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    • project_c
    • By project_c 1st Jun 17, 6:08 PM
    • 28Posts
    • 10Thanks
    project_c
    Ikea / Wickes customer service - garbage
    • #1
    • 1st Jun 17, 6:08 PM
    Ikea / Wickes customer service - garbage 1st Jun 17 at 6:08 PM
    We ordered an Ikea kitchen nearly 2 months ago, had the pre-install visit, got the quote, told them we are ready to pay, and then... nothing happened. We called Ikea weeks later, they apologised and said they'd fast track our order, and then... nothing happened again. I just called them again, and they said our order has taken so long that it has expired. Then I was told I need to be connected to the store we are buying from (Croydon) to "get to the bottom of this", and surprise surprise, there's nobody there. So now, they've left someone a message who should "hopefully" call us in the next 48 hours. I won't hold my breath.

    And this is after we nearly spent double this amount on a kitchen from Wickes. We put together a basic design with them, paid for the whole thing, and then they couldn't be bothered to finish our design and finalise the order, we called them for about a month to chase and then just gave up and asked for our money back.

    What's going on with these companies?? Is this normal behaviour for them? I'm making a £10K purchase from people who can't be bothered to do any work. I've been trying to buy a kitchen since before christmas, it's a joke.
Page 1
    • Nile
    • By Nile 1st Jun 17, 6:30 PM
    • 14,173 Posts
    • 14,105 Thanks
    Nile
    • #2
    • 1st Jun 17, 6:30 PM
    • #2
    • 1st Jun 17, 6:30 PM
    Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.

    I’ve moved your thread from the ‘In my home’ board to the ‘Praise, Vent & Warnings’ board, where it is better suited.

    Regards

    Nile
    Hi, I'm the Board Guide on the In my home (includes DIY) and the I wanna buy-it or do-it boards which means I'm a volunteer to help the boards run smoothly and I can move and merge posts there. However, do remember that Board Guides don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com. It is not part of my role to deal with reportable posts. Any views are mine and are not the official line of moneysavingexpert.com.

    10 Dec 2007 - Led Zeppelin - I was there. I wear my 50 (gold/red/white) blood donations pin badge with pride. Give blood, save a life.
    • IAmWales
    • By IAmWales 1st Jun 17, 6:35 PM
    • 812 Posts
    • 1,717 Thanks
    IAmWales
    • #3
    • 1st Jun 17, 6:35 PM
    • #3
    • 1st Jun 17, 6:35 PM
    Ikea normally has excellent customer service. Could you pop into the store and speak to someone?
    • ic
    • By ic 1st Jun 17, 10:47 PM
    • 2,473 Posts
    • 1,273 Thanks
    ic
    • #4
    • 1st Jun 17, 10:47 PM
    • #4
    • 1st Jun 17, 10:47 PM
    Here's the phone numbers for Ikea kitchen departments:

    Store External Number
    Aberdeen OCP 0122 4465402
    Belfast 028 90395328
    Birmingham (Wednesbury) 0121 6255104
    Birmingham OCP 0121 7929044
    Bristol 0117 9527036
    Cardiff 0292 0729718
    Coventry 0247 6234012
    Croydon 0208 7815013
    Edinburgh 0131 4406638
    Gateshead (Newcastle) 0191 4932028
    Glasgow 0141 8858947
    Lakeside 0170 8899511
    Leeds 0192 4427633
    Milton Keynes (Bletchley) 0190 8634606
    Manchester 0161 3428404
    Norwich OCP 0160 3960106
    Nottingham 0115 9387616
    Reading 0118 9961013
    Southampton 0238 0205403
    Tottenham (Edmonton) 0208 8877714
    Warrington 0192 5642282
    Wembley 0208 2332236
    Westfield (Stratford City) OCP 0208 8877792

    Speaking from personal experience, only deal with your local store when it comes to anything to do with your kitchen. The call centre don't know their !!!! from their elbow, and will make you wait 40 mins to boot on hold to boot. In store staff actually have a respect of their high value kitchen customers.
    * my posts are made in good faith and only represent my own opinion, experience or understanding of a situation.
    • project_c
    • By project_c 2nd Jun 17, 10:49 AM
    • 28 Posts
    • 10 Thanks
    project_c
    • #5
    • 2nd Jun 17, 10:49 AM
    • #5
    • 2nd Jun 17, 10:49 AM
    Here's the phone numbers for Ikea kitchen departments:

    Store External Number
    Aberdeen OCP 0122 4465402
    Belfast 028 90395328
    Birmingham (Wednesbury) 0121 6255104
    Birmingham OCP 0121 7929044
    Bristol 0117 9527036
    Cardiff 0292 0729718
    Coventry 0247 6234012
    Croydon 0208 7815013
    Edinburgh 0131 4406638
    Gateshead (Newcastle) 0191 4932028
    Glasgow 0141 8858947
    Lakeside 0170 8899511
    Leeds 0192 4427633
    Milton Keynes (Bletchley) 0190 8634606
    Manchester 0161 3428404
    Norwich OCP 0160 3960106
    Nottingham 0115 9387616
    Reading 0118 9961013
    Southampton 0238 0205403
    Tottenham (Edmonton) 0208 8877714
    Warrington 0192 5642282
    Wembley 0208 2332236
    Westfield (Stratford City) OCP 0208 8877792

    Speaking from personal experience, only deal with your local store when it comes to anything to do with your kitchen. The call centre don't know their !!!! from their elbow, and will make you wait 40 mins to boot on hold to boot. In store staff actually have a respect of their high value kitchen customers.
    Originally posted by ic

    Thanks for your help - unfortunately it's getting me nowhere. I called the store, who said I need to speak to the installations department. The installations department do not answer the phone. I then tried to call the store back, and they just hang up. This is the most disastrously awful customer service, it's worse than dealing with a dodgy builder.
    • angryparcel
    • By angryparcel 2nd Jun 17, 11:50 AM
    • 756 Posts
    • 425 Thanks
    angryparcel
    • #6
    • 2nd Jun 17, 11:50 AM
    • #6
    • 2nd Jun 17, 11:50 AM
    Thanks for your help - unfortunately it's getting me nowhere. I called the store, who said I need to speak to the installations department. The installations department do not answer the phone. I then tried to call the store back, and they just hang up. This is the most disastrously awful customer service, it's worse than dealing with a dodgy builder.
    Originally posted by project_c
    as suggested visit the store face to face
    • project_c
    • By project_c 9th Jun 17, 12:19 PM
    • 28 Posts
    • 10 Thanks
    project_c
    • #7
    • 9th Jun 17, 12:19 PM
    • #7
    • 9th Jun 17, 12:19 PM
    as suggested visit the store face to face
    Originally posted by angryparcel
    Makes no difference. The store says they can't do anything, it's the installations department we need. Not only that, but the store employees keep lying to us, and promising to call back, which they NEVER do. The installations department is non-existent, they do not answer phones and cannot be contacted by customer service, store staff, or customers.

    The whole thing is a ridiculous mess, and the most awful and colossal failure of customer service I have ever had the misfortune of dealing with.
    • lincroft1710
    • By lincroft1710 9th Jun 17, 3:53 PM
    • 9,310 Posts
    • 7,243 Thanks
    lincroft1710
    • #8
    • 9th Jun 17, 3:53 PM
    • #8
    • 9th Jun 17, 3:53 PM
    As it is 9 years since I bought my kitchen from Wickes, their customer service may well have changed. There was an error in their design which meant the sink I specified wouldn't fit, which was not discovered until the actual fitting stage.

    Did have to chase them a little bit, but they did supply a more expensive sink (the only one which would fit) free of charge and did not ask for the original sink (unused, so could still be resold) to be returned.
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