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  • FIRST POST
    • shaun196809
    • By shaun196809 30th May 17, 7:47 PM
    • 22Posts
    • 7Thanks
    shaun196809
    Link Financial
    • #1
    • 30th May 17, 7:47 PM
    Link Financial 30th May 17 at 7:47 PM
    Hi there,

    Have an outstanding debt of £4k with Link Financials.

    I requested a copy of my credit agreement on the 24th April and they responded on the 27th April to state that they didn't hold the information but would request from Barclaycard. They stated that this could take up to 30 days to provide.

    Obviously that date has passed and I have not heard anything.

    Advice on next steps?

    Many thanks.
Page 1
    • Twins
    • By Twins 30th May 17, 8:51 PM
    • 265 Posts
    • 1,163 Thanks
    Twins
    • #2
    • 30th May 17, 8:51 PM
    • #2
    • 30th May 17, 8:51 PM
    Hi there,

    Have an outstanding debt of £4k with Link Financials.

    I requested a copy of my credit agreement on the 24th April and they responded on the 27th April to state that they didn't hold the information but would request from Barclaycard. They stated that this could take up to 30 days to provide.

    Obviously that date has passed and I have not heard anything.

    Advice on next steps?

    Many thanks.
    Originally posted by shaun196809
    I also requested CCA from Link and they took quite a while to come back to me. They did eventually respond and they sent the agreement. Send them a follow up chaser letter and let them know you're still waiting. Hopefully they haven't got anything which is why it's taking so long!
    LBM April 2011 Debt £30,800 now in DMP land
    Self Managing my DMP May 2017

    Slowly chipping away at my debts: April 17 £17,388 June 17 £11,268.06
    Debt free date: Jan 2023 Dec 2022. April 2019 I will be free
    £2 Savers club #39
    • Suseka97
    • By Suseka97 30th May 17, 9:14 PM
    • 110 Posts
    • 163 Thanks
    Suseka97
    • #3
    • 30th May 17, 9:14 PM
    • #3
    • 30th May 17, 9:14 PM
    I guess they might be handling a few of these sorts of requests, but worth chasing if only to get their attention
    LBM Apr13: 14 Creditors / £85k+ owed
    Current Status: 6 Creditors / £11,994
    DFD: Aiming for end of 2018
    Self-managed Aug17: CCAs pending
    • sourcrates
    • By sourcrates 30th May 17, 9:23 PM
    • 11,543 Posts
    • 11,129 Thanks
    sourcrates
    • #4
    • 30th May 17, 9:23 PM
    • #4
    • 30th May 17, 9:23 PM
    30 days was a conservative estimate, when a debt purchaser has to go back to an original creditor for paperwork relating to a sec 78/79 request, it can take up to 3 months.

    Give it another month then send a reminder if you've heard nothing.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • shaun196809
    • By shaun196809 16th Jun 17, 9:49 AM
    • 22 Posts
    • 7 Thanks
    shaun196809
    • #5
    • 16th Jun 17, 9:49 AM
    • #5
    • 16th Jun 17, 9:49 AM
    So just had a response from Link Financials stating that "the original creditor has confirmed that they are unable to fulfil the section 77/78 request".

    They go on to say that "although the account is currently unenforceable the outstanding balance remains collectable and it is acceptable for creditors to register and continue the reporting of a default".

    Link also sent me a copy of a letter that barclaycard (original creditor) have sent to my old address when I took the card out.

    Any thoughts on next steps?
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