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    • NicNicP
    • By NicNicP 10th Jun 17, 4:31 PM
    • 204Posts
    • 98Thanks
    NicNicP
    Stuck on apple logo
    • #1
    • 10th Jun 17, 4:31 PM
    Stuck on apple logo 10th Jun 17 at 4:31 PM
    I currently have an iPhone 5 which won't switch on. It just gets stuck on the apple logo. I have tried to restore it which doesn't work. Are there any suggestions to get it working? I was about to get a new phone but I have pictures on there from our holiday in Florida last week and really wanted to get the pictures.
Page 1
    • TadleyBaggie
    • By TadleyBaggie 10th Jun 17, 6:22 PM
    • 2,339 Posts
    • 1,693 Thanks
    TadleyBaggie
    • #2
    • 10th Jun 17, 6:22 PM
    • #2
    • 10th Jun 17, 6:22 PM
    Were your photos backed up to iCloud?
    • Browntoa
    • By Browntoa 10th Jun 17, 6:33 PM
    • 31,503 Posts
    • 37,201 Thanks
    Browntoa
    • #3
    • 10th Jun 17, 6:33 PM
    • #3
    • 10th Jun 17, 6:33 PM
    Did you attempt a restore from recovery mode ?

    https://support.apple.com/en-gb/HT201263
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • NicNicP
    • By NicNicP 11th Jun 17, 1:33 PM
    • 204 Posts
    • 98 Thanks
    NicNicP
    • #4
    • 11th Jun 17, 1:33 PM
    • #4
    • 11th Jun 17, 1:33 PM
    I'd only been back a few days and hadn't backed my phone up. I have tried to restore it but it won't work.
    • ginster 67
    • By ginster 67 11th Jun 17, 5:01 PM
    • 52 Posts
    • 20 Thanks
    ginster 67
    • #5
    • 11th Jun 17, 5:01 PM
    • #5
    • 11th Jun 17, 5:01 PM
    if you want to keep the pictures i would recommend you book an appointment with Apple themselves and see what they can do to help you
    • jon81uk
    • By jon81uk 13th Jun 17, 11:37 AM
    • 748 Posts
    • 477 Thanks
    jon81uk
    • #6
    • 13th Jun 17, 11:37 AM
    • #6
    • 13th Jun 17, 11:37 AM
    Assuming you've tried plugging into iTunes and it doesn't work, make an appointment for the Apple Store.

    Also for future, turn on iClouds backup and photos. Then whenever you connect to WiFi it will upload pictures to the cloud. There was free WiFi in all the Florida theme parks so my photos went almost straight up to cloud for backup.
    • NicNicP
    • By NicNicP 13th Jun 17, 2:15 PM
    • 204 Posts
    • 98 Thanks
    NicNicP
    • #7
    • 13th Jun 17, 2:15 PM
    • #7
    • 13th Jun 17, 2:15 PM
    Thank you. We don't have an Apple Store nearby so it means travelling more than an hour away so was hoping to sort it myself. I've got a new phone now and have set it up from my iCloud which automatically updated so I do still have all my photos.
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