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  • FIRST POST
    • siws1
    • By siws1 2nd Jun 17, 12:55 PM
    • 65Posts
    • 56Thanks
    siws1
    Resolver - Halifax
    • #1
    • 2nd Jun 17, 12:55 PM
    Resolver - Halifax 2nd Jun 17 at 12:55 PM
    Hi after a bit of advice - have used Resolver for PPI claim for Halifax - I submitted it over a month ago and not heard anything - can anyone tell me if this is normal or should I have heard something by now?

    Thanks.
Page 1
    • dunstonh
    • By dunstonh 2nd Jun 17, 2:19 PM
    • 89,924 Posts
    • 56,599 Thanks
    dunstonh
    • #2
    • 2nd Jun 17, 2:19 PM
    • #2
    • 2nd Jun 17, 2:19 PM
    You should get an acknowledgement letter within a few days of Halifax receiving the complaint.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • siws1
    • By siws1 2nd Jun 17, 2:57 PM
    • 65 Posts
    • 56 Thanks
    siws1
    • #3
    • 2nd Jun 17, 2:57 PM
    Resolver - Halifax
    • #3
    • 2nd Jun 17, 2:57 PM
    Many thanks.

    Do you think I need to contact someone or just wait and see a little while longer?
    • dunstonh
    • By dunstonh 2nd Jun 17, 4:00 PM
    • 89,924 Posts
    • 56,599 Thanks
    dunstonh
    • #4
    • 2nd Jun 17, 4:00 PM
    • #4
    • 2nd Jun 17, 4:00 PM
    Contact Halifax. They may not have got it. Resolver is a third party tool and you would not be the first one to find that it never got from the third party to the bank in question.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • wesleyad
    • By wesleyad 13th Jun 17, 5:19 AM
    • 161 Posts
    • 96 Thanks
    wesleyad
    • #5
    • 13th Jun 17, 5:19 AM
    • #5
    • 13th Jun 17, 5:19 AM
    Having same issue, been 8 weeks and no response from halifax. Have just used resolver to send a second email to them to check
    • dunstonh
    • By dunstonh 13th Jun 17, 9:44 AM
    • 89,924 Posts
    • 56,599 Thanks
    dunstonh
    • #6
    • 13th Jun 17, 9:44 AM
    • #6
    • 13th Jun 17, 9:44 AM
    Just use the easier option and complain directly to Halifax. There is no need to use third party tools.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 13th Jun 17, 12:48 PM
    • 18,906 Posts
    • 10,122 Thanks
    Moneyineptitude
    • #7
    • 13th Jun 17, 12:48 PM
    • #7
    • 13th Jun 17, 12:48 PM
    Have just used resolver to send a second email to them to check
    Originally posted by wesleyad
    Eight weeks is far too long to have heard nothing.

    Just complain directly!
    • Guanajuato
    • By Guanajuato 13th Jun 17, 7:23 PM
    • 27 Posts
    • 9 Thanks
    Guanajuato
    • #8
    • 13th Jun 17, 7:23 PM
    • #8
    • 13th Jun 17, 7:23 PM
    I've had the same experience with HSBC. I've got in touch with them directly and there's no record of having received anthing from resolver. Resolvr gives you the structure of a complaint though, and they've asked me to forward on the original resolver complaint directly. Can't ask for more than that.
    • Moneyineptitude
    • By Moneyineptitude 13th Jun 17, 7:48 PM
    • 18,906 Posts
    • 10,122 Thanks
    Moneyineptitude
    • #9
    • 13th Jun 17, 7:48 PM
    • #9
    • 13th Jun 17, 7:48 PM
    Resolvr gives you the structure of a complaint though, and they've asked me to forward on the original resolver complaint directly. Can't ask for more than that.
    Originally posted by Guanajuato
    I think customers can ask for far more than that. The least that should happen is that any complaint should be sent (and received).

    Regardless, since anyone struggling with the "structure" of their complaint can use the myriad of templates available from numerous sources, there really is no need to use a third party "tool" at all.
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