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  • FIRST POST
    • geordiemick
    • By geordiemick 6th Jun 17, 5:57 PM
    • 19Posts
    • 1Thanks
    geordiemick
    Home Insurance
    • #1
    • 6th Jun 17, 5:57 PM
    Home Insurance 6th Jun 17 at 5:57 PM
    After years of staying with the same companies, I ran Moneysupermarket and the prices of combined buildings and contents are like a fifth of what I've been paying.
    So now its a matter of choosing one. I wont go for the cheapest, but a reliable company. I've made no claims for years.
    I went to public library today to see the on-line Which reports, but system was down; there was a small section in a recent Which magazine. Cheapest Moneysupermarket quote was Privilege. Now, Which seemed to rate them well, but an on-line check of reviews of Privilege was not encouraging.
    I'll have to wait to see the full on-line Which reports.
    Others that were a good price that Which rated were Halifax, LV, Tesco, Saga , LLoyds Bank.
    Any comments welcome.
    My buildings cover runs out end of June and contents at end of July which is a complication.
Page 1
    • ACG
    • By ACG 6th Jun 17, 10:43 PM
    • 15,231 Posts
    • 7,700 Thanks
    ACG
    • #2
    • 6th Jun 17, 10:43 PM
    • #2
    • 6th Jun 17, 10:43 PM
    I could be wrong, but I think Which are grading them on the quality of their product, where as online reviews are grading them on the quality of their customer services.

    I always suggest people take this with a pinch of salt, but its a useful guide if nothing else - https://defaqto.com/star-ratings/home-insurance

    Many people get caught in the trap of cheap and cheerful/cheap and nasty rather than payiing for a quality product. Also many insurers have different quality of products, so you may see abrand name and think they are good but actually it is a stripped down version in order to get the premium down. On that link you will see the insurer in bold and then the rpoduct under it.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • csgohan4
    • By csgohan4 7th Jun 17, 7:37 AM
    • 3,639 Posts
    • 2,271 Thanks
    csgohan4
    • #3
    • 7th Jun 17, 7:37 AM
    • #3
    • 7th Jun 17, 7:37 AM
    One of the most expensive but good quality, as in their exclusion criteria is very very short is Hiscox. But they are x3 times more expensive than what we are paying at the moment
    "It is prudent when shopping for something important, not to limit yourself to Pound land"
    • geordiemick
    • By geordiemick 7th Jun 17, 9:40 AM
    • 19 Posts
    • 1 Thanks
    geordiemick
    • #4
    • 7th Jun 17, 9:40 AM
    • #4
    • 7th Jun 17, 9:40 AM
    "I could be wrong, but I think Which are grading them on the quality of their product, where as online reviews are grading them on the quality of their customer services.

    I always suggest people take this with a pinch of salt, but its a useful guide if nothing else -defaqto.com/star-ratings/home-insurance

    Many people get caught in the trap of cheap and cheerful/cheap and nasty rather than payiing for a quality product. Also many insurers have different quality of products, so you may see abrand name and think they are good but actually it is a stripped down version in order to get the premium down. On that link you will see the insurer in bold and then the rpoduct under it."


    Thanks for that..
    Thoughts:
    1) Customer service surely is a big part of the cover
    2) defaqto star-ratings/home-insurance ...rates Privilege (as an example, that was cheapest , at the top of my Moneysupermarket search) highly, but what about this ?? uk.trustpilot creview privilege
    3) I'll ring Halifax (who my buildings cover is with now), and ask if the on-line cover is the same.

    4) What's the point of comparison sites if their recommendations aren't good quality?
    • geordiemick
    • By geordiemick 7th Jun 17, 9:41 AM
    • 19 Posts
    • 1 Thanks
    geordiemick
    • #5
    • 7th Jun 17, 9:41 AM
    • #5
    • 7th Jun 17, 9:41 AM
    I rang the Halifax online . It all seems fine, no different from my letter of renewal only much cheaper.
    I just need to see what Which say.
    • guitarman001
    • By guitarman001 8th Jun 17, 10:07 AM
    • 1,024 Posts
    • 533 Thanks
    guitarman001
    • #6
    • 8th Jun 17, 10:07 AM
    • #6
    • 8th Jun 17, 10:07 AM
    So many providers - I have no idea who to go with.
    My pension is with Aviva.
    Life insurance with Legal and General.
    Car insurance with Direct Line.
    Bank account with Santander.

    Home insurance = ????

    Also... I'm buying a new build. I'm not sure if I need to get home emergency cover (boiler, heating, plumbing, electrics cover) or if that's included in Barratt 2-year warranty.
    -> I think you're perhaps best getting a separate British Gas Home Emergency cover package instead of tacking it on with a home insurance product?
    • geordiemick
    • By geordiemick 8th Jun 17, 11:30 AM
    • 19 Posts
    • 1 Thanks
    geordiemick
    • #7
    • 8th Jun 17, 11:30 AM
    • #7
    • 8th Jun 17, 11:30 AM
    do a moneysupermarket run.
    defaqto star-ratings/home-insurance seem good for ratings
    • guitarman001
    • By guitarman001 9th Jun 17, 8:23 AM
    • 1,024 Posts
    • 533 Thanks
    guitarman001
    • #8
    • 9th Jun 17, 8:23 AM
    • #8
    • 9th Jun 17, 8:23 AM
    I've checked through this forum but there seems to be no clear winner.
    Too many companies get top ratings but then have poor online reviews.

    TBH I'm thinking about sticking with Direct Line - for no real reason, either.
    • geordiemick
    • By geordiemick 9th Jun 17, 8:53 AM
    • 19 Posts
    • 1 Thanks
    geordiemick
    • #9
    • 9th Jun 17, 8:53 AM
    • #9
    • 9th Jun 17, 8:53 AM
    I checked Which ; these come out best. It doesnt seem to correlate well with Defaqto???
    top
    ageuk
    barclays
    john lewis
    LV
    m&s
    NFU
    RIAS
    Castle cover
    nationwide
    tesco bank
    saga
    shielas wheels
    axa
    churchill
    then about 15 more below
    • Quentin
    • By Quentin 9th Jun 17, 9:44 AM
    • 32,402 Posts
    • 16,497 Thanks
    Quentin
    Which? uses different criteria to rate insurers than Defaqto
    • ACG
    • By ACG 9th Jun 17, 9:57 AM
    • 15,231 Posts
    • 7,700 Thanks
    ACG
    Price comparison sites pull up results on price. Most people just want the cheapest policy possible either because they do not want to pay much or do not realise the difference and think an insurance policy is an inurance policy/

    Customer service is important, I was not suggesting otherwise. My point was if you buy cheap, there is going to be cut backs somewhere.

    There is a good image that says
    "cheap, good, quick"
    Cheap and good wont be quick,
    good and quick wont be cheap
    and quick and cheap wont be good.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
    • FutureGirl
    • By FutureGirl 9th Jun 17, 5:05 PM
    • 895 Posts
    • 362 Thanks
    FutureGirl
    Privilege is the same company as Direct Line, Churchill + some others.

    So if you think those companies are good quality, then go for Privilege if they're coming out the cheapest.
    • geordiemick
    • By geordiemick 9th Jun 17, 10:52 PM
    • 19 Posts
    • 1 Thanks
    geordiemick
    see directlinegroup.co.uk/our-brands/brands.aspx

    from wikipedia

    Operations[edit]
    The Group owns a number of general insurance brands operating within the United Kingdom, Italy and Germany primarily, including Direct Line, Churchill, Privilege and Green Flag.

    Direct Line is a company that specialises in selling insurance and other financial services, sold directly to consumers by telephone and the internet .It was the first telephone insurer in the United Kingdom, when launched by founder Peter Wood in 1985.[13] In October 2012, it became one of the main operating businesses of Direct Line Group, when that company floated on the London Stock Exchange.[7] The firm is known in the United Kingdom for its distinctive logo, a red telephone on wheels, used extensively in its marketing. It operates in various overseas countries, including Japan (in partnership with Yasuda Life)[14] and Spain (partnership with Bankinter).
    Last edited by geordiemick; 09-06-2017 at 10:55 PM.
    • geordiemick
    • By geordiemick 27th Jun 17, 1:49 PM
    • 19 Posts
    • 1 Thanks
    geordiemick
    Time running out till I must renew but I'm still no wiser.
    I wrote this in my first post " I went to public library today to see the on-line Which reports, but system was down; there was a small section in a recent Which magazine. Cheapest Moneysupermarket quote was Privilege. Now, Which seemed to rate them well, but an on-line check of reviews of Privilege was not encouraging.
    I'll have to wait to see the full on-line Which reports.
    Others that were a good price that Which rated were Halifax, LV, Tesco, Saga , LLoyds Bank."


    But on-line Which did not rate Privilege highly; Halifax was average.
    I was considering Saga; it is pretty good on Which but is slated on Review Centre http://www.reviewcentre.com/reviews84858.html
    Review Centre seem to like Policy expert but I didnt see them on Which . And is Review Centre accurate? http://www.reviewcentre.com/reviews264344.html

    Any comments (other than I must be an obsessive)

    An hour later . have just phoned Policy Expert. Trees- moneysupermarket asks if there are any trees within 5m of your home. Policy Expert say this mean 5m from the property boundary, the garden wall.

    ps 3 hours later, just looked at online Which; Policy Expert is not listed.
    Last edited by geordiemick; 27-06-2017 at 5:06 PM. Reason: added info
    • slinga
    • By slinga 28th Jun 17, 9:41 AM
    • 1,049 Posts
    • 210 Thanks
    slinga
    Had a renewal quote which was £26 higher than last year. Same company.
    Looked at Moneysupermarket and the quote with the same company was £3 higher than last year.
    Other quotes from LV, AXA were £20 lower than last year and nearly £50 lower than this year's quote.
    Called my Home Insurance company and they after some pointless discussion matched last year's quote and included free Legal expenses.

    Insurance is a game whichever company you go with and that's why it's no point me naming my insurance company because whoever I was with would try the same tricks.

    But it catches people out as it has done the OP.
    You just have to check yearly and decide after that.
    It's your money. Except if it's the governments.
    • geordiemick
    • By geordiemick 28th Jun 17, 11:50 AM
    • 19 Posts
    • 1 Thanks
    geordiemick
    I looked more carefully at Policy Expert on review centre, at the one star results. I get the impression that the company is easy to set up insurance, but not so good at settling claims.

    So I'm looking again at the Which report list; Think I'll just go with Barclays or Saga. I'm not looking for the cheapest.
    It does feel like a lottery

    http://www.reviewcentre.com/reviews264344.html?ratingfilter=1#refineYourSearch
    Last edited by geordiemick; 28-06-2017 at 12:03 PM.
    • BJV
    • By BJV 28th Jun 17, 12:02 PM
    • 2,233 Posts
    • 3,352 Thanks
    BJV
    do a moneysupermarket run.
    defaqto star-ratings/home-insurance seem good for ratings
    Originally posted by geordiemick
    I would forget Defaqto. There are nothing more than an advertising agency. They are not even regulated to be able to give an opinion. Shame really as the idea of someone being able to pick a policy based on real benefits is fab. Shame, a real wasted opportunity.

    I would stick to Which? Far more open and far more realistic. Also impartial.

    I work in a form of insurance ish. We have never heard anything but good things about Saga, LV and NFU. Not to say that there are not other good ones but I know I insure my home with one of them.
    Last edited by BJV; 28-06-2017 at 12:05 PM.
    Happiness, Health and Wealth in that order please!
    • geordiemick
    • By geordiemick 28th Jun 17, 12:07 PM
    • 19 Posts
    • 1 Thanks
    geordiemick
    Defaqto seem to be star ratings like for hotels; does it have pool. garage etc.
    I have always looked at Which, but had a thought this morning; how many people nowadays subscribe to which. It cant be that many. So how accurate are they (Ithink their ratings are for quality of claim handling).
    • geordiemick
    • By geordiemick 28th Jun 17, 12:42 PM
    • 19 Posts
    • 1 Thanks
    geordiemick
    I work in a form of insurance ish. We have never heard anything but good things about Saga, LV and NFU. Not to say that there are not other good ones but I know I insure my home with one of them.


    Thanks.

    I didnt include the Which reports that didnt come out well. These included some very well known companies, including ones that were cheapest on moneysupermarket.
    • 77akchris
    • By 77akchris 28th Jun 17, 12:51 PM
    • 2 Posts
    • 2 Thanks
    77akchris
    I find Barclays to be really good and they're a Which? Best Buy
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