Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • GRUMPS
    • By GRUMPS 10th Jun 17, 5:56 PM
    • 23Posts
    • 0Thanks
    GRUMPS
    Refund ?
    • #1
    • 10th Jun 17, 5:56 PM
    Refund ? 10th Jun 17 at 5:56 PM
    hello everyone.

    Not sure this is the right place to post but if not please remove.


    I have brought a motor vehicle from a commercial dealer and paid in full by bank transfer and i was going to leave it with them till i could get down to collect, they said that's fine, before buying i asked was the vehicle all ok and nothing wrong with it, they said no and the dealer drove it himself and gave it a basic check over and all was ok, they also said if i was not happy or the vehicle had any major problems i can have a refund.

    I received the vehicle and left it in my yard and got a commercial place just down the road from me to check it all over before i drove it and they rang me and said it's no good and send it back to them.

    They have agree to refund me but i have to get the vehicle back to them, it's cost me £400 to have it delivered, another £200 to get it checked over, and now another £400 to get it back down to them, the thing is i wanted it trailing up to me, which they knew about but instead they drove it back and did not tell me till it was half way back.

    So they have agreed to refund me, i said i will pay only £400 to get it returned, but they said i can not have a refund till it's vehicle is back with them, can they keep my money like that or not and do i have to pay for the return delivery ?
    Last edited by GRUMPS; 10-06-2017 at 6:07 PM.
Page 1
    • lincroft1710
    • By lincroft1710 10th Jun 17, 6:18 PM
    • 9,291 Posts
    • 7,220 Thanks
    lincroft1710
    • #2
    • 10th Jun 17, 6:18 PM
    • #2
    • 10th Jun 17, 6:18 PM
    Your choice to buy a vehicle a long distance from where you live and if you want a refund you have to return the vehicle to them at your expense.
    • GRUMPS
    • By GRUMPS 10th Jun 17, 6:26 PM
    • 23 Posts
    • 0 Thanks
    GRUMPS
    • #3
    • 10th Jun 17, 6:26 PM
    • #3
    • 10th Jun 17, 6:26 PM
    Yes i said i would pay for the return transport of it, but they told me it is all ok to drive and there are no problems with it, it's leaking oil, water, gearbox has been damaged and most of the rubber mounts are missing or pitted, exhaust is falling off there is more to much too list.

    Can they keep my money till it has been returned ?
    • lincroft1710
    • By lincroft1710 10th Jun 17, 6:30 PM
    • 9,291 Posts
    • 7,220 Thanks
    lincroft1710
    • #4
    • 10th Jun 17, 6:30 PM
    • #4
    • 10th Jun 17, 6:30 PM
    Of course, you can't expect them to give you the money until they have the vehicle back
    • GRUMPS
    • By GRUMPS 10th Jun 17, 6:34 PM
    • 23 Posts
    • 0 Thanks
    GRUMPS
    • #5
    • 10th Jun 17, 6:34 PM
    • #5
    • 10th Jun 17, 6:34 PM
    Ok

    Who would be responsible if it breaks down on the way back down, they know all the problems .
    • lincroft1710
    • By lincroft1710 10th Jun 17, 6:36 PM
    • 9,291 Posts
    • 7,220 Thanks
    lincroft1710
    • #6
    • 10th Jun 17, 6:36 PM
    • #6
    • 10th Jun 17, 6:36 PM
    The person who owns the vehicle.
    • GRUMPS
    • By GRUMPS 10th Jun 17, 6:41 PM
    • 23 Posts
    • 0 Thanks
    GRUMPS
    • #7
    • 10th Jun 17, 6:41 PM
    • #7
    • 10th Jun 17, 6:41 PM
    I have never received the V5 with it to fill in.
    • agrinnall
    • By agrinnall 10th Jun 17, 6:47 PM
    • 17,658 Posts
    • 13,365 Thanks
    agrinnall
    • #8
    • 10th Jun 17, 6:47 PM
    • #8
    • 10th Jun 17, 6:47 PM
    I have never received the V5 with it to fill in.
    Originally posted by GRUMPS
    V5 is not an ownership document, it's a keeper document. You became the owner when you paid for it.
    • cjdavies
    • By cjdavies 10th Jun 17, 6:47 PM
    • 2,295 Posts
    • 2,098 Thanks
    cjdavies
    • #9
    • 10th Jun 17, 6:47 PM
    • #9
    • 10th Jun 17, 6:47 PM
    I have never received the V5 with it to fill in.
    Originally posted by GRUMPS
    V5 is not ownership just registered keeper who is liable to tax it and receive any notices of speeding tickets.
    • lincroft1710
    • By lincroft1710 10th Jun 17, 6:47 PM
    • 9,291 Posts
    • 7,220 Thanks
    lincroft1710
    But you paid for the vehicle and have it in your possession, ownership has been transferred to you. If you try to claim the dealer still owns the vehicle then why have you spent £600 transporting and having the vehicle checked over?
    • GRUMPS
    • By GRUMPS 10th Jun 17, 6:55 PM
    • 23 Posts
    • 0 Thanks
    GRUMPS
    Oh i see now.

    So they sold me a vehicle which is not fit for purpose, drove it back without letting me know, charge me £400 to bring it up, and now £400 back down, £200 to get it checked over, they keep my money till it returns knowing it might not make it .... WOW .... nice learning curve .
    • AdrianC
    • By AdrianC 10th Jun 17, 7:09 PM
    • 14,354 Posts
    • 12,697 Thanks
    AdrianC
    You chose to spend £400 to get it transported from them to you. You could have gone to collect it.
    You chose to spend £200 to get it inspected after purchase. You could have had it inspected before purchase.
    It is your legal responsibility to return it to the place of purchase.

    You get your money back when you return the goods.

    There is no rocket science here, nor is there anything particularly new.
    • GRUMPS
    • By GRUMPS 10th Jun 17, 7:13 PM
    • 23 Posts
    • 0 Thanks
    GRUMPS
    Yeah that's fair enough, i was just checking to be honest.

    I wanted it trailering though and they drove it up to me, i did not agree to that.
    • AdrianC
    • By AdrianC 10th Jun 17, 7:18 PM
    • 14,354 Posts
    • 12,697 Thanks
    AdrianC
    I wanted it trailering though and they drove it up to me, i did not agree to that.
    Originally posted by GRUMPS
    So we know it IS capable of that length of journey...

    What did your contract with them state about method of delivery?
    • GRUMPS
    • By GRUMPS 10th Jun 17, 7:21 PM
    • 23 Posts
    • 0 Thanks
    GRUMPS
    I have no contract, i said in a email i wanted it delivering on a low loader, and they agreed with a trade plate company o drive it back, then they rang me when it was getting close to my area .
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

179Posts Today

1,207Users online

Martin's Twitter
  • RT @themiltonjones: Bother. Chucked out of Question Time.

  • Hmm I meant getting radical in my last tweet - having googled 'getting rad', I may not be in touch with t'lingo... https://t.co/t538UveBuz

  • Dimbleby becomes the Dimblebomb and kicks someone out. Question time getting rad #bbqt

  • Follow Martin