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  • FIRST POST
    • tori.k
    • By tori.k 7th Jun 17, 8:05 AM
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    tori.k
    How to get HMRC issue resolved​?
    • #1
    • 7th Jun 17, 8:05 AM
    How to get HMRC issue resolved​? 7th Jun 17 at 8:05 AM
    I've had multiple issues​ with HMRC over the years, that it's beginning to feel like a conspiracy
    This time I started new employment on March 6th 2017 handed over my P45 so shouldn't of had any issues first pay was April 25th and I had £480 stoppages from a £900 paypacket, phoned HMRC and told it was the companies fault and a new tax code has been sent out, forward to May 25th paypacket saw me with £860 stoppages from a £1509 paypacket.
    Just had an email from payroll saying this is a HMRC issue nothing to do with them so not looking good for this months pay due the 25th either.
    I'm about to confuse matters further as I'm about to get paid from a second job BR tax code.
    I'm not getting anywhere with HMRC helpline, and need to kick this up to someone to get this resolved as from this month I will be getting into credit card debt to keep the roof over our heads.
    Anybody know what my next step is?
    Debit to Credit (stage 1) 3652.34 completed 15/10/16
    Debit to Credit (stage 2) 6299.09 completed 25/06/17
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Page 1
    • DigForVictory
    • By DigForVictory 7th Jun 17, 8:47 AM
    • 6,774 Posts
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    DigForVictory
    • #2
    • 7th Jun 17, 8:47 AM
    • #2
    • 7th Jun 17, 8:47 AM
    Ordinarily I'd say go to your MP, but you may want to email your candidates or just wait til Friday afternoon - it a bit depends on how serious the finances are.

    Meanwhile, have you got an online HMRC tax account where you can see what they think you're doing, for whom, which can make straightening out glitches easier?
    All the very best!
    • tori.k
    • By tori.k 7th Jun 17, 9:05 AM
    • 2,699 Posts
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    tori.k
    • #3
    • 7th Jun 17, 9:05 AM
    • #3
    • 7th Jun 17, 9:05 AM
    I do have a gateway account so will have a look-see thank you DFV.
    Something messed up seriously as I've just found a payment for £39 from tax credits I've not been eligible for two years for these, and this year is no different.so may have to go the MP route as I have no idea what's going on, I'm just PAYE my hours/pay is all adding up just the stoppages and nobody else in the company is having any issue so can't see it being a problem there end, I'm just getting sick of bouncing between work & tax man.
    Debit to Credit (stage 1) 3652.34 completed 15/10/16
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    • Savvy_Sue
    • By Savvy_Sue 8th Jun 17, 1:44 AM
    • 37,421 Posts
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    Savvy_Sue
    • #4
    • 8th Jun 17, 1:44 AM
    • #4
    • 8th Jun 17, 1:44 AM
    Start with the tax code being used now and what tax code was on your P45: we might be able to make an educated guess about what's going on ...
    Still knitting!
    Completed: 1 adult cardigan, 3 baby jumpers, 1 shawl, 2 pairs baby bootees,
    1 Wise Man Knitivity figure, 1 sock ...
    Current projects: 1 shawl, t'other sock (just about to turn the heel!)
    • tori.k
    • By tori.k 8th Jun 17, 7:07 AM
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    tori.k
    • #5
    • 8th Jun 17, 7:07 AM
    • #5
    • 8th Jun 17, 7:07 AM
    Tax code on P45 was 1100L current tax code 1150L, we are now in contact with a HMRC manager who's only explanation is human error as the numbers don't stack up in any scenario, so it's back to payroll, so it's unlikely to be sorted by payday. I have to put the child tax credits aside for some reason it's only showed my income for the supermarket job I left before my current position which prompted a payment due to drop of income. Hopefully this should be an easy sort and I can shut down the ongoing claim once the paperwork turns up.
    I'm told I should be paying £185pm in tax, which sounds about right and one phone call from payroll to HMRC should sort it, we will see.
    Debit to Credit (stage 1) 3652.34 completed 15/10/16
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    • adolphin10
    • By adolphin10 8th Jun 17, 5:47 PM
    • 47 Posts
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    adolphin10
    • #6
    • 8th Jun 17, 5:47 PM
    • #6
    • 8th Jun 17, 5:47 PM
    On your April payslip is your taxable pay for the month the same as the taxable pay ytd (year to date) I ask as it is possible that your p45 figures were included when they shouldn't have been as that was for the previous year
    • cr1mson
    • By cr1mson 8th Jun 17, 6:44 PM
    • 737 Posts
    • 547 Thanks
    cr1mson
    • #7
    • 8th Jun 17, 6:44 PM
    • #7
    • 8th Jun 17, 6:44 PM
    On your April payslip is your taxable pay for the month the same as the taxable pay ytd (year to date) I ask as it is possible that your p45 figures were included when they shouldn't have been as that was for the previous year
    Originally posted by adolphin10
    Exactly my thoughts! Say you had earned £15000 in previous job but when your payroll processing that as 2016/17 earnings they put it down as 2017/18 so you will look like you have used up all your personal allowance.
    • tori.k
    • By tori.k 9th Jun 17, 5:04 PM
    • 2,699 Posts
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    tori.k
    • #8
    • 9th Jun 17, 5:04 PM
    • #8
    • 9th Jun 17, 5:04 PM
    This is becoming idiotic, payroll got back to me saying they can't phone HMRC, due to data protection, the same as a HMRC said when I asked if they could phone to get this sorted, I'm already going to miss the wages cut off for this month, you are both right my last year's income has been added to this year.but the numbers still don't add up for that just to have happened as I never made the tax cut off in 2016/17 and I'm being taxed over 50% of my income, in currently working 48hrs a week for less than a £100. And I'm getting tired & teasy over the whole thing.
    Debit to Credit (stage 1) 3652.34 completed 15/10/16
    Debit to Credit (stage 2) 6299.09 completed 25/06/17
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    • Dazed and confused
    • By Dazed and confused 9th Jun 17, 6:29 PM
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    Dazed and confused
    • #9
    • 9th Jun 17, 6:29 PM
    • #9
    • 9th Jun 17, 6:29 PM
    Do you mean your new employer has mistakenly added your wages to March 2017 into your income for this tax year?

    If so was this from the P45 you gave them? If it was then what it the date of employment ending on the P45 (should be on the copy you keep I think, part 1a)
    • DigForVictory
    • By DigForVictory 9th Jun 17, 7:13 PM
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    DigForVictory
    Monday, stand beside your HR person have a chat, then call HMRC. That gets you through HMRC security about your tax situation & you can then eavesdrop on your HR person's replies & yell "That's not what the P60 shows" or whatever seems needful.

    You have bills to pay, an error has been made & it needs sorting but I fear you will have to work right alongside HR to get it sorted.

    It is doable, so long as HR are ready to admit that an error may have happened, so make sure in your pre-call chat that that is acknowledged - and politely require your way up the management chain as needed to get that. Twice - once to you and once to HMRC.
    Very best of luck & start with a fully charged & well credit loaded phone... Keep the box of biscuits as a thankyou for When It Is Sorted.
    • tori.k
    • By tori.k 9th Jun 17, 9:02 PM
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    tori.k
    Dated on P45 was 0ctober 9th 2016 new job offered Jan 11th 2017 to comermece on March 6th 2017 ( took a break between jobs no benefits or any taxable income during this time) l should have been paid a just over a weeks pay in the March but it was missed so was added to my April pay this is where the issue has started. Been downhill ever since.

    In retrospect I should of just filled out new starter pack, but didn't give it any thought I was just asked for my P45 bank details and passport for right to work, so just handed over the paperwork I had.
    Last edited by tori.k; 09-06-2017 at 9:25 PM.
    Debit to Credit (stage 1) 3652.34 completed 15/10/16
    Debit to Credit (stage 2) 6299.09 completed 25/06/17
    RF /4150
    FD / 6200
    • tori.k
    • By tori.k 9th Jun 17, 9:21 PM
    • 2,699 Posts
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    tori.k
    [QUOTE=DigForVictory;72675464]Monday, stand beside your HR person have a chat, then call HMRC. That gets you through HMRC security about your tax situation & you can then eavesdrop on your HR person's replies & yell "That's not what the P60 shows" or whatever seems needful​

    That's half the battle the company's I work for is leased to a national chain based in the channel islands and payroll is only accessible by email I do have a phone number but they never pick up., my HR just submits my hours which are all correct, she is just as frustrated over the whole thing as l am. The woman deserves​ a medal she feels so bad about it has offered to personally lend me money until this is sorted, not that I ever would.
    Debit to Credit (stage 1) 3652.34 completed 15/10/16
    Debit to Credit (stage 2) 6299.09 completed 25/06/17
    RF /4150
    FD / 6200
    • Dazed and confused
    • By Dazed and confused 9th Jun 17, 9:51 PM
    • 1,394 Posts
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    Dazed and confused
    You haven't really made it 100% clear if it was the P45 details which your employer has included in this tax years figures but assuming this is what's happened why isn't your employer simply removing this information so when they calculate your next wages/payslip it will be based solely on this tax years earnings?

    I'm at a loss as to why you think HMRC need to be involved in this?
    Last edited by Dazed and confused; 09-06-2017 at 10:00 PM.
    • tori.k
    • By tori.k 9th Jun 17, 11:16 PM
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    • 6,013 Thanks
    tori.k
    Because up to today. I didn't know that is what's happened, HMRC told me to get payroll to call them because that's not the only issue going on, so need payroll to talk them through what's happened so they can issue me a refund notice. I'm no longer sure what's​ going on, I'm not an accountant and need for them to start talking to each other and not me as I'm just relaying the conflicting information from both parties. And nothing is getting sorted.
    Debit to Credit (stage 1) 3652.34 completed 15/10/16
    Debit to Credit (stage 2) 6299.09 completed 25/06/17
    RF /4150
    FD / 6200
    • Dazed and confused
    • By Dazed and confused 10th Jun 17, 2:25 PM
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    • 571 Thanks
    Dazed and confused
    Who do you think is going to issue a "refund notice" and do you actually know what that is?

    There doesn't seem to be anything for HMRC to do and they certainly have nothing to send to your employer. From your previous posts it looks like you're likely to be on the correct tax code it's just that your employer needs to remove the pay and tax details from last years P45 from their payroll system so your tax is correct when they next calculate your wages (end of June pay?).
    • tori.k
    • By tori.k 10th Jun 17, 11:27 PM
    • 2,699 Posts
    • 6,013 Thanks
    tori.k
    I haven't a clue, who issues refund notices, my problem was that work told me it was a HMRC issue and HMRC told me it was a payroll issue, thanks to Adolphin 10 and cr1mson part of the issue became clear into how the problem had arose,and was confirmed by the HMRC manager in now in contact with.
    If you have a question about a plants or gardening people speak to me, if you have a question about tax issues you talk to a taxman, when your not sure how to sort a problem it's a safe bet that someone on here knows where to direct your queries.
    Debit to Credit (stage 1) 3652.34 completed 15/10/16
    Debit to Credit (stage 2) 6299.09 completed 25/06/17
    RF /4150
    FD / 6200
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