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  • FIRST POST
    • ABRDF
    • By ABRDF 9th Jun 17, 8:16 AM
    • 30Posts
    • 4Thanks
    ABRDF
    18185 Bill
    • #1
    • 9th Jun 17, 8:16 AM
    18185 Bill 9th Jun 17 at 8:16 AM
    Hi

    Im having difficult paying my final invoice for 18185 fro £2.49. I cannot access the online account after requesting a final bill from them and my bank Direct Debit has lapsed due to the last bill being over two years ago, also although my credit card number is correct the exp date will have changed.
    Have sent them a email service@18185.co.uk which bounced and put in a online ticket via the help pages for a fault (no other options available). I did find a complaints number in Ireland but they cant help with billing all they do is tell you to access the login page which is blocked after the final bill is produced.

    Any ideas?

    Andrew
Page 1
    • bubieyehyeh
    • By bubieyehyeh 9th Jun 17, 5:10 PM
    • 343 Posts
    • 95 Thanks
    bubieyehyeh
    • #2
    • 9th Jun 17, 5:10 PM
    • #2
    • 9th Jun 17, 5:10 PM
    I don't think 18185 (or the sister companies) charge your card or DD unless your owed amount is above a certain amount. I assume their costs mean it is not cost effective for them to charge small amounts. I've had a owed amount on one account for years.
    • SpanishBlue
    • By SpanishBlue 11th Jun 17, 2:13 AM
    • 145 Posts
    • 75 Thanks
    SpanishBlue
    • #3
    • 11th Jun 17, 2:13 AM
    • #3
    • 11th Jun 17, 2:13 AM
    I don't think 18185 (or the sister companies) charge your card or DD unless your owed amount is above a certain amount. I assume their costs mean it is not cost effective for them to charge small amounts. I've had a owed amount on one account for years.
    Originally posted by bubieyehyeh
    I don't know what the minimum amount is, but it's less than £1.51 as I was billed that on my card earlier this year.
    • dave_dph
    • By dave_dph 11th Jun 17, 1:00 PM
    • 484 Posts
    • 158 Thanks
    dave_dph
    • #4
    • 11th Jun 17, 1:00 PM
    • #4
    • 11th Jun 17, 1:00 PM
    There is a way to make a manual payment from your bank. On request, 18185 will provide their bank details, you quote your 18185 customer number as the transaction reference.

    I note your comments about difficulty in making contact with them; try following this link to request bank details in order to pay your final invoice:

    http://18185.co.uk/customerservices/customerserviceslogin.php
    • ABRDF
    • By ABRDF 11th Jun 17, 6:06 PM
    • 30 Posts
    • 4 Thanks
    ABRDF
    • #5
    • 11th Jun 17, 6:06 PM
    • #5
    • 11th Jun 17, 6:06 PM
    Thanks

    Has I said in the post my balance is £2.49 and I cannot access the account due to my closing the account and reqeusting a final bill. The link requires you to have a "live" account.
    Does anyone have the bill payment sort and acc number?

    Andrew
    • ABRDF
    • By ABRDF 12th Jun 17, 7:46 AM
    • 30 Posts
    • 4 Thanks
    ABRDF
    • #6
    • 12th Jun 17, 7:46 AM
    Sorted
    • #6
    • 12th Jun 17, 7:46 AM
    ..................
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