are using or roaming on, including in the UK. The initial zero of a number is dropped when using the country code, except in rare exceptions such as Italian landline numbers.
    • Bedsit Bob
    • By Bedsit Bob 11th Jun 17, 7:17 PM
    • 9,570 Posts
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    Bedsit Bob
    • #9
    • 11th Jun 17, 7:17 PM
    • #9
    • 11th Jun 17, 7:17 PM
    To call or text a UK number, drop the initial zero and add the prefix +44.
    Originally posted by eDicky
    Actually, you drop the initial zero, then add 0044.
    My job is Top Secret. Even I don't know what I'm doing.

    Amount I have so far denied the BBC - £1161
    • Bedsit Bob
    • By Bedsit Bob 11th Jun 17, 7:49 PM
    • 9,570 Posts
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    Bedsit Bob
    I have any number that I may call or text from abroad set up as +44 etc by default as this works without any problems in the UK.
    Originally posted by Neil49
    How would having land-line numbers set as 0044 prefix affect a contract, that gives you free calls to 01, 02 and 03 numbers?
    My job is Top Secret. Even I don't know what I'm doing.

    Amount I have so far denied the BBC - £1161
    • ballyblack
    • By ballyblack 11th Jun 17, 8:07 PM
    • 3,258 Posts
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    ballyblack
    it does not charge extra

    It just ignores the INT code in UK

    I have all my UK numbers +44 on my phone


    .
    Last edited by ballyblack; 11-06-2017 at 8:12 PM.
    • eDicky
    • By eDicky 12th Jun 17, 3:14 AM
    • 2,571 Posts
    • 1,100 Thanks
    eDicky
    Actually, you drop the initial zero, then add 0044.
    Originally posted by Bedsit Bob
    As you please, fine if you travel only in Europe. But in North America for example, it won't work, you will need to use 01144 or +44 to dial or text direct from your handset.
    • ballyblack
    • By ballyblack 12th Jun 17, 9:20 AM
    • 3,258 Posts
    • 1,658 Thanks
    ballyblack
    Correct

    the + sign automatically reads the correct International access code

    mentioning 00 or 011 just confuses things


    .
    Last edited by ballyblack; 12-06-2017 at 10:34 AM.
    • PHK
    • By PHK 12th Jun 17, 10:21 AM
    • 30 Posts
    • 19 Thanks
    PHK
    Actually, you drop the initial zero, then add 0044.
    Originally posted by Bedsit Bob
    The plus sign works everywhere (including your home country) and is the agreed international standard.
    • ballyblack
    • By ballyblack 12th Jun 17, 11:23 AM
    • 3,258 Posts
    • 1,658 Thanks
    ballyblack
    There is a free APP in Google play store which will format all your contact numbers in phone list with + and country code automatically

    Great for international travellers


    https://play.google.com/store/apps/details?id=twitch.angelandroidapps.cnf2
    • mutley74
    • By mutley74 12th Jun 17, 6:25 PM
    • 3,665 Posts
    • 1,251 Thanks
    mutley74
    I don't know about your particular phone, but it's worth trying a test call while here in the UK to a UK number using 0044 7xxxx (drop the leading zero from 07 or 01). You mentioned 00044, it's only two zeros with no "+" in front.

    My iPhone has a dial assist feature that automatically changes home country numbers in the directory when you call from overseas.

    We visit Spain several times a year and use Three with "Advanced" contract SIMs and have no issues with calls or texts.
    Originally posted by Frozen_up_north
    I tried this today from my Sony Z compact handset (back in UK now) and it works. I did try this when abroad on Three CS advice and it did not work.
    • Bedsit Bob
    • By Bedsit Bob 12th Jun 17, 8:09 PM
    • 9,570 Posts
    • 50,254 Thanks
    Bedsit Bob
    The plus sign works everywhere (including your home country) and is the agreed international standard
    Originally posted by PHK
    How do you add the +?

    I've just tried it, and it instead adds a 0 (the + symbol is printed on the 0 button) instead.
    My job is Top Secret. Even I don't know what I'm doing.

    Amount I have so far denied the BBC - £1161
    • ballyblack
    • By ballyblack 12th Jun 17, 8:30 PM
    • 3,258 Posts
    • 1,658 Thanks
    ballyblack
    HOLD the 0 button for a few seconds or until + appears
    • mutley74
    • By mutley74 12th Jun 17, 8:51 PM
    • 3,665 Posts
    • 1,251 Thanks
    mutley74
    HOLD the 0 button for a few seconds or until + appears
    Originally posted by ballyblack
    yes that's only way I know when on the keypad.
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