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    • Wamph
    • By Wamph 9th Jun 17, 4:20 PM
    • 2Posts
    • 0Thanks
    Skye loans
    • #1
    • 9th Jun 17, 4:20 PM
    Skye loans 9th Jun 17 at 4:20 PM
    Afternoon folks I have a surplus on my secured loan account and I am having quite a wait getting my money back from them ,I keep being told a manager needs to sign paperwork before I get my refund ,the loan was due to end Jan 2017 but because I had been overpaying the loan was paid in full July 2016 , it's only 3 weeks since it was brought to my attention the loan was paid as I got a letter from them saying they were releasing the charge on my property ,
    Is this normal for loan companies to drag their heels like this whilst dealing with refunds ?
Page 1
    • zx81
    • By zx81 9th Jun 17, 4:25 PM
    • 11,974 Posts
    • 12,115 Thanks
    • #2
    • 9th Jun 17, 4:25 PM
    • #2
    • 9th Jun 17, 4:25 PM
    No, but that doesn't matter. Escalate the complaint and go to FOS if appropriate.
    • bengalknights
    • By bengalknights 10th Jun 17, 12:34 PM
    • 3,995 Posts
    • 1,461 Thanks
    • #3
    • 10th Jun 17, 12:34 PM
    • #3
    • 10th Jun 17, 12:34 PM
    Definitly not normal as usually its a automated process
    • Wamph
    • By Wamph 13th Jun 17, 11:34 AM
    • 2 Posts
    • 0 Thanks
    • #4
    • 13th Jun 17, 11:34 AM
    • #4
    • 13th Jun 17, 11:34 AM
    I have escalated the complaint and a manager is to ring me back , been waiting since yesterday so I may have to be a bit more patient .
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