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  • FIRST POST
    • vigman
    • By vigman 9th Jun 17, 11:18 AM
    • 1,078Posts
    • 259Thanks
    vigman
    BT Broadband Catch 22
    • #1
    • 9th Jun 17, 11:18 AM
    BT Broadband Catch 22 9th Jun 17 at 11:18 AM
    I have just installed BT broadband at a holiday home in a remote location about 3 miles from the exchange.

    I was told I would get 1-5Mbs download speed, so I hoped for around 2Mbs.

    In these first days I am getting less than 1 mbps most of the time.

    I placed the order about a week ago and the router came yesterday. I get a 14 day cancellation period BUT I must run the router for 10 days from now to see what the best speed for the line is.

    So I would have to cancel and change service/provider before I knew the capability of the line?

    On another point it is annoying that the BT HomeHub 4 does not have the ability to show the attenuation rates? Their suggestion is to try someone else's router...which I don't have here!?

    If the service failed to provide even 1Mbs would I be able to cancel my contract at a later date as BT would have failed to deliver the 1-5Mbs contracted for?

    TIA

    Vigman
    Last edited by vigman; 09-06-2017 at 11:21 AM. Reason: Grammar!
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
Page 1
    • Mister G
    • By Mister G 9th Jun 17, 11:44 AM
    • 339 Posts
    • 215 Thanks
    Mister G
    • #2
    • 9th Jun 17, 11:44 AM
    • #2
    • 9th Jun 17, 11:44 AM
    They say that it can take up to 10 days for ADSL to settle, but normally it will have done so within the first 5 days, unless you have a bad line.

    Does the phone sound clear without any crackles?
    • Browntoa
    • By Browntoa 9th Jun 17, 12:01 PM
    • 31,221 Posts
    • 36,914 Thanks
    Browntoa
    • #3
    • 9th Jun 17, 12:01 PM
    • #3
    • 9th Jun 17, 12:01 PM
    change of provider would use the same exchange pair so achieve nothing ??
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • lee111s
    • By lee111s 9th Jun 17, 12:32 PM
    • 2,699 Posts
    • 1,864 Thanks
    lee111s
    • #4
    • 9th Jun 17, 12:32 PM
    • #4
    • 9th Jun 17, 12:32 PM
    What does http://dslchecker.bt.com show for the telephone number? Can you post up a screenshot?

    Can you also post up the connection stats from the router?

    Is the router connected to the master socket? Or an extension?
    • warehouse
    • By warehouse 9th Jun 17, 1:22 PM
    • 2,903 Posts
    • 5,415 Thanks
    warehouse
    • #5
    • 9th Jun 17, 1:22 PM
    • #5
    • 9th Jun 17, 1:22 PM
    ADSL to settle? Absolute nonsense. The speed will likely not change.
    Pants
    • Mister G
    • By Mister G 9th Jun 17, 1:32 PM
    • 339 Posts
    • 215 Thanks
    Mister G
    • #6
    • 9th Jun 17, 1:32 PM
    • #6
    • 9th Jun 17, 1:32 PM
    ADSL to settle? Absolute nonsense. The speed will likely not change.
    Originally posted by warehouse
    Oh, really

    http://bt.custhelp.com/app/answers/detail/a_id/7547/~/what-to-expect-in-the-first-few-days-of-broadband

    Perhaps you know something BT don't?
    • vigman
    • By vigman 9th Jun 17, 3:26 PM
    • 1,078 Posts
    • 259 Thanks
    vigman
    • #7
    • 9th Jun 17, 3:26 PM
    • #7
    • 9th Jun 17, 3:26 PM
    Thanks, trying to answer each point in turn:

    The phone sounds clear but I have had an issue with the line staying open even with three different handsets. I tried a line test last night via BT website and got an error message saying it could not carry out the test.

    I realise change of provider on the same copper pair would do nothing but there are some cheap introduction offers here on fibre that are not much more expensive. Apologies for not making that clear

    DSL checker shows ADSL 2+ at 1-3.5 Mbs and ADSL Max at 0.75-2.5 Mbs

    The router is connected to the master socket

    I'll check out the router stats but it looks like a poor speed only is possible on copper at over 3 miles to the cab!!

    ADSL speeds do have to settle after continuous connection of the router. I have been professionally involved in this for years as a retired IT Manager but more on the large stuff than home BB! I set up one of the first internet services via satellite in 1995 for a FE college!

    My real MSE question was if I get an average of 1Mbs or even less could I cancel my contract which was for 1-5Mbs connectivity AFTER the normal cancellation period of 14 days from order because I have to wait outside that period for the ADSL negotiation to settle?

    TIA

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • vigman
    • By vigman 9th Jun 17, 3:56 PM
    • 1,078 Posts
    • 259 Thanks
    vigman
    • #8
    • 9th Jun 17, 3:56 PM
    • #8
    • 9th Jun 17, 3:56 PM
    BTW what photo hosting sites to MSE folk use?

    It would be nice to be able to post images in the body of the text but this does not seem to be possible, but if I use Google Photos for example, I won't remain anonymous.

    (I know for now that you can go via Picasa archiving and take the redirect off the end of the URL to prevent going to Google+ but there must be an easier way please?)

    Trying FreeImageHosting without an account but can't get the syntax of the code created right to link here?

    Vigman
    Last edited by vigman; 09-06-2017 at 4:16 PM.
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • Mister G
    • By Mister G 9th Jun 17, 3:56 PM
    • 339 Posts
    • 215 Thanks
    Mister G
    • #9
    • 9th Jun 17, 3:56 PM
    • #9
    • 9th Jun 17, 3:56 PM
    Are you over 3 miles to the cab or to the exchange?

    ADSL speeds at 3 miles to the exchange will be in the range quoted by the ADSL checker.

    You mentioned fibre. Is your cabinet fibred?

    If you really are 3 miles from the cab, then VDSL (Fibre) is not going to offer you a faster connection. If your cab is closer then fibre may help. It should be more reliable as it will have eliminated some of the copper.

    If the cab is fibred then maybe BT would be willing to do you a deal.

    You could try asking on the BT Forums.
    • AndyPK
    • By AndyPK 9th Jun 17, 4:14 PM
    • 2,076 Posts
    • 537 Thanks
    AndyPK
    If it's not improved by day 12 cancel it. Simples.

    Maybe get a 4G data thing if you have 4G there?
    • vigman
    • By vigman 9th Jun 17, 4:23 PM
    • 1,078 Posts
    • 259 Thanks
    vigman
    Mister G. In one place it says 3 miles to the exchange and another it says 3 miles to Cabinet 24!

    There is fibre here BUT this is a holiday home so was trying to use copper to save money. If I lived here for more than 4-5 months I would just get a decent fibre bundle.

    I'm spoilt at home as I am a few hundred yards from the exchange and had a new pair run from the cab near me to the house as I had some wire crossing issues. I get 17Mbs all day long on copper there.

    AndyPK: There is very poor phone and data coverage here with many places not getting any type of signal. Vodafone is the best of the worst and I think I once got a glimpse of 3G !!

    Thanks for all comments

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • Mister G
    • By Mister G 9th Jun 17, 4:53 PM
    • 339 Posts
    • 215 Thanks
    Mister G
    The definitive information re cabinet no should be given in the ADSL checker posted by Lee in post #4.

    This will also tell you if VDSL (Fibre) is available.

    If you really are 3 miles from the cabinet, then VDSL will probably not be available.
    • vigman
    • By vigman 9th Jun 17, 5:19 PM
    • 1,078 Posts
    • 259 Thanks
    vigman
    The definitive information re cabinet no should be given in the ADSL checker posted by Lee in post #4.

    This will also tell you if VDSL (Fibre) is available.

    If you really are 3 miles from the cabinet, then VDSL will probably not be available.
    Originally posted by Mister G
    Thanks. Had to go on a green cabinet search and found cabinet 24 within quarter of a mile complete with OpenReach engineer. He wasn't surprised at the speed and said if I wait 10 days they could try a few tweaks but almost all connections there were fibre. Exchange is about 3 miles away

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • Mister G
    • By Mister G 9th Jun 17, 5:33 PM
    • 339 Posts
    • 215 Thanks
    Mister G
    That was fortunate.

    If your cabinet is that close, then fibre will certainly be an option - if you are happy to pay the price!

    As you probably already know, your modem needs to synchronise with the DSLAM at the exchange in order to optimise the speed and error rate.

    After 5 days you should have a pretty good idea about the maximum speed. Before you do this, I suggest that you just disconnect the modem once to get the modem and DSLAM to reset, as it may not have locked onto the new profile.
    • AndyPK
    • By AndyPK 9th Jun 17, 6:51 PM
    • 2,076 Posts
    • 537 Thanks
    AndyPK
    Have you seen the fibre plusnet offer on here?

    Bargain for year 1
    And then £35? month there after. (Less with rent in advance)

    I guess with a hol home u could switch every year and leave disconnected over winter sometimes
    • vigman
    • By vigman 10th Jun 17, 9:23 AM
    • 1,078 Posts
    • 259 Thanks
    vigman
    That was fortunate.

    If your cabinet is that close, then fibre will certainly be an option - if you are happy to pay the price!

    As you probably already know, your modem needs to synchronise with the DSLAM at the exchange in order to optimise the speed and error rate.

    After 5 days you should have a pretty good idea about the maximum speed. Before you do this, I suggest that you just disconnect the modem once to get the modem and DSLAM to reset, as it may not have locked onto the new profile.
    Originally posted by Mister G
    The last point is interesting and there are two specific thoughts on it. Either don't touch the connection in the first 10 days OR interrupt it once. I have never been sure which to do or which to advise people to do!?

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • vigman
    • By vigman 10th Jun 17, 9:29 AM
    • 1,078 Posts
    • 259 Thanks
    vigman
    I see that with a local company I could get 30 Mbs fibre for £32 which I certainly would do if I was here all the time.

    Could anyone help me with posting photos to link to here that don't give your details like Google Photos does, please?

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • Mister G
    • By Mister G 10th Jun 17, 10:22 AM
    • 339 Posts
    • 215 Thanks
    Mister G
    The last point is interesting and there are two specific thoughts on it. Either don't touch the connection in the first 10 days OR interrupt it once. I have never been sure which to do or which to advise people to do!?

    Vigman
    Originally posted by vigman
    Frequent disconnections will make the DSLAM reduce the speed as it will think that there's a line fault.

    From my own experience, when I was on ADSL, was that one disconnection was sufficient for it to stay locked.
    • spud17
    • By spud17 10th Jun 17, 12:38 PM
    • 4,186 Posts
    • 1,925 Thanks
    spud17
    I see that with a local company I could get 30 Mbs fibre for £32 which I certainly would do if I was here all the time.

    Could anyone help me with posting photos to link to here that don't give your details like Google Photos does, please?

    Vigman
    Originally posted by vigman
    https://postimage.io/
    After 10+ years on here, for the first time, I've been forced to put 2 usernames on my ignore list, in reality it's just one person ignored.
    • vigman
    • By vigman 10th Jun 17, 3:34 PM
    • 1,078 Posts
    • 259 Thanks
    vigman
    Thanks!!....hmm that should have pasted a hotling for forums and not an inline image...is this still allowed, please?



    Vigman
    Last edited by vigman; 10-06-2017 at 3:36 PM.
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
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