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  • FIRST POST
    • pennypincher2013
    • By pennypincher2013 10th Jun 17, 5:55 PM
    • 248Posts
    • 33Thanks
    pennypincher2013
    Laptop is SUPER slow
    • #1
    • 10th Jun 17, 5:55 PM
    Laptop is SUPER slow 10th Jun 17 at 5:55 PM
    This has suddenly happened. Everything was fine until Thursday evening when everything my laptop did/does is super slow. Loading up, shutting down, opening or closing anything. Even typing this post up the text is appearing on the screen far later than the moment I press the keys. When clicking on the start menu icon, the menu only pops up about 10 seconds later.
    An advert from Avira slowly appearing in the bottom right corner of the screen is slow.
    The laptop is windows 8.1 and I've had it for 3 years. I have no idea what has gone wrong. Please help!
Page 1
    • pennypincher2013
    • By pennypincher2013 10th Jun 17, 6:56 PM
    • 248 Posts
    • 33 Thanks
    pennypincher2013
    • #2
    • 10th Jun 17, 6:56 PM
    • #2
    • 10th Jun 17, 6:56 PM
    You think I've got a virus? I've logged into accounts. I'll do these steps ho have suggested right now!
    • John Gray
    • By John Gray 10th Jun 17, 7:31 PM
    • 5,077 Posts
    • 2,715 Thanks
    John Gray
    • #3
    • 10th Jun 17, 7:31 PM
    • #3
    • 10th Jun 17, 7:31 PM
    Have you had any messages about the laptop running out of hard disk space? If not, DavidP24's List of Things to Do is a good place to start...
    • pennypincher2013
    • By pennypincher2013 10th Jun 17, 8:15 PM
    • 248 Posts
    • 33 Thanks
    pennypincher2013
    • #4
    • 10th Jun 17, 8:15 PM
    • #4
    • 10th Jun 17, 8:15 PM
    Davidp, I am confused at this bit:
    So to start by pressing Window Key + R to display run, type in MSCONFIG and enter, it will ask you to enter the Admin password if you are on a standard account (this will be the password of the admin account you created earlier). Initially deselect all of them, then click Apply and OK, then reboot.

    What do I deselect? Do you have a picture I could copy from? I am full of cold and not functioning properly. I think that is how I have got into this mess in the first place - not having my wits.
    John Gray - I haven't had any messages pop up. I switch my computer on, went on the intetnet and noticed how slow it was. So I tried other programs that had nothing to do with the internet and found the entire computer was slow. Only my mouse/cursor seems to be normal.
    • victor2
    • By victor2 10th Jun 17, 8:30 PM
    • 4,723 Posts
    • 3,145 Thanks
    victor2
    • #5
    • 10th Jun 17, 8:30 PM
    • #5
    • 10th Jun 17, 8:30 PM
    This has suddenly happened. Everything was fine until Thursday evening when everything my laptop did/does is super slow. Loading up, shutting down, opening or closing anything. Even typing this post up the text is appearing on the screen far later than the moment I press the keys. When clicking on the start menu icon, the menu only pops up about 10 seconds later.
    An advert from Avira slowly appearing in the bottom right corner of the screen is slow.
    The laptop is windows 8.1 and I've had it for 3 years. I have no idea what has gone wrong. Please help!
    Originally posted by pennypincher2013
    Just been looking at a similar problem on a fairly high spec Dell laptop. Turned out the hard drive is failing - it fails Dell's diagnostic routines and as it is still under an extended Dell business warranty, they are the next port of call.
    Meanwhile the owner has managed to backup his data to an external drive.
    • angryparcel
    • By angryparcel 10th Jun 17, 8:38 PM
    • 910 Posts
    • 520 Thanks
    angryparcel
    • #6
    • 10th Jun 17, 8:38 PM
    • #6
    • 10th Jun 17, 8:38 PM
    Just been looking at a similar problem on a fairly high spec Dell laptop. Turned out the hard drive is failing - it fails Dell's diagnostic routines and as it is still under an extended Dell business warranty, they are the next port of call.
    Meanwhile the owner has managed to backup his data to an external drive.
    Originally posted by victor2
    Yes call Dell they are great over the phone. They will either send and engineer or just a replacement HDD
    • Tarambor
    • By Tarambor 10th Jun 17, 10:04 PM
    • 1,769 Posts
    • 1,209 Thanks
    Tarambor
    • #7
    • 10th Jun 17, 10:04 PM
    • #7
    • 10th Jun 17, 10:04 PM
    It is never what you tell us but what you do not!!

    SSD to speed it up
    Originally posted by DavidP24
    If it was running fine then all of a sudden started running slowly then its got nothing to do with the fact it isn't running a SSD. I understand SSDs might be new to you and you think they're the second coming of Christ since you got one but when there's a problem there's a problem and sticking a SSD in isn't going to change that and if there is a fault say causing the CPU to overheat so it throttles itself or malware pegging CPU usage to 100% a SSD won't fix that.
    • pennypincher2013
    • By pennypincher2013 11th Jun 17, 6:45 PM
    • 248 Posts
    • 33 Thanks
    pennypincher2013
    • #8
    • 11th Jun 17, 6:45 PM
    • #8
    • 11th Jun 17, 6:45 PM
    No kidding, the laptop is functioning normally now. I downloaded the latest version of malware bytes, restarted the laptop as malware bytes said and when I come back on the computer was back to normal. Uh?????????????????? It's been super slow since Thursday.
    Why has the laptop suddenly functioning as normal?
    I will still be doing DavidP's suggestions.
    Last edited by pennypincher2013; 11-06-2017 at 7:48 PM.
    • pennypincher2013
    • By pennypincher2013 11th Jun 17, 8:07 PM
    • 248 Posts
    • 33 Thanks
    pennypincher2013
    • #9
    • 11th Jun 17, 8:07 PM
    • #9
    • 11th Jun 17, 8:07 PM
    I'm currently on the standard account (previously the admin account). I have AdwCleaner which found 6 threats. Ran it again and found nothing. I have run Malware Bytes and TDSS Killer which found nothing.
    I have yet to run Revo Uninstaller as I don't know how to use it. I'm looking at it and thinking uh?

    Do you think the laptop is clean and safe to use?
    • GunJack
    • By GunJack 11th Jun 17, 9:52 PM
    • 9,882 Posts
    • 7,362 Thanks
    GunJack
    if MBAM is telling you to reboot the puter, it's because it found stuff and needed to restart the machine to complete the cleaning....check the logfile in it's history, I bet it found stuff. Same with ADWCleaner, needs to reboot the pc to fully clean
    ......Gettin' There, Wherever There is......
    • pennypincher2013
    • By pennypincher2013 12th Jun 17, 9:09 AM
    • 248 Posts
    • 33 Thanks
    pennypincher2013
    Here's the first malware bytes scan:
    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 6/10/17
    Scan Time: 8:30 PM
    Log File:
    Administrator: Yes

    -Software Information-
    Version: 3.1.2.1733
    Components Version: 1.0.141
    Update Package Version: 1.0.2129
    License: Expired

    -System Information-
    OS: Windows 8.1
    CPU: x64
    File System: NTFS
    User: hp\Taylor

    -Scan Summary-
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 371758
    Threats Detected: 0
    (No malicious items detected)
    Threats Quarantined: 0
    (No malicious items detected)
    Time Elapsed: 24 min, 43 sec

    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    -Scan Details-
    Process: 0
    (No malicious items detected)

    Module: 0
    (No malicious items detected)

    Registry Key: 0
    (No malicious items detected)

    Registry Value: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Data Stream: 0
    (No malicious items detected)

    Folder: 0
    (No malicious items detected)

    File: 0
    (No malicious items detected)

    Physical Sector: 0
    (No malicious items detected)


    (end)

    This is the 2nd which was done with the standard account:
    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 6/11/17
    Scan Time: 8:06 PM
    Log File:
    Administrator: No

    -Software Information-
    Version: 3.1.2.1733
    Components Version: 1.0.141
    Update Package Version: 1.0.2134
    License: Free

    -System Information-
    OS: Windows 8.1
    CPU: x64
    File System: NTFS
    User: hp\user

    -Scan Summary-
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 371836
    Threats Detected: 0
    (No malicious items detected)
    Threats Quarantined: 0
    (No malicious items detected)
    Time Elapsed: 16 min, 28 sec

    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    -Scan Details-
    Process: 0
    (No malicious items detected)

    Module: 0
    (No malicious items detected)

    Registry Key: 0
    (No malicious items detected)

    Registry Value: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Data Stream: 0
    (No malicious items detected)

    Folder: 0
    (No malicious items detected)

    File: 0
    (No malicious items detected)

    Physical Sector: 0
    (No malicious items detected)


    (end)

    This is the AdwCleaner:
    # AdwCleaner v6.047 - Logfile created 11/06/2017 at 19:37:51
    # Updated on 19/05/2017 by Malwarebytes
    # Database : 2017-06-10.1 [Server]
    # Operating System : Windows 8.1 (X64)
    # Username : Taylor - HP
    # Running from : C:\Users\user\Downloads\AdwCleaner.exe
    # Mode: Scan
    # Support : https://www.malwarebytes.com/support



    ***** [ Services ] *****

    No malicious services found.


    ***** [ Folders ] *****

    Folder Found: C:\Users\Taylor\AppData\Local\Google\Chrome\User Data\Default\Extensions\ipmkfpcnmccejididiaagpgchg jfajgp


    ***** [ Files ] *****

    No malicious files found.


    ***** [ DLL ] *****

    No malicious DLLs found.


    ***** [ WMI ] *****

    No malicious keys found.


    ***** [ Shortcuts ] *****

    No infected shortcut found.


    ***** [ Scheduled Tasks ] *****

    No malicious task found.


    ***** [ Registry ] *****

    Key Found: HKLM\SOFTWARE\Google\Chrome\Extensions\ipmkfpcnmcc ejididiaagpgchgjfajgp
    Key Found: [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\ipmkfpcnmcc ejididiaagpgchgjfajgp


    ***** [ Web browsers ] *****

    No malicious Firefox based browser items found.
    Chrome pref Found: [C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - ipmkfpcnmccejididiaagpgchgjfajgp
    Chrome pref Found: [C:\Users\Taylor\AppData\Local\Google\Chrome\User Data\Default\Web data] - uk.ask.com
    Chrome pref Found: [C:\Users\Taylor\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - ipmkfpcnmccejididiaagpgchgjfajgp

    [!] You may need to disable the Chrome synchronization from your Google account in order to fully remove the malicious preferences. Please consult this Google help: https://support.google.com/chrome/answer/3097271?hl=en [!]


    *************************

    \AdwCleaner\AdwCleaner[S1].txt - [763 Bytes] - [03/05/2016 14:14:31]
    \AdwCleaner\AdwCleaner[S2].txt - [1190 Bytes] - [23/08/2016 13:01:32]
    \AdwCleaner\AdwCleaner[S3].txt - [1908 Bytes] - [11/06/2017 19:37:51]

    ########## EOF - \AdwCleaner\AdwCleaner[S3].txt - [1979 Bytes] ##########
    • GunJack
    • By GunJack 12th Jun 17, 10:11 PM
    • 9,882 Posts
    • 7,362 Thanks
    GunJack
    from those logs, MBAM would not have had to reboot the pc, but ADWCleaner would...
    ......Gettin' There, Wherever There is......
    • were
    • By were 13th Jun 17, 8:56 AM
    • 574 Posts
    • 342 Thanks
    were
    Pennypincher2013, follow this video and install and configure the software on your pc as per video.
    https://www.youtube.com/watch?v=RnPtuTbqzd4

    often a reported 2/53 in virus total is often a false positive. 20/52 is most likely a problem

    Now from the above video, using the 2:00 minute mark as a reference point, press the "process" title to sort this alphabetically, maximize the page, move the scroll bar on the left to the very top, capture the page by pressing Control+alt+Print Scrn and paste into mspaint and save as penny01.jpg, then move the scroll bar down until you have all new entries on your screen and continue to process again till you have screen shotted the whole page.

    Put picture up onto the web via imagur. or tiny pic (largest pic size possible), and paste those pics into a new post entry.
    Last edited by were; 13-06-2017 at 8:59 AM.
    • Lukoind
    • By Lukoind 13th Jun 17, 10:41 AM
    • 18 Posts
    • 5 Thanks
    Lukoind
    I had same problem until I ordered SSD and installed . 6 years laptop now works like a charm.
    • pennypincher2013
    • By pennypincher2013 13th Jun 17, 2:23 PM
    • 248 Posts
    • 33 Thanks
    pennypincher2013
    These links are the screenshots. They are in order. There's a few that say 'The system cannot find the specified file.' I am worried because I have logged into sensitive information accounts since having this slow problem.

    https://goo.gl/photos/HkmcdfDFzbbEHsrG6
    https://goo.gl/photos/jWEGWM8a5GFa6v2aA
    https://goo.gl/photos/LoSKAYf22wdwTBLj6

    p.s. I am in standard account. Do I have to be in admin account or does it not matter?
    Last edited by pennypincher2013; 13-06-2017 at 2:36 PM.
    • grumpycrab
    • By grumpycrab 13th Jun 17, 5:41 PM
    • 3,281 Posts
    • 1,488 Thanks
    grumpycrab
    Jumping into this thread (experts will be along soon) its difficult to say what caused your problem. You've got lots of "stuff" running on your computer - I'm the last one to say you should remove all of it but could run the following to give you a list of "probably not needed" programs:-
    https://www.pcdecrapifier.com/

    Suspicious to me:- I'd remove WildTangent games and Dragon Assistant (unless you use it all the time of-course); I'd also remove Avira, not because its a certain problem, but because you've got lots of Avira modules running like VPN and Speedup -which you may have installed deliberately - but the Speedup part may have been "doing its thing" when everything went on a go slow. Try a different AV for a while (e.g. MS or Bitdefender). NB. make sure have backups before doing any playing.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • pennypincher2013
    • By pennypincher2013 13th Jun 17, 9:55 PM
    • 248 Posts
    • 33 Thanks
    pennypincher2013
    I have never used WildTangent games and Dragon Assistant. They came with the laptop. Never bothered with them and had forgotten all about them. I think the Avira VPN and Speedup were part of anothe Avira thing I downloaded.
    How does the speedup make the computer go slower? That's a bit of a contradiction lol!
    • were
    • By were 13th Jun 17, 10:51 PM
    • 574 Posts
    • 342 Thanks
    were
    besides the ones you have already discovered, my hit list to query or uninstall

    apple mDNSresponder, uninstall the apple stuff. it has given problems in the past. install it later again if you must

    Avira? you bought it? Yours looks different then my free one?
    Omnipass, an enterprise Password Management, possibly by HP? are you using this????
    youcam? are you using this????
    Power2GoExpress? are you using this????
    Adobe elements? are you using this????
    You have a hp printer?
    You are running malwarebytes and avira?
    Google crash handler - look here and stop it http://www.technixupdate.com/stop-and-remove-googlecrashhandler-exe-from-running-on-your-computer/
    Last edited by were; 14-06-2017 at 4:31 AM.
    • pennypincher2013
    • By pennypincher2013 14th Jun 17, 8:40 AM
    • 248 Posts
    • 33 Thanks
    pennypincher2013
    Didn't know I had apple stuff on my laptop.
    Never bought Avira. It is free.
    Never heard of Omnipass.
    Have used youcam and power2goexpress a couple of times in my laptops life.
    I do have a HP printer.
    I am running malware bytes and Avira.
    Will have a look at google crash handler. I've never heard of it before.
    Do you think my laptop is safe to use? I have important sensitive information things to do by the end of today. Don't really want to use the library computer for it.
    • were
    • By were 14th Jun 17, 10:07 AM
    • 574 Posts
    • 342 Thanks
    were
    yes your PC is safe to use, just a bit slow.

    This is my complete avira.


    just uninstall the apple stuff (bonjour), and you have already done what grumpy crab said?

    Once done come back with some more screenshots of process explorer running as Admin, so we can check stuff again.

    Also download and run this, to make sure you drive is not on its way out http://www.passmark.com/products/diskcheckup.htm
    Last edited by were; 14-06-2017 at 10:27 AM.
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