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  • FIRST POST
    • Lindsay170281
    • By Lindsay170281 6th Jun 17, 4:10 AM
    • 1Posts
    • 0Thanks
    Lindsay170281
    Lidl Mouldy Bread Rolls!
    • #1
    • 6th Jun 17, 4:10 AM
    Lidl Mouldy Bread Rolls! 6th Jun 17 at 4:10 AM
    On Sunday 4th June I bought a packet of 6 bread rolls, when packaging them up I noticed they were thick with green mould. I called for the Manager who simply offered a refund or an exchange. He also said "Unfortunately we can't quality check all the products we put on the shelf!" So I took a photo along with the receipt. A relative also bought some carrots a week earlier and when opening them when she got home found them to be all slimey so just threw them away. I seriously think this store should be health and safety checked!! Do you also think I will be able to claim any compensation for this?
Page 2
    • montyrebel
    • By montyrebel 7th Jun 17, 8:57 PM
    • 528 Posts
    • 432 Thanks
    montyrebel
    Don't feed the obvious troll !!
    Originally posted by lovinituk


    or if we are going to feed them then it has to be mouldy bread rolls and nothing else
    mortui non mordent
    • wary
    • By wary 7th Jun 17, 9:07 PM
    • 679 Posts
    • 289 Thanks
    wary
    Don't feed the obvious troll !!
    Originally posted by lovinituk
    I'm not sure that everyone heard you! As you rightly say, this is so obviously a troll thread ...
    • borkid
    • By borkid 7th Jun 17, 9:39 PM
    • 1,414 Posts
    • 2,593 Thanks
    borkid
    I have a Silverline (Lidl'sbrand) heated pad, which failed while being used, after about 14 months. It has a 3 year warranty, but as it was over a year old I rang CS instead of traveling to a store and being told to call CS.


    They said that I would have to deal with the manufacturer but they would contact the to call me. They haven't called yet (three weeks on) despite my ringing CS twice and been told that they had prompted the manufacturer about their lack of response.


    I will have to call again (forgot today) and this stress is making my backache, for which I need the pad, worse, so I think I should have a new pad or refund and a fancy garden swing (to relax me) ..possibly with accompanying table and outdoor dining ware...on and a gazebo incase it rains.
    Originally posted by teddysmum

    That's interesting as I have had problems with CS online. I bought some cheese, checked best buy date and it was in September. When I got it home I noticed a little mould. I got a reply from CS asking for pics which I emailed. Then all went quiet. Called CS and was told they had received the pics and had passed the file to quality assurance. Finally after about 7 weeks I went into the shop with all the emails. The manager was most apologetic offered a replacement for the cheese or a refund he also let me choose a bottle of wine ( he did check I drank wine first) as an apology. He then escorted me to my car so there would be no problem as I didn't have a receipt for the goods. He then promised to take the matter up with CS.


    I really couldn't fault the way he handled the situation.
    • Moneyineptitude
    • By Moneyineptitude 7th Jun 17, 11:12 PM
    • 18,761 Posts
    • 8,931 Thanks
    Moneyineptitude
    The manager was most apologetic offered a replacement for the cheese or a refund he also let me choose a bottle of wine ( he did check I drank wine first) as an apology. He then escorted me to my car
    Originally posted by borkid
    You drank a whole bottle? No wonder he escorted you to the car! Did you get arrested for drunk diving on the way home?
    • teddysmum
    • By teddysmum 9th Jun 17, 6:47 PM
    • 7,761 Posts
    • 4,600 Thanks
    teddysmum
    That's interesting as I have had problems with CS online. I bought some cheese, checked best buy date and it was in September. When I got it home I noticed a little mould. I got a reply from CS asking for pics which I emailed. Then all went quiet. Called CS and was told they had received the pics and had passed the file to quality assurance. Finally after about 7 weeks I went into the shop with all the emails. The manager was most apologetic offered a replacement for the cheese or a refund he also let me choose a bottle of wine ( he did check I drank wine first) as an apology. He then escorted me to my car so there would be no problem as I didn't have a receipt for the goods. He then promised to take the matter up with CS.


    I really couldn't fault the way he handled the situation.
    Originally posted by borkid


    I called them again and was told that the manufacturer has dispatched a replacement which should be here in a few days.


    That suits me, as I need the pad, which is well over £20 on Amazon and when I last returned one to a shop (failed within a year) gave me a refund, because pads and cushions were not due in the cycle of offers.
    • The-Truth
    • By The-Truth 13th Jun 17, 5:46 AM
    • 406 Posts
    • 478 Thanks
    The-Truth
    On Sunday 4th June I bought a packet of 6 bread rolls, when packaging them up I noticed they were thick with green mould. I called for the Manager who simply offered a refund or an exchange. He also said "Unfortunately we can't quality check all the products we put on the shelf!" So I took a photo along with the receipt. A relative also bought some carrots a week earlier and when opening them when she got home found them to be all slimey so just threw them away. I seriously think this store should be health and safety checked!! Do you also think I will be able to claim any compensation for this?
    Originally posted by Lindsay170281
    It';s summer it's more humid so things naturally go mouldy more quickly.

    So that now leads me to my complaint. Can I claim compensation from you for wasting my time to point out the obvious to you about what effect the seasons have on bread rolls!

    Basically I'm now after free bread rolls for life from you. (Fresh mind, I don't want no mould!)
    • daytona0
    • By daytona0 13th Jun 17, 7:40 AM
    • 2,228 Posts
    • 2,636 Thanks
    daytona0
    OP, I am a professional claims analyst.

    I have valuated your claim at £1,000,000 but you may need to settle at £800,000.

    If that is ok with you then please PM me and we will start the claim process for you.

    Regards.
    ent.
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