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  • FIRST POST
    • Seanyy
    • By Seanyy 10th Jun 17, 7:45 PM
    • 8Posts
    • 0Thanks
    Seanyy
    Car features mis-sold
    • #1
    • 10th Jun 17, 7:45 PM
    Car features mis-sold 10th Jun 17 at 7:45 PM
    Hi everyone!
    Thanks in advance for taking the time to read my post, just looking for some advice!

    I purchased a car last month (PCP Finance) from the motor dealership, one of the features it listed on the website was "Smartphone integration with Apple CarPlay" which was one of the selling points of the car, as this was a desirable feature to me.

    I collected the car, and went to set up the feature the next day, the car would not allow me to set it up for some reason, I rang the guy at the dealership who sold me the car and he said to bring it in one day that following week and see the service/repairs team. I was then to find out that my car doesn't actually have this feature at all.

    I provided proof to them that the listing stated this feature, I was also sold this feature by their sales guy. They said that this should be possible to install as a "retrofit". I waited 2 weeks to speak to their manager after not getting an answer from him regarding the issue, and he basically said we can't do that, but as a gesture of good will we will sort you next time and offer you a percentage off your service.... not even a specific gesture!

    I am of course not happy about this, as I pay a lot for the car and you expect to have what you purchased.

    Ideally I don't want to return the car, its a great car otherwise (and they have said I cant) but i'm not sure thats true? I am not sure what route to go down with them as I am not happy?

    Another query I have is that I paid with my credit card for the deposit (over £100) and wondered whether the section 75 route would be viable? Or whether I have any protection with regards to the PCP finance?

    Many Thanks in advance for any advice!!
Page 1
    • waamo
    • By waamo 10th Jun 17, 7:50 PM
    • 1,514 Posts
    • 1,733 Thanks
    waamo
    • #2
    • 10th Jun 17, 7:50 PM
    • #2
    • 10th Jun 17, 7:50 PM
    If you don't want to return the car what resolution do you want?
    This space for hire.
    • DUTR
    • By DUTR 10th Jun 17, 7:56 PM
    • 10,760 Posts
    • 6,105 Thanks
    DUTR
    • #3
    • 10th Jun 17, 7:56 PM
    • #3
    • 10th Jun 17, 7:56 PM
    Hi everyone!
    Thanks in advance for taking the time to read my post, just looking for some advice!

    I purchased a car last month (PCP Finance) from the motor dealership, one of the features it listed on the website was "Smartphone integration with Apple CarPlay" which was one of the selling points of the car, as this was a desirable feature to me.

    I collected the car, and went to set up the feature the next day, the car would not allow me to set it up for some reason, I rang the guy at the dealership who sold me the car and he said to bring it in one day that following week and see the service/repairs team. I was then to find out that my car doesn't actually have this feature at all.

    I provided proof to them that the listing stated this feature, I was also sold this feature by their sales guy. They said that this should be possible to install as a "retrofit". I waited 2 weeks to speak to their manager after not getting an answer from him regarding the issue, and he basically said we can't do that, but as a gesture of good will we will sort you next time and offer you a percentage off your service.... not even a specific gesture!

    I am of course not happy about this, as I pay a lot for the car and you expect to have what you purchased.

    Ideally I don't want to return the car, its a great car otherwise (and they have said I cant) but i'm not sure thats true? I am not sure what route to go down with them as I am not happy?

    Another query I have is that I paid with my credit card for the deposit (over £100) and wondered whether the section 75 route would be viable? Or whether I have any protection with regards to the PCP finance?

    Many Thanks in advance for any advice!!
    Originally posted by Seanyy
    Wasn't the feature at at cost option?
    • Seanyy
    • By Seanyy 10th Jun 17, 8:04 PM
    • 8 Posts
    • 0 Thanks
    Seanyy
    • #4
    • 10th Jun 17, 8:04 PM
    • #4
    • 10th Jun 17, 8:04 PM
    Well basically for me to have the feature installed, the car needs to have the higher spec radio system. I contacted a specialist that deals with these sorts of things and they said it is possible but I would have to pay £3999 for an upgraded system and install of Apple CarPlay. (Which to me, is an extortionate price)

    But the dealers option was for me to change my car to a newer car that has the feature installed but I would be expected to foot the costs (an extra £100pm!) and this is way out of my price range (This option, according to them, included a heavily discounted on the cost of the newer car)

    At this stage, they are saying I cannot just return the car.
    Last edited by Seanyy; 10-06-2017 at 8:06 PM. Reason: explain what i meant by 'their'
    • Seanyy
    • By Seanyy 10th Jun 17, 8:06 PM
    • 8 Posts
    • 0 Thanks
    Seanyy
    • #5
    • 10th Jun 17, 8:06 PM
    • #5
    • 10th Jun 17, 8:06 PM
    Wasn't the feature at at cost option?
    Originally posted by DUTR
    No sorry, it is a used car (2016 registration) so according to the sales rep and the website listing, was included.
    • waamo
    • By waamo 10th Jun 17, 8:09 PM
    • 1,514 Posts
    • 1,733 Thanks
    waamo
    • #6
    • 10th Jun 17, 8:09 PM
    • #6
    • 10th Jun 17, 8:09 PM
    How long have you had the car?
    This space for hire.
    • Seanyy
    • By Seanyy 10th Jun 17, 8:11 PM
    • 8 Posts
    • 0 Thanks
    Seanyy
    • #7
    • 10th Jun 17, 8:11 PM
    • #7
    • 10th Jun 17, 8:11 PM
    How long have you had the car?
    Originally posted by waamo
    About 5 - 6 weeks? Its took this long to try for them to basically say no
    Last edited by Seanyy; 10-06-2017 at 8:12 PM. Reason: remove ?
    • waamo
    • By waamo 10th Jun 17, 8:24 PM
    • 1,514 Posts
    • 1,733 Thanks
    waamo
    • #8
    • 10th Jun 17, 8:24 PM
    • #8
    • 10th Jun 17, 8:24 PM
    I think you are going to struggle to get a solution that makes you happy. They won't take it back without a fight from what you've said. Even then you are out of time for not being as described.

    Unless you fancy a potentially expensive fight it might be easiest to take their offer of a cheap (I would push for free) service. If you fancy a fight and want to reject it then I would involve the finance company.
    This space for hire.
    • Mark1t
    • By Mark1t 10th Jun 17, 8:37 PM
    • 2 Posts
    • 0 Thanks
    Mark1t
    • #9
    • 10th Jun 17, 8:37 PM
    • #9
    • 10th Jun 17, 8:37 PM
    Speak to the finance company, it is their car now and explain the situation to them they may have some advice for you
    • DUTR
    • By DUTR 11th Jun 17, 12:02 AM
    • 10,760 Posts
    • 6,105 Thanks
    DUTR
    No sorry, it is a used car (2016 registration) so according to the sales rep and the website listing, was included.
    Originally posted by Seanyy
    Sounds like a MK7 Golf, as I understand it is an at cost option from factory.
    • takman
    • By takman 11th Jun 17, 12:13 AM
    • 2,265 Posts
    • 1,883 Thanks
    takman
    No sorry, it is a used car (2016 registration) so according to the sales rep and the website listing, was included.
    Originally posted by Seanyy
    If it was an important feature to you then you should have tested it when you took it for a test drive. Mistakes are very common in car adverts and seem to be worse the newer the car is, they seem to rely too much on automatically generated adverts.
    • loskie
    • By loskie 11th Jun 17, 9:42 AM
    • 1,023 Posts
    • 624 Thanks
    loskie
    Maybe you should just concentrate on driving the car and not fiddling with tech all the time. This is currently a big problem with a lot of drivers.
    • Mercdriver
    • By Mercdriver 11th Jun 17, 9:54 AM
    • 933 Posts
    • 614 Thanks
    Mercdriver
    The reason why CarPlay is such an attraction is that it negates the need for an inbuilt satnav (though does raise the requirement for a good data package on your mobile contract). It is something which in hindsight you should have asked to be demonstrated on the test drive if it was as crucial to you as you are saying.

    Five or six weeks down the line, I think you will struggle, but you don't get if you don't ask. As others have said you're only route really is to see what the finance company say. I don't rate your chances.
    • JP1978
    • By JP1978 11th Jun 17, 10:52 AM
    • 237 Posts
    • 192 Thanks
    JP1978
    Maybe you should just concentrate on driving the car and not fiddling with tech all the time. This is currently a big problem with a lot of drivers.
    Originally posted by loskie
    Maybe you shouldnt post irrelevant !!!! on other peoples posts just to meet your agenda?

    One of the benefits of the system that the OP wants is its ease of use - it fully integrates with the phone and allows voice commands - thus, quite possibly making it easier and safer to use than other units. You may also be suprised to here that not everyone 'fiddles' with the tech in the car while moving, who is to say that the OP would?
    • JP1978
    • By JP1978 11th Jun 17, 10:55 AM
    • 237 Posts
    • 192 Thanks
    JP1978
    OP - although the factory upgrade is £3999 as a retrofit, there are other aftermarket units that offer the same thing - depending on car, they work as per the factory intended - ie, steering wheel controls work etc.

    It maybe worth speaking to an ICE specialist (possibly not halfords) and seeing what they have - or post the question on a car forum specific to your make / model.

    The aftermarket units are generally of a better quality for a much reduced price. Even if your existing unit has trims around it to make it blend in with the dash, many aftermarket facia trims are available to help the new unit blend in - especially on VW group cars.
    • loskie
    • By loskie 11th Jun 17, 1:29 PM
    • 1,023 Posts
    • 624 Thanks
    loskie
    Maybe you shouldnt post irrelevant !!!! on other peoples posts just to meet your agenda?

    One of the benefits of the system that the OP wants is its ease of use - it fully integrates with the phone and allows voice commands - thus, quite possibly making it easier and safer to use than other units. You may also be suprised to here that not everyone 'fiddles' with the tech in the car while moving, who is to say that the OP would?
    Originally posted by JP1978
    Hit a raw nerve have I JP? You obviously aren't very observant, if you were as you drive around you would quite clearly have noticed the amount of people fiddling with things within their car whilst driving.
    I think you also mean "SURPRISED" and "HEAR".
    • debtdebt
    • By debtdebt 11th Jun 17, 1:38 PM
    • 159 Posts
    • 101 Thanks
    debtdebt
    OP, you really should have checked the car had the option you wanted prior to completing the deal if it were so important to you.

    Now that you have completed the deal, I would personally say the lack of the option isn't enough to warrant rejection.
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