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  • FIRST POST
    • torturerforfun
    • By torturerforfun 4th Jun 17, 7:56 PM
    • 53Posts
    • 25Thanks
    torturerforfun
    Parking Eye - My right to appeal and how to do it
    • #1
    • 4th Jun 17, 7:56 PM
    Parking Eye - My right to appeal and how to do it 4th Jun 17 at 7:56 PM
    Hi, I have been through the newbie help thread, but it just left me dazed and confused, so I'm appealing to you fine forum members for a little one on one help pretty please!

    I got caught by the dreaded parking eye APRN camera at Imperial Retail Park in Bristol. I have just drafted the following email to 'The Range' which is the shop in question that we visited:


    On Saturday 20th May @12:20 I visited your store with my daughter as it was her birthday coming up and she wanted her bedroom redecorated. So, we arrived at your store and spent a very nice afternoon wandering around and filling a trolley almost to the brim with goodies to adorn my daughters room these included paint, wallpaper, cushions, curtains and other bits and pieces. Halfway round we came across the coffee shop so decided to stop and have some lunch before heading around the second half of your large Imperial Park store in Hartcliffe, Bristol. We finally arrived at the tills after an exhausting shop and I paid for her haul, which amounted to a little under £200 this I paid and we left @16:30. We headed home and I have started the redecoration process.

    Fast forward a week or so and imagine my surprise and outrage at the letter I received from parking eye for over staying the allotted time I was supposedly allowed for our shopping trip.

    I am told that as landowners you are able to have this parking charge notice cancelled. I would be very grateful if you could have this actioned forthwith!


    I am hoping this will get the PCN cancelled. I wish to appeal via the parking eye website but i'm unsure what i need to write in the reasons to appeal? I don't have a receipt as I paid cash and had no reason to keep any.

    Could somebody help and guide me on my way
Page 1
    • Coupon-mad
    • By Coupon-mad 4th Jun 17, 7:59 PM
    • 48,217 Posts
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    Coupon-mad
    • #2
    • 4th Jun 17, 7:59 PM
    • #2
    • 4th Jun 17, 7:59 PM
    I wish to appeal via the parking eye website but i'm unsure what i need to write in the reasons to appeal?
    Hi, you should just use the blue writing one you saw in the NEWBIES thread. Please don't copy it here though...please!
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • Redx
    • By Redx 4th Jun 17, 8:00 PM
    • 14,767 Posts
    • 18,573 Thanks
    Redx
    • #3
    • 4th Jun 17, 8:00 PM
    • #3
    • 4th Jun 17, 8:00 PM
    never infer who was driving

    so its

    we were supposedly allowed


    you used the word WE on several occasions so a surprising slip up there

    as for the PE website , you appeal as KEEPER and copy and paste the blue text appeal, its that simple
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • torturerforfun
    • By torturerforfun 4th Jun 17, 8:04 PM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    • #4
    • 4th Jun 17, 8:04 PM
    • #4
    • 4th Jun 17, 8:04 PM
    Thanks peeps thats awesome! Do i need to add my phone number to the parking eye appeal form?
    • pappa golf
    • By pappa golf 4th Jun 17, 8:09 PM
    • 7,161 Posts
    • 7,252 Thanks
    pappa golf
    • #5
    • 4th Jun 17, 8:09 PM
    • #5
    • 4th Jun 17, 8:09 PM
    if you want pestering with unsolicited calls , then add it .
    Have YOU had to walk 500 miles?
    Were you advised to walk 500 more?
    You could be entitled to compensation.
    Call the Pro Claimers NOW.
    • torturerforfun
    • By torturerforfun 4th Jun 17, 8:12 PM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    • #6
    • 4th Jun 17, 8:12 PM
    • #6
    • 4th Jun 17, 8:12 PM
    if you want pestering with unsolicited calls , then add it .
    Originally posted by pappa golf
    Just as i thought so i'll leave that off
    • Coupon-mad
    • By Coupon-mad 4th Jun 17, 8:18 PM
    • 48,217 Posts
    • 61,687 Thanks
    Coupon-mad
    • #7
    • 4th Jun 17, 8:18 PM
    • #7
    • 4th Jun 17, 8:18 PM
    Make sure you only choose 'registered keeper' as the NEWBIES thread coaches you to do.
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • torturerforfun
    • By torturerforfun 4th Jun 17, 10:12 PM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    • #8
    • 4th Jun 17, 10:12 PM
    • #8
    • 4th Jun 17, 10:12 PM
    Make sure you only choose 'registered keeper' as the NEWBIES thread coaches you to do.
    Originally posted by Coupon-mad
    Yeah I made sure I did that thanks!!
    • torturerforfun
    • By torturerforfun 10th Jun 17, 9:36 AM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    • #9
    • 10th Jun 17, 9:36 AM
    The Range Reply
    • #9
    • 10th Jun 17, 9:36 AM
    Just thought I'd post an update, after emailing 'The Range' as this was where I had spent the time, they sent the following reply:


    Thank you for taking the time to contact The Range Customer Services.

    I am sorry to hear that you have received a parking charge notice.

    I am unable to comment on the policies and procedures used by ParkingEye as they are a separate company and have their own operational processes and procedures.

    Their services have been put in place to tackle the issue of the car park being misused by non-patrons of The Range and other retailers on site. We do have signage at all of our stores where ParkingEye operate and also make regular customer announcements over our PA system to try to avoid these situations.

    If you have a receipt for goods purchased on the day, you will need to send this to the address on the back of the ticket where they will be able to assist you
    .
    • Half_way
    • By Half_way 10th Jun 17, 9:57 AM
    • 3,653 Posts
    • 5,178 Thanks
    Half_way
    Is this the place http://www.imperialretailpark.com/ ?
    If so then by complaining to the Range you may be barking up the wrong tree, have you tried the contacts here
    http://www.imperialretailpark.com/visitor-info/#map-contact



    Please post your complaint re parking on here first, so it can be checked do not identify or give any hints as to who you think could have been driving on that day.
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • Redx
    • By Redx 10th Jun 17, 9:58 AM
    • 14,767 Posts
    • 18,573 Thanks
    Redx
    do not send any receipts off to PE

    you should have added proof of patronage (copies of receipts or copies of redacted bank statements) to your initial appeal to PE, as it seems THE RANGE are inferring that this will get it cancelled , so maybe they have the usual "off the books" policy of a minimum spend in store which allows cancellations (I know they have not said this but its common practice)

    there is nothing to stop you sending this by email or whatever means to PE if they have not replied to your initial appeal yet

    and as mentioned above, its more likely that the MA is responsible for PE, not The Range
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • The Deep
    • By The Deep 10th Jun 17, 11:31 AM
    • 6,685 Posts
    • 5,672 Thanks
    The Deep
    Consider writing bad stuff on the Range Facebook page and their website.
    You never know how far you can go until you go too far.
    • Half_way
    • By Half_way 10th Jun 17, 12:01 PM
    • 3,653 Posts
    • 5,178 Thanks
    Half_way
    Consider writing bad stuff on the Range Facebook page and their website.
    Originally posted by The Deep
    wouldn't it be more productive to go to imperial retail parks facebook page instead?
    From the Plain Language Commission:

    "The BPA has surely become one of the most socially dangerous organisations in the UK"
    • torturerforfun
    • By torturerforfun 11th Jun 17, 2:18 PM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    Is this the place http://www.imperialretailpark.com/ ?
    If so then by complaining to the Range you may be barking up the wrong tree, have you tried the contacts here
    http://www.imperialretailpark.com/visitor-info/#map-contact



    Please post your complaint re parking on here first, so it can be checked do not identify or give any hints as to who you think could have been driving on that day.
    Originally posted by Half_way
    Yes thats the place!

    Here is the email I sent:



    To whom it may concern.

    On Saturday 20th May @12:20 I visited your store with my daughter as it was her birthday coming up and she wanted her bedroom redecorated. So, we arrived at your store and spent a very nice afternoon wandering around and filling a trolley almost to the brim with goodies to adorn my daughters room these included paint, wallpaper, cushions, curtains and other bits and pieces. Halfway round we came across the coffee shop so decided to stop and have some lunch before heading around the second half of your large Imperial Park store in Hartcliffe, Bristol. We finally arrived at the tills after an exhausting shop and I paid for her haul, which amounted to a little under £200 this I paid and we left @16:30. We headed home and I have started the redecoration process.

    Fast forward a week or so and imagine my surprise and outrage at the letter I received from parking eye for over staying the allotted time I was supposedly allowed for our shopping trip.

    I am told that as landowners you are able to have this parking charge notice cancelled. I would be very grateful if you could have this actioned forthwith!

    Regards
    • torturerforfun
    • By torturerforfun 11th Jun 17, 2:20 PM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    do not send any receipts off to PE

    you should have added proof of patronage (copies of receipts or copies of redacted bank statements) to your initial appeal to PE, as it seems THE RANGE are inferring that this will get it cancelled , so maybe they have the usual "off the books" policy of a minimum spend in store which allows cancellations (I know they have not said this but its common practice)

    there is nothing to stop you sending this by email or whatever means to PE if they have not replied to your initial appeal yet

    and as mentioned above, its more likely that the MA is responsible for PE, not The Range
    Originally posted by Redx

    I didn't send any proof as i couldn't find the receipts I do have the bank statements though so I will email them over to them as I have had no response as yet apart from the automated email!
    • torturerforfun
    • By torturerforfun 11th Jun 17, 2:29 PM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    I can't find an email address for parking eye to send my proof of purchasing to, can any one help?
    • Coupon-mad
    • By Coupon-mad 11th Jun 17, 4:55 PM
    • 48,217 Posts
    • 61,687 Thanks
    Coupon-mad
    info@parkingeye.co.uk with 'further to appeal re PCN: xxxxxx/xxxxxx' in the subject line.

    ...and mention that you have already appealed and this bank statement is further evidence, after already complaining to the Range, that the charge should now be cancelled. If not, you will escalate the complaint to the site Managing Agents.

    Don't say who was driving, not 'my bank statement' (cover the name and account number and anything else in your transactions you don't want scumbags to see/your balance).
    PRIVATE PCN in England/Wales? DON'T PAY BUT DO NOT IGNORE IT

    Click on the trail, top of this page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    DON'T read old advice to ignore, unless in Scotland/NI.

    • torturerforfun
    • By torturerforfun 17th Jun 17, 3:23 PM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    I have had the following reply from Parking Eye, what should my next coarse of action be please?


    Dear Sir / Madam,
    Thank you for your correspondence in relation to the Parking Charge incurred on 20 May
    2017 at 16:30, at Imperial Retail Park, BS13 7TJ car park.
    We are writing to advise you that your recent appeal has been referred for further
    information.
    You have stated that you were not the driver of the vehicle at the date and time of the
    breach of the terms and conditions of the car park, but you have not indicated who was.
    You have already been notified that under section 9(2)(b) of schedule 4 of the Protection
    of Freedoms Act 2012 that the driver of the motor vehicle is required to pay this parking
    charge in full. As we do not know the driver’s name or current postal address, if you were
    not the driver at the time, you should tell us the full name and the current postal
    address of the driver.
    You are warned that if, after 29 days from the Date of Issue, the parking charge has not
    been paid in full and we do not know both the name and current address of the driver, we
    have the right to recover any unpaid part of the parking charge from you, the registered
    keeper. This warning is given to you under paragraph 9(2)(f) of schedule 4 of the
    Protection of Freedoms Act 2012 and is subject to our complying with the applicable
    conditions under schedule 4 of that Act.
    ParkingEye have placed this charge on hold for 28 days to enable you to provide the
    evidence requested. If this information is not provided within 28 days, the appeal may well
    be rejected and a POPLA code provided.
    Alternatively, payment can be made by telephoning our offices on 0330 555 4444 or by
    visiting www.parkingeye.co.uk or by posting a cheque or postal order to the address
    detailed below.
    If this charge has been paid and you choose to provide further evidence relating to your
    appeal, please forward this to us for consideration.
    • Fruitcake
    • By Fruitcake 17th Jun 17, 4:15 PM
    • 39,719 Posts
    • 79,508 Thanks
    Fruitcake
    They are telling lies as usual. You should NOT tell them the full name and the current postal address of the driver. They have no right to use the word "should."
    Ignore that letter and await your PoPLA code and inevitable rejection.

    You now need to generate a PoPLA appeal using the relevant template appeal points from post 3 of the NEWBIES thread.
    Get photos of the entrance and all signage to include in your "inadequate signage" template point.
    Grace periods will feature significantly in your appeal. There are 2 in the BPA CoP. ANPR cameras do not record parking time, only time on site. Driving around looking for a parking space, or driving thrugh heavy traffic to leave the site is not parking.

    Post your draft here before submitting it.

    Keep up your complaints to the landowner and tell them about the underhand tactics of the scammers.
    Last edited by Fruitcake; 17-06-2017 at 4:22 PM.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • torturerforfun
    • By torturerforfun 17th Jun 17, 4:22 PM
    • 53 Posts
    • 25 Thanks
    torturerforfun
    They are telling lies as usual. You should NOT tell them the full name and the current postal address of the driver. They have no right to use the word "should."
    Ignore that letter and await your PoPLA code and inevitable rejection.

    You now need to generate a PoPLA appeal using the relevant template appeal points from post 3 of the NEWBIES thread.
    Get photos of the entrance and all signage to include in your "inadequate signage" template point.

    Post your draft here before submitting it.

    Keep up your complaints to the landowner and tell them about the underhand tactics of the scammers.
    Originally posted by Fruitcake
    Many thanks Fruitcake, I see you are near my neck of the woods

    Any ideas how I can find out who owns the land?
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