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  • FIRST POST
    • BazPD
    • By BazPD 2nd Jun 17, 2:16 PM
    • 3Posts
    • 0Thanks
    BazPD
    npower exit fees
    • #1
    • 2nd Jun 17, 2:16 PM
    npower exit fees 2nd Jun 17 at 2:16 PM
    Regarding npower’s Terms and Conditions, I think it wholly unreasonable that in order to avoid exit fees I must cancel my tariff within 14 days of 01 April 2017 or within 7 days of receiving my Welcome Letter (dated 04 April 2017), whichever is later, when npower did not start supplying my fuel until 21 April 2017, the date that I discovered the anomalies on my account and raised my complaint. I could not know the standard of npower’s service before the effective date of 21 April 2017 and why I believe the exit fee clause is unfair and unjust.
Page 1
    • molerat
    • By molerat 2nd Jun 17, 2:27 PM
    • 16,466 Posts
    • 10,640 Thanks
    molerat
    • #2
    • 2nd Jun 17, 2:27 PM
    • #2
    • 2nd Jun 17, 2:27 PM
    Standard consumer contract regulations. What are these "anomalies" ?
    www.helpforheroes.org.uk/donations.html
    • Browntoa
    • By Browntoa 2nd Jun 17, 2:39 PM
    • 31,216 Posts
    • 36,913 Thanks
    Browntoa
    • #3
    • 2nd Jun 17, 2:39 PM
    • #3
    • 2nd Jun 17, 2:39 PM
    exit fee does not apply, all suppliers should now allow you to leave up to 49 days ahead of your tariff's end date without incurring a penalty


    https://switch.which.co.uk/energy-advice/guide-to-switching-supplier.html
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • dogshome
    • By dogshome 2nd Jun 17, 2:43 PM
    • 2,816 Posts
    • 1,417 Thanks
    dogshome
    • #4
    • 2nd Jun 17, 2:43 PM
    • #4
    • 2nd Jun 17, 2:43 PM
    The 14 day 'Change your mind period' is a mandatory minimum on many contracts, and the 14 days start the day you say Yes, I want that, which is why your n'power supply only began when it did.

    If you post the problem/s you are having with n'power, some one will help you.

    NOTE
    Browntoa's comment about 49 days only applies to the period at the end of a Fixed Term contract, not the beginning
    Last edited by dogshome; 02-06-2017 at 2:47 PM.
    • BazPD
    • By BazPD 16th Jun 17, 2:08 PM
    • 3 Posts
    • 0 Thanks
    BazPD
    • #5
    • 16th Jun 17, 2:08 PM
    • #5
    • 16th Jun 17, 2:08 PM
    The anomalies refer to inaccurate meter readings listed on my account - not the readings I gave them.
    I have had my npower exit fees waived by npower after escalating my case via Resolver.
    However, moving to e-on is proving hard work too as my website account does not show the electricity reading I gave on 13 June 2017 and was unable to accept my gas reading today!
    Online = ongoing problems which have to be chased up to get rectified. Grrrrrrrrrr!
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