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  • FIRST POST
    • pennypincher2013
    • By pennypincher2013 10th Jun 17, 5:55 PM
    • 230Posts
    • 21Thanks
    pennypincher2013
    Laptop is SUPER slow
    • #1
    • 10th Jun 17, 5:55 PM
    Laptop is SUPER slow 10th Jun 17 at 5:55 PM
    This has suddenly happened. Everything was fine until Thursday evening when everything my laptop did/does is super slow. Loading up, shutting down, opening or closing anything. Even typing this post up the text is appearing on the screen far later than the moment I press the keys. When clicking on the start menu icon, the menu only pops up about 10 seconds later.
    An advert from Avira slowly appearing in the bottom right corner of the screen is slow.
    The laptop is windows 8.1 and I've had it for 3 years. I have no idea what has gone wrong. Please help!
Page 1
    • DavidP24
    • By DavidP24 10th Jun 17, 6:44 PM
    • 1,734 Posts
    • 1,052 Thanks
    DavidP24
    • #2
    • 10th Jun 17, 6:44 PM
    • #2
    • 10th Jun 17, 6:44 PM
    It is never what you tell us but what you do not!!

    SSD to speed it up

    http://forums.moneysavingexpert.com/showthread.php?t=5653629


    How to clean up the speed


    I use a laptop that is over 9 years old, so a 3 year old probably has loads of life left in it.

    The reason you probably got infected is because the account you are using day to day is an Admin account, this allows the worst viruses and root kits to get hold. Just visiting some sites can infect you if you use an Admin account, also if you install some free software you have to stop it installing what we call PUP's potentially unwanted programs. The PUP can affect your search results and display ads from dodgy sites.

    Bear in mind that viruses, malware and pups install programs that run all the time, some detect if you try to remove them, some also add tasks to the task scheduler to add them back again.

    These kind of programs can slow down your Laptop substantially and flickering can be a sign of software trying to take screenshots and keylog (to get bank details). Of course it may be a hardware problem.

    So start by creating a new Admin account and a new Standard account, then login as the Admin account and demote the account you used to use to a standard account.

    You need to run three sorts of software Malware Detection which is Malwarebytes above, however, be aware that a lot of current AV apps can be bloated, yet they use the same definitions. So I use V1.75 it is way faster.

    https://malwarebytes.app.box.com/s/u0b4k0fttttab6q2qqrw/

    The second software is rootkit detectors, later versions of MWB have it but to be honest I prefer standalone versions including MWB's own.

    https://www.bleepingcomputer.com/download/windows/anti-rootkit/

    The third piece of software you need is an adware scanner

    https://www.bleepingcomputer.com/download/adwcleaner/

    You also need a third party uninstaller that will completely remove those bad apps that slow down your computer.

    http://www.revouninstaller.com/start_freeware_download.html

    I can't tell you all the programs to uninstall, but you run this after you run the above programs and they have removed the worst, but you have these programs that got installed with freeware, things like toolbars, anything search, etc. Also remove any expired AV programs, you should only have one AV program running at a time and the Microsoft one is adequate with MWB used to scan manually from time to time and to scan downloaded files manually.

    My advice would be to copy off your data first, then scan your data on an external disk first, after that clean your machine. However, before you clean your main system you need to terminate any programs in memory that are not windows.

    So to start by pressing Window Key + R to display run, type in MSCONFIG and enter, it will ask you to enter the Admin password if you are on a standard account (this will be the password of the admin account you created earlier). Initially deselect all of them, then click Apply and OK, then reboot.

    Then install the detection programs above, use each one to scan your system and select everything they identify as malware, virus, PUPS or adware and have them remove them. It will take some hours.

    You may need to run them again from within your old login as well as in the new admin account.

    You should find that logging into the new Standard account is faster, there will be some things you want from your old profile, bookmarks, data and downloads.

    Run task scheduler in both your old account and the admin account, leave the Microsoft tasks, disable 3rd party tasks, including those called update from Google, Adobe or Apple as well as anything that looks dodgy.

    Right click on Computer (My Computer, This Computer) and choose Manage, again enter Admin password.


    On left, choose Services under Services and Applications.

    Disable any updates from third parties, including, Adobe, Skype, Google Update Service (Gupdate and Gupdatem). You may have to stop a service first if it is running.

    DO NOT disable anything from AV companies, they may perceive this as an attack, if there is anything left of AV apps look at the site of the author for a removal tool, e.g. Norton Removal tool.

    You may turn some of these back on later although I prefer to run updates manually than have these things using my bandwidth and slowing down network access.

    Use Revo to remove any unwanted apps, use the advanced option so that after the uninstall runs it will remove left over registry entries and extraneous files they leave behind. It is good to sort the programs by date so you can see the timeline of when apps were installed. Some will be bloatware and trial apps that came with your system.
    If you have a pernicious virus that fights back or you just want to start over, you do have the option to restore the machine to factory settings. Think CAREFULLY before you do this, it wipes all your data and settings.

    Moving forward, once you have cleaned up your system make sure you do not use an Admin account for day to day work. PM me if you get stuck or need some clarification.

    Originally posted by DavidP24
    Thanks, don't you just hate people with sigs !
    • pennypincher2013
    • By pennypincher2013 10th Jun 17, 6:56 PM
    • 230 Posts
    • 21 Thanks
    pennypincher2013
    • #3
    • 10th Jun 17, 6:56 PM
    • #3
    • 10th Jun 17, 6:56 PM
    You think I've got a virus? I've logged into accounts. I'll do these steps ho have suggested right now!
    • John Gray
    • By John Gray 10th Jun 17, 7:31 PM
    • 4,943 Posts
    • 2,578 Thanks
    John Gray
    • #4
    • 10th Jun 17, 7:31 PM
    • #4
    • 10th Jun 17, 7:31 PM
    Have you had any messages about the laptop running out of hard disk space? If not, DavidP24's List of Things to Do is a good place to start...
    • pennypincher2013
    • By pennypincher2013 10th Jun 17, 8:15 PM
    • 230 Posts
    • 21 Thanks
    pennypincher2013
    • #5
    • 10th Jun 17, 8:15 PM
    • #5
    • 10th Jun 17, 8:15 PM
    Davidp, I am confused at this bit:
    So to start by pressing Window Key + R to display run, type in MSCONFIG and enter, it will ask you to enter the Admin password if you are on a standard account (this will be the password of the admin account you created earlier). Initially deselect all of them, then click Apply and OK, then reboot.

    What do I deselect? Do you have a picture I could copy from? I am full of cold and not functioning properly. I think that is how I have got into this mess in the first place - not having my wits.
    John Gray - I haven't had any messages pop up. I switch my computer on, went on the intetnet and noticed how slow it was. So I tried other programs that had nothing to do with the internet and found the entire computer was slow. Only my mouse/cursor seems to be normal.
    • victor2
    • By victor2 10th Jun 17, 8:30 PM
    • 4,642 Posts
    • 3,086 Thanks
    victor2
    • #6
    • 10th Jun 17, 8:30 PM
    • #6
    • 10th Jun 17, 8:30 PM
    This has suddenly happened. Everything was fine until Thursday evening when everything my laptop did/does is super slow. Loading up, shutting down, opening or closing anything. Even typing this post up the text is appearing on the screen far later than the moment I press the keys. When clicking on the start menu icon, the menu only pops up about 10 seconds later.
    An advert from Avira slowly appearing in the bottom right corner of the screen is slow.
    The laptop is windows 8.1 and I've had it for 3 years. I have no idea what has gone wrong. Please help!
    Originally posted by pennypincher2013
    Just been looking at a similar problem on a fairly high spec Dell laptop. Turned out the hard drive is failing - it fails Dell's diagnostic routines and as it is still under an extended Dell business warranty, they are the next port of call.
    Meanwhile the owner has managed to backup his data to an external drive.
    • angryparcel
    • By angryparcel 10th Jun 17, 8:38 PM
    • 757 Posts
    • 415 Thanks
    angryparcel
    • #7
    • 10th Jun 17, 8:38 PM
    • #7
    • 10th Jun 17, 8:38 PM
    Just been looking at a similar problem on a fairly high spec Dell laptop. Turned out the hard drive is failing - it fails Dell's diagnostic routines and as it is still under an extended Dell business warranty, they are the next port of call.
    Meanwhile the owner has managed to backup his data to an external drive.
    Originally posted by victor2
    Yes call Dell they are great over the phone. They will either send and engineer or just a replacement HDD
    • DavidP24
    • By DavidP24 10th Jun 17, 8:46 PM
    • 1,734 Posts
    • 1,052 Thanks
    DavidP24
    • #8
    • 10th Jun 17, 8:46 PM
    • #8
    • 10th Jun 17, 8:46 PM
    Davidp, I am confused at this bit:
    So to start by pressing Window Key + R to display run, type in MSCONFIG and enter, it will ask you to enter the Admin password if you are on a standard account (this will be the password of the admin account you created earlier). Initially deselect all of them, then click Apply and OK, then reboot.

    What do I deselect? Do you have a picture I could copy from? I am full of cold and not functioning properly. I think that is how I have got into this mess in the first place - not having my wits.
    Originally posted by pennypincher2013
    Sorry my bad

    Just remembered you are using Win8.1

    So it should have sill worked but redirected you,

    So you want the Startup tab this page will walk you through it.

    https://www.howtogeek.com/162446/how-to-manage-startup-applications-in-windows-8/
    Thanks, don't you just hate people with sigs !
    • Tarambor
    • By Tarambor 10th Jun 17, 10:04 PM
    • 754 Posts
    • 473 Thanks
    Tarambor
    • #9
    • 10th Jun 17, 10:04 PM
    • #9
    • 10th Jun 17, 10:04 PM
    It is never what you tell us but what you do not!!

    SSD to speed it up
    Originally posted by DavidP24
    If it was running fine then all of a sudden started running slowly then its got nothing to do with the fact it isn't running a SSD. I understand SSDs might be new to you and you think they're the second coming of Christ since you got one but when there's a problem there's a problem and sticking a SSD in isn't going to change that and if there is a fault say causing the CPU to overheat so it throttles itself or malware pegging CPU usage to 100% a SSD won't fix that.
    • DavidP24
    • By DavidP24 11th Jun 17, 1:48 PM
    • 1,734 Posts
    • 1,052 Thanks
    DavidP24
    If it was running fine then all of a sudden started running slowly then its got nothing to do with the fact it isn't running a SSD. I understand SSDs might be new to you and you think they're the second coming of Christ since you got one but when there's a problem there's a problem and sticking a SSD in isn't going to change that and if there is a fault say causing the CPU to overheat so it throttles itself or malware pegging CPU usage to 100% a SSD won't fix that.
    Originally posted by Tarambor
    I agree with you 100%

    From an engineering point of view it is better to fix the root problem rather than throwing the same problem onto a SSD which may in fact shorten its life.

    I have said this when there was a PC with so low ram that windows could not run and the issue was the page file swapping in and out all the time, I got my head bitten off for it.

    In that situation one could turn off the page file and use an SSD, but page files are an inherent part of windows, I can get by without one but others may struggle. So if a page file was doing massive reads and writes it limits the life of the SSD. So I would FIRST want to reduce what was grabbing the memory, removing bloatware as proposed above.

    Then of course the impact of an SSD would be even faster computing,
    Thanks, don't you just hate people with sigs !
    • pennypincher2013
    • By pennypincher2013 11th Jun 17, 6:45 PM
    • 230 Posts
    • 21 Thanks
    pennypincher2013
    No kidding, the laptop is functioning normally now. I downloaded the latest version of malware bytes, restarted the laptop as malware bytes said and when I come back on the computer was back to normal. Uh?????????????????? It's been super slow since Thursday.
    Why has the laptop suddenly functioning as normal?
    I will still be doing DavidP's suggestions.
    Last edited by pennypincher2013; 11-06-2017 at 7:48 PM.
    • pennypincher2013
    • By pennypincher2013 11th Jun 17, 8:07 PM
    • 230 Posts
    • 21 Thanks
    pennypincher2013
    I'm currently on the standard account (previously the admin account). I have AdwCleaner which found 6 threats. Ran it again and found nothing. I have run Malware Bytes and TDSS Killer which found nothing.
    I have yet to run Revo Uninstaller as I don't know how to use it. I'm looking at it and thinking uh?

    Do you think the laptop is clean and safe to use?
    • GunJack
    • By GunJack 11th Jun 17, 9:52 PM
    • 9,530 Posts
    • 7,110 Thanks
    GunJack
    if MBAM is telling you to reboot the puter, it's because it found stuff and needed to restart the machine to complete the cleaning....check the logfile in it's history, I bet it found stuff. Same with ADWCleaner, needs to reboot the pc to fully clean
    ......Gettin' There, Wherever There is......
    • pennypincher2013
    • By pennypincher2013 12th Jun 17, 9:09 AM
    • 230 Posts
    • 21 Thanks
    pennypincher2013
    Here's the first malware bytes scan:
    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 6/10/17
    Scan Time: 8:30 PM
    Log File:
    Administrator: Yes

    -Software Information-
    Version: 3.1.2.1733
    Components Version: 1.0.141
    Update Package Version: 1.0.2129
    License: Expired

    -System Information-
    OS: Windows 8.1
    CPU: x64
    File System: NTFS
    User: hp\Taylor

    -Scan Summary-
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 371758
    Threats Detected: 0
    (No malicious items detected)
    Threats Quarantined: 0
    (No malicious items detected)
    Time Elapsed: 24 min, 43 sec

    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    -Scan Details-
    Process: 0
    (No malicious items detected)

    Module: 0
    (No malicious items detected)

    Registry Key: 0
    (No malicious items detected)

    Registry Value: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Data Stream: 0
    (No malicious items detected)

    Folder: 0
    (No malicious items detected)

    File: 0
    (No malicious items detected)

    Physical Sector: 0
    (No malicious items detected)


    (end)

    This is the 2nd which was done with the standard account:
    Malwarebytes
    www.malwarebytes.com

    -Log Details-
    Scan Date: 6/11/17
    Scan Time: 8:06 PM
    Log File:
    Administrator: No

    -Software Information-
    Version: 3.1.2.1733
    Components Version: 1.0.141
    Update Package Version: 1.0.2134
    License: Free

    -System Information-
    OS: Windows 8.1
    CPU: x64
    File System: NTFS
    User: hp\user

    -Scan Summary-
    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 371836
    Threats Detected: 0
    (No malicious items detected)
    Threats Quarantined: 0
    (No malicious items detected)
    Time Elapsed: 16 min, 28 sec

    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Enabled
    Heuristics: Enabled
    PUP: Enabled
    PUM: Enabled

    -Scan Details-
    Process: 0
    (No malicious items detected)

    Module: 0
    (No malicious items detected)

    Registry Key: 0
    (No malicious items detected)

    Registry Value: 0
    (No malicious items detected)

    Registry Data: 0
    (No malicious items detected)

    Data Stream: 0
    (No malicious items detected)

    Folder: 0
    (No malicious items detected)

    File: 0
    (No malicious items detected)

    Physical Sector: 0
    (No malicious items detected)


    (end)

    This is the AdwCleaner:
    # AdwCleaner v6.047 - Logfile created 11/06/2017 at 19:37:51
    # Updated on 19/05/2017 by Malwarebytes
    # Database : 2017-06-10.1 [Server]
    # Operating System : Windows 8.1 (X64)
    # Username : Taylor - HP
    # Running from : C:\Users\user\Downloads\AdwCleaner.exe
    # Mode: Scan
    # Support : https://www.malwarebytes.com/support



    ***** [ Services ] *****

    No malicious services found.


    ***** [ Folders ] *****

    Folder Found: C:\Users\Taylor\AppData\Local\Google\Chrome\User Data\Default\Extensions\ipmkfpcnmccejididiaagpgchg jfajgp


    ***** [ Files ] *****

    No malicious files found.


    ***** [ DLL ] *****

    No malicious DLLs found.


    ***** [ WMI ] *****

    No malicious keys found.


    ***** [ Shortcuts ] *****

    No infected shortcut found.


    ***** [ Scheduled Tasks ] *****

    No malicious task found.


    ***** [ Registry ] *****

    Key Found: HKLM\SOFTWARE\Google\Chrome\Extensions\ipmkfpcnmcc ejididiaagpgchgjfajgp
    Key Found: [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\ipmkfpcnmcc ejididiaagpgchgjfajgp


    ***** [ Web browsers ] *****

    No malicious Firefox based browser items found.
    Chrome pref Found: [C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - ipmkfpcnmccejididiaagpgchgjfajgp
    Chrome pref Found: [C:\Users\Taylor\AppData\Local\Google\Chrome\User Data\Default\Web data] - uk.ask.com
    Chrome pref Found: [C:\Users\Taylor\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ] - ipmkfpcnmccejididiaagpgchgjfajgp

    [!] You may need to disable the Chrome synchronization from your Google account in order to fully remove the malicious preferences. Please consult this Google help: https://support.google.com/chrome/answer/3097271?hl=en [!]


    *************************

    \AdwCleaner\AdwCleaner[S1].txt - [763 Bytes] - [03/05/2016 14:14:31]
    \AdwCleaner\AdwCleaner[S2].txt - [1190 Bytes] - [23/08/2016 13:01:32]
    \AdwCleaner\AdwCleaner[S3].txt - [1908 Bytes] - [11/06/2017 19:37:51]

    ########## EOF - \AdwCleaner\AdwCleaner[S3].txt - [1979 Bytes] ##########
    • GunJack
    • By GunJack 12th Jun 17, 10:11 PM
    • 9,530 Posts
    • 7,110 Thanks
    GunJack
    from those logs, MBAM would not have had to reboot the pc, but ADWCleaner would...
    ......Gettin' There, Wherever There is......
    • were
    • By were 13th Jun 17, 8:56 AM
    • 414 Posts
    • 249 Thanks
    were
    Pennypincher2013, follow this video and install and configure the software on your pc as per video.
    https://www.youtube.com/watch?v=RnPtuTbqzd4

    often a reported 2/53 in virus total is often a false positive. 20/52 is most likely a problem

    Now from the above video, using the 2:00 minute mark as a reference point, press the "process" title to sort this alphabetically, maximize the page, move the scroll bar on the left to the very top, capture the page by pressing Control+alt+Print Scrn and paste into mspaint and save as penny01.jpg, then move the scroll bar down until you have all new entries on your screen and continue to process again till you have screen shotted the whole page.

    Put picture up onto the web via imagur. or tiny pic (largest pic size possible), and paste those pics into a new post entry.
    Last edited by were; 13-06-2017 at 8:59 AM.
    • Lukoind
    • By Lukoind 13th Jun 17, 10:41 AM
    • 18 Posts
    • 4 Thanks
    Lukoind
    I had same problem until I ordered SSD and installed . 6 years laptop now works like a charm.
    • pennypincher2013
    • By pennypincher2013 13th Jun 17, 2:23 PM
    • 230 Posts
    • 21 Thanks
    pennypincher2013
    These links are the screenshots. They are in order. There's a few that say 'The system cannot find the specified file.' I am worried because I have logged into sensitive information accounts since having this slow problem.

    https://goo.gl/photos/HkmcdfDFzbbEHsrG6
    https://goo.gl/photos/jWEGWM8a5GFa6v2aA
    https://goo.gl/photos/LoSKAYf22wdwTBLj6

    p.s. I am in standard account. Do I have to be in admin account or does it not matter?
    Last edited by pennypincher2013; 13-06-2017 at 2:36 PM.
    • grumpycrab
    • By grumpycrab 13th Jun 17, 5:41 PM
    • 3,019 Posts
    • 1,343 Thanks
    grumpycrab
    Jumping into this thread (experts will be along soon) its difficult to say what caused your problem. You've got lots of "stuff" running on your computer - I'm the last one to say you should remove all of it but could run the following to give you a list of "probably not needed" programs:-
    https://www.pcdecrapifier.com/

    Suspicious to me:- I'd remove WildTangent games and Dragon Assistant (unless you use it all the time of-course); I'd also remove Avira, not because its a certain problem, but because you've got lots of Avira modules running like VPN and Speedup -which you may have installed deliberately - but the Speedup part may have been "doing its thing" when everything went on a go slow. Try a different AV for a while (e.g. MS or Bitdefender). NB. make sure have backups before doing any playing.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • pennypincher2013
    • By pennypincher2013 13th Jun 17, 9:55 PM
    • 230 Posts
    • 21 Thanks
    pennypincher2013
    I have never used WildTangent games and Dragon Assistant. They came with the laptop. Never bothered with them and had forgotten all about them. I think the Avira VPN and Speedup were part of anothe Avira thing I downloaded.
    How does the speedup make the computer go slower? That's a bit of a contradiction lol!
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