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  • FIRST POST
    • year-zero
    • By year-zero 8th Jun 17, 5:43 PM
    • 2Posts
    • 2Thanks
    year-zero
    Is working for a call centre in your mid thirties a failure?
    • #1
    • 8th Jun 17, 5:43 PM
    Is working for a call centre in your mid thirties a failure? 8th Jun 17 at 5:43 PM
    Well that's it basically. I don't have any idea what to really do with myself, so don't ask. But I'm pretty disappointed in myself.

    People say that I'm smart and work hard, but I didn't do well in school or college. I spent my twenties working casually, just trying to make ends meet and survive, I've nearly been homeless a couple of times through circumstances that weren't my fault.

    As far as the call centre goes, the responsibilities assigned to me are definitely some of the hardest, and my management trusts me because I get good results for the most important customers. But it's still just a call centre and there's no opportunity for progression.

    One time, some customer laughed at me and said at least they had a "real" job. Maybe they were right. Am I halfway through working life and still haven't got a real job? It feels like it.
Page 1
    • motorguy
    • By motorguy 8th Jun 17, 6:01 PM
    • 14,960 Posts
    • 8,411 Thanks
    motorguy
    • #2
    • 8th Jun 17, 6:01 PM
    • #2
    • 8th Jun 17, 6:01 PM
    Well that's it basically. I don't have any idea what to really do with myself, so don't ask. But I'm pretty disappointed in myself.

    People say that I'm smart and work hard, but I didn't do well in school or college. I spent my twenties working casually, just trying to make ends meet and survive, I've nearly been homeless a couple of times through circumstances that weren't my fault.

    As far as the call centre goes, the responsibilities assigned to me are definitely some of the hardest, and my management trusts me because I get good results for the most important customers. But it's still just a call centre and there's no opportunity for progression.

    One time, some customer laughed at me and said at least they had a "real" job. Maybe they were right. Am I halfway through working life and still haven't got a real job? It feels like it.
    Originally posted by year-zero
    We all have to do what we have to do.

    Whys there no opportunity for progression?

    If nothing else use whatever experience you can get there to help you get another job.
    Regards

    Paul
    • Cyclamen
    • By Cyclamen 8th Jun 17, 6:03 PM
    • 367 Posts
    • 384 Thanks
    Cyclamen
    • #3
    • 8th Jun 17, 6:03 PM
    • #3
    • 8th Jun 17, 6:03 PM
    It sounds like a 'real job ' to me. You turn up complete tasks, put in your best effort and get paid.. yep that is a 'real job'.

    Whether it is the job you ultimately want is a different story but for now it is your job, you work hard and earn an income.. I see that as something to be proud of.

    What would you like to do?
    Do you enjoy this job or would you like another?
    If so are there any barriers e.g. do you need to go back to college?

    But for now you have employment, you are working and bringing home an income to support yourself. I think that is a good thing.
    • motorguy
    • By motorguy 8th Jun 17, 6:08 PM
    • 14,960 Posts
    • 8,411 Thanks
    motorguy
    • #4
    • 8th Jun 17, 6:08 PM
    • #4
    • 8th Jun 17, 6:08 PM
    It sounds like a 'real job ' to me. You turn up complete tasks, put in your best effort and get paid.. yep that is a 'real job'.

    Whether it is the job you ultimately want is a different story but for now it is your job, you work hard and earn an income.. I see that as something to be proud of.

    What would you like to do?
    Do you enjoy this job or would you like another?
    If so are there any barriers e.g. do you need to go back to college?

    But for now you have employment, you are working and bringing home an income to support yourself. I think that is a good thing.
    Originally posted by Cyclamen
    +1

    I wholly agree with that. Well said.
    Regards

    Paul
    • Aced2016
    • By Aced2016 8th Jun 17, 6:09 PM
    • 229 Posts
    • 387 Thanks
    Aced2016
    • #5
    • 8th Jun 17, 6:09 PM
    • #5
    • 8th Jun 17, 6:09 PM
    Your out working and earning so don't be hard on yourself !

    I too was in your situation worked in call centres for banks, insurance etc. Decided I'd had enough, was frustrated and felt I was going no where.

    I returned to studying and it's the best thing I've done. I've two years left and I'll be qualified in teaching. I love kids, will love the job and the holidays ha. I will be 34 when I finish. I got married and had kids really young so done everything back to front ! But you know what it's never to late. So have a think what interests you, you stIll have 30 odd years of working life left so make them enjoyable !

    Good luck and don't think it's too late !
    • WobblyDog
    • By WobblyDog 8th Jun 17, 6:13 PM
    • 366 Posts
    • 235 Thanks
    WobblyDog
    • #6
    • 8th Jun 17, 6:13 PM
    • #6
    • 8th Jun 17, 6:13 PM
    The lack of oportunity for progression is possibly a negative thing. On the other hand, people who are really good at dealing with problems reported by sometimes angry or unhappy customers are scarce, so that's a skill to be proud of and maybe built upon.
    • xapprenticex
    • By xapprenticex 8th Jun 17, 6:13 PM
    • 1,063 Posts
    • 932 Thanks
    xapprenticex
    • #7
    • 8th Jun 17, 6:13 PM
    • #7
    • 8th Jun 17, 6:13 PM
    Your out working and earning so don't be hard on yourself !

    I too was in your situation worked in call centres for banks, insurance etc. Decided I'd had enough, was frustrated and felt I was going no where.

    I returned to studying and it's the best thing I've done. I've two years left and I'll be qualified in teaching. I love kids, will love the job and the holidays ha. I will be 34 when I finish. I got married and had kids really young so done everything back to front ! But you know what it's never to late. So have a think what interests you, you stIll have 30 odd years of working life left so make them enjoyable !

    Good luck and don't think it's too late !
    Originally posted by Aced2016
    ^ Coming from a family of teachers, i assure you, the holidays are an illusion.

    OP, how do YOU feel, whatever your answer is, is the truth.
    • IAmWales
    • By IAmWales 8th Jun 17, 6:38 PM
    • 784 Posts
    • 1,653 Thanks
    IAmWales
    • #8
    • 8th Jun 17, 6:38 PM
    • #8
    • 8th Jun 17, 6:38 PM
    One time, some customer laughed at me and said at least they had a "real" job. Maybe they were right. Am I halfway through working life and still haven't got a real job? It feels like it.
    Originally posted by year-zero
    That customer has "big man small penis" syndrome. Why anyone thinks it acceptable to abuse call centre staff is beyond me.

    year-zero, there is nothing wrong with working in a call centre at any age. It certainly is a real job, for most organisations you are the key customer interface.

    ^ Coming from a family of teachers, i assure you, the holidays are an illusion.
    Originally posted by xapprenticex
    This a thousand times! And two years time will be when the cuts really start to hit. Horrible.
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 8th Jun 17, 7:00 PM
    • 2,678 Posts
    • 1,400 Thanks
    keepcalmandstayoutofdebt
    • #9
    • 8th Jun 17, 7:00 PM
    • #9
    • 8th Jun 17, 7:00 PM
    Least you get on with management, it's twice as hard if you don't or maybe clearly 'aren't their sort of person'.

    Maybe the nature of the call centre is also part? No disrespect but I've received a form on a complaint from someone earning 22-23k but has all of one line from a nearly half hour telephone conversation.

    My heart went out to the Carer I over heard in the supermarket just a few weeks ago - I can't buy these clothes on my wage she said.

    I also look back at where I was this time x and assess how I should be happier when I look back at those times.

    For much of my twenties the big bucks were trying to get nearer 12k and that involved booking and arranging people's weddings and other occasions. No call centre to hide in.
    "If you are caught in a rainstorm, once you accept that you'll receive a soaking, the only thing left to do is enjoy the walk"
    • surreysaver
    • By surreysaver 8th Jun 17, 7:05 PM
    • 2,055 Posts
    • 1,187 Thanks
    surreysaver
    If you've previously been homeless, you've done better to get where you are now than someone in a higher paying job.
    I consider myself to be a male feminist. Is that allowed?
    • pinkshoes
    • By pinkshoes 8th Jun 17, 7:53 PM
    • 14,965 Posts
    • 20,308 Thanks
    pinkshoes
    Your out working and earning so don't be hard on yourself !

    I too was in your situation worked in call centres for banks, insurance etc. Decided I'd had enough, was frustrated and felt I was going no where.

    I returned to studying and it's the best thing I've done. I've two years left and I'll be qualified in teaching. I love kids, will love the job and the holidays ha. I will be 34 when I finish. I got married and had kids really young so done everything back to front ! But you know what it's never to late. So have a think what interests you, you stIll have 30 odd years of working life left so make them enjoyable !

    Good luck and don't think it's too late !
    Originally posted by Aced2016
    I also returned to uni and finished a PGCE to become a teacher aged 34. Just finishing my 4th year of teaching, and not disillusioned yet...

    (although I do now work part time after having twins, so LOVE my job even more as I have a much better work-life balance. I would NEVER do full time again!)

    OP - be proud of yourself for doing a job and working hard at it, despite it not being your dream job. Your attitude will hopefully one day get you into something else if that is what you wish to do...
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
    • DCFC79
    • By DCFC79 8th Jun 17, 8:26 PM
    • 29,332 Posts
    • 18,545 Thanks
    DCFC79
    If your happy doing that job then that's what matters isn't it ?

    You get on well with management so you must be liked there.

    You have a job, working hard at it.

    Be proud of yourself.
    Je Suis Charlie
    • GothicStirling
    • By GothicStirling 8th Jun 17, 8:52 PM
    • 912 Posts
    • 677 Thanks
    GothicStirling
    Coming from a background such as yours, having a job is a real success, you are paying your own way through life and paying tax. Ignore any c*** who would say that. They're not worth it, and for all they know, they're just a pay day away from redundancy, JSA sanctions and homelessness themselves.

    One of my favourite psychologists stated "its not what happened in your past, but what you do today that counts." So, have you thought about returning to college or studying for a degree with the OU? What are your interests? Its never too late to return to education, I'm 35 and applying to retrain as a Clinical Psychologist next year.
    • year-zero
    • By year-zero 8th Jun 17, 8:57 PM
    • 2 Posts
    • 2 Thanks
    year-zero
    Thanks for all the positive replies. I wasn't expecting them to be honest, there are lots of good points.

    But seriously, in the real world, it is considered a bit of a loser job. This really is my impression of it.

    - Your accomplishments are treated as "team effort", not as your work as an individual.
    - Other departments avoid you unless they've got an angry customer to transfer to you.
    - Important changes happen, but you are the last to know.
    - You are treated like a chronically disobedient child.
    - Customers snigger when you go through the mandatory phone script. (Not in a nice way)
    - You are constantly clearing up others' mistakes.
    - Your desk position and team alignment change every 2-3 months.
    - Everyone around you is obsessed with status.
    - The people around you talk openly about drugs, partying, and casual sex, despite being 40-plus.
    - The same 40-plus people will habitually pull in sickies.
    - People outside work consider you a flake.
    - You look in the mirror and think "really?"

    The stigma of working for a call centre is very real. People just flat out think you are an idiot and a loser. I've worked here for 2 years, but it's still really uncomfortable to live with working this job.
    • xapprenticex
    • By xapprenticex 8th Jun 17, 9:36 PM
    • 1,063 Posts
    • 932 Thanks
    xapprenticex
    There is your answer, Looks like you need to find another job then.
    • Topcat1982
    • By Topcat1982 8th Jun 17, 10:20 PM
    • 332 Posts
    • 364 Thanks
    Topcat1982
    OP what do you want to BE?

    Teacher, plumber, nurse etc That's what you need to think about then train/study for that profession/trade.
    • Lioness Twinkletoes
    • By Lioness Twinkletoes 9th Jun 17, 12:34 PM
    • 1,054 Posts
    • 3,405 Thanks
    Lioness Twinkletoes
    Thanks for all the positive replies. I wasn't expecting them to be honest, there are lots of good points.

    But seriously, in the real world, it is considered a bit of a loser job. This really is my impression of it.

    - Your accomplishments are treated as "team effort", not as your work as an individual.
    - Other departments avoid you unless they've got an angry customer to transfer to you.
    - Important changes happen, but you are the last to know.
    - You are treated like a chronically disobedient child.
    - Customers snigger when you go through the mandatory phone script. (Not in a nice way)
    - You are constantly clearing up others' mistakes.
    - Your desk position and team alignment change every 2-3 months.
    - Everyone around you is obsessed with status.
    - The people around you talk openly about drugs, partying, and casual sex, despite being 40-plus.
    - The same 40-plus people will habitually pull in sickies.
    - People outside work consider you a flake.
    - You look in the mirror and think "really?"

    The stigma of working for a call centre is very real. People just flat out think you are an idiot and a loser. I've worked here for 2 years, but it's still really uncomfortable to live with working this job.
    Originally posted by year-zero
    So leave. Stop whining and get a better job. Start looking for opportunities - if you complete paperwork and can use Word start looking for an admin job. Look at the Civic Service website or your local council for opportunities. Apply for everything you can meet the criteria of. Attend interviews, get feedback. Attend some classes.

    Your future is in your hands. Time to stop whining and start taking some action.
    • FredG
    • By FredG 9th Jun 17, 12:39 PM
    • 197 Posts
    • 466 Thanks
    FredG
    Personally I think if you're the type of person who belittles call centre staff then you really must have an insecure hole inside that nothing but being a hurtful goon can fill.
    • Guest101
    • By Guest101 9th Jun 17, 12:50 PM
    • 13,943 Posts
    • 13,445 Thanks
    Guest101
    You have skills in customer service, problem solving, multi tasking, (presumably - flexibility in work), used to working as part of a team, but using your own initiative.


    In your position I would ask management for some more responsibility, which may give you some supervisory experience, possibly a training course.


    Secondment to the social media team?


    I'm speculating but you have skills which can be used in other areas.
    • goatfertility
    • By goatfertility 9th Jun 17, 11:15 PM
    • 36 Posts
    • 11 Thanks
    goatfertility
    Personally I think if you're the type of person who belittles call centre staff then you really must have an insecure hole inside that nothing but being a hurtful goon can fill.
    Originally posted by FredG
    Damn, nice troll attempt bruh! Fingers crossed you get a reaction out of the Op huh?
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