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  • FIRST POST
    • lloydyyy
    • By lloydyyy 23rd May 17, 1:02 PM
    • 257Posts
    • 44Thanks
    lloydyyy
    BT broadband renewal
    • #1
    • 23rd May 17, 1:02 PM
    BT broadband renewal 23rd May 17 at 1:02 PM
    It's that time of year again. My contract is due up for renewal.

    I'm currently paying £12.50 a month excluding line rental for Unlimited Infinity 1 (up to 52Mb). I was paying £10 a month until April when BT increased their prices. I paid my line rental upfront last year.

    To re-contract for another 12 months, I've been offered the same package for £5.50 per month excluding line rental. TalkTalk had a competing offer for £25 per month including line rental.

    Is it worth paying line rental upfront again? I suppose this would make it difficult for me to move to another ISP should BT increase their prices again. Or could I haggle with BT to further better their offer?
    Last edited by lloydyyy; 23-05-2017 at 1:04 PM. Reason: Minor alterations to first paragraph
Page 1
    • JJ Egan
    • By JJ Egan 23rd May 17, 1:46 PM
    • 9,431 Posts
    • 3,848 Thanks
    JJ Egan
    • #2
    • 23rd May 17, 1:46 PM
    • #2
    • 23rd May 17, 1:46 PM
    If BT do increase prices within your contract then the Ofcom rules allow you to leave without penalty . That includes ALR refund pro rata .See posts on the forum .

    I am paying my BT line rental advanced again next month as a price rise within contract means i leave without penalty but usually BT will negotiate at the point of departure .
    • lloydyyy
    • By lloydyyy 23rd May 17, 1:57 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    • #3
    • 23rd May 17, 1:57 PM
    • #3
    • 23rd May 17, 1:57 PM
    If BT do increase prices within your contract then the Ofcom rules allow you to leave without penalty . That includes ALR refund pro rata .See posts on the forum .

    I am paying my BT line rental advanced again next month as a price rise within contract means i leave without penalty but usually BT will negotiate at the point of departure .
    Originally posted by JJ Egan
    Thanks for replying. Very useful advice and I wasn't aware you are entitled to leave with a pro rata refund of ALR. I renewed my line rental last night but was told on the phone that my new contract would start immediately instead of at the end of my old contract which should expire at the end of June. The adviser mentioned I would receive a refund of the line rental and broadband I paid in advance until next month, but was hoping my new contract would be scheduled to start next month instead.
    • JJ Egan
    • By JJ Egan 23rd May 17, 3:18 PM
    • 9,431 Posts
    • 3,848 Thanks
    JJ Egan
    • #4
    • 23rd May 17, 3:18 PM
    • #4
    • 23rd May 17, 3:18 PM
    ALR you can renew within something like 27 days before current ALR expires .
    http://bt.custhelp.com/app/answers/detail/a_id/35113/~/how-to-renew-your-line-rental-saver
    • phillw
    • By phillw 24th May 17, 11:05 AM
    • 611 Posts
    • 270 Thanks
    phillw
    • #5
    • 24th May 17, 11:05 AM
    • #5
    • 24th May 17, 11:05 AM
    Thanks for replying. Very useful advice and I wasn't aware you are entitled to leave with a pro rata refund of ALR.
    Originally posted by lloydyyy
    It only happens if you leave due to a change in your contract introduced by BT that affects you & you tell BT that this is why you are leaving.

    Paying line rental in advance puts you in a fixed term contract. If they announce an increase in the advance line rental then that doesn't affect you, but increasing the cost of your broadband, asking you for more money for line rental or call setup costs/price per minute/maximum free call lengths/numbers would.
    Last edited by phillw; 24-05-2017 at 11:12 AM.
    • lloydyyy
    • By lloydyyy 24th May 17, 2:32 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    • #6
    • 24th May 17, 2:32 PM
    • #6
    • 24th May 17, 2:32 PM
    It only happens if you leave due to a change in your contract introduced by BT that affects you & you tell BT that this is why you are leaving.

    Paying line rental in advance puts you in a fixed term contract. If they announce an increase in the advance line rental then that doesn't affect you, but increasing the cost of your broadband, asking you for more money for line rental or call setup costs/price per minute/maximum free call lengths/numbers would.
    Originally posted by phillw
    Interesting to know. Thank you!

    Just come off the phone to BT. I spoke to one of the advisers earlier this week who said if I pay my line rental upfront then it would cost £205.08 whereas it would rise to £208.80 today, and the broadband component at £5.50 per month would be added on today if I called back. Unfortunately the deal isn't available anymore and has risen to £7.50 per month. I have 14 days to cancel the line rental saver so I may as well use the time to see if the deal changes again to something cheaper.
    • lloydyyy
    • By lloydyyy 1st Jun 17, 5:57 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    • #7
    • 1st Jun 17, 5:57 PM
    • #7
    • 1st Jun 17, 5:57 PM
    My contract is due to come to an end on 19th June, although a monumental c*ck-up by BT back in March meant I was recontracted without my permission. I was given a reference number for the complaint, and notes were added to my file so I won't be held to the new contract, but the system is going by my contract end date of September 2018, and thus the retention offers are pants.



    I rang BT on 22nd May and was offered Unlimited Infinity 1 at £24.49 per month including line rental or £5.50 per month if I pay line rental upfront. I couldn't take the offer there and then because I had a meeting to attend, but the adviser said if I called back on or before 24th May then the offer would still be there. I was called back on 24th May and the offer had risen to £26.49 per month with line rental or £7.50 per month without line rental. I logged a complaint and that was it.


    Although another adviser said he could honour the £7.50 per month deal and add £24 of credit onto my account to make up for the difference. Alarm bells started ringing because I went through a similar situation last year with BT, and then a few days before the end of my contract I was offered a pretty good deal and decided to stay. The adviser who offered the £7.50 per month deal added notes on my account in case I wanted to call back and go for that deal. I rang back today - and another adviser I spoke to claimed he couldn't see the notes on my account.



    Every adviser I've spoken to has given me contradicting stories: Can't see the notes on my account, or the best they can do is £12.50 per month (which is what I'm paying now), or some deals are only available to certain advisers with long service with the company, or other reasons.



    I've called the retentions department on 0800 800 030 each time. I'm getting fed up. Any advice would be appreciated or perhaps a number of a team I can contact directly to sort out a good deal.
    • lloydyyy
    • By lloydyyy 2nd Jun 17, 10:57 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    • #8
    • 2nd Jun 17, 10:57 PM
    • #8
    • 2nd Jun 17, 10:57 PM
    After making a pain of myself with BT today and bringing up TalkTalk's competing offer, they have agreed to remove the erroneous contract from my account (the one that was mistakenly applied in March this year), and call me back on Monday to discuss an offer. I'm assuming the better offers might be available after the erroneous contract is removed.

    Although I have noticed TopCashback is offering £105 cashback for Plusnet's Unlimited Fibre Extra package. I plan to pay the line rental upfront which is currently £185, which leaves the monthly bill at £12. If I split the cashback over 12 months (which is £8 per month rounded up), that effectively leaves the monthly bill at £4. It's pretty tempting although I'm a bit put off by the traffic prioritisation policy and I'm also keen to see what offer BT comes up with on Monday.

    Advice welcome, especially about Plusnet and their traffic prioritisation policy.
    Last edited by lloydyyy; 04-06-2017 at 1:24 PM. Reason: Spelling
    • mac.d
    • By mac.d 4th Jun 17, 1:20 PM
    • 424 Posts
    • 326 Thanks
    mac.d
    • #9
    • 4th Jun 17, 1:20 PM
    • #9
    • 4th Jun 17, 1:20 PM
    Just be prepared to leave BT if they don't offer you the deal you want. Some people seem to get good offers, others get mucked about. Even £12.50 + ALR is less than half what it'll cost when the price reverts to their 'standard' price in a year....
    • lloydyyy
    • By lloydyyy 4th Jun 17, 1:25 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    I think I might sign up with Plusnet today anyway and see what BT come back with tomorrow. TopCashback is offering £95 (ends tomorrow) for Plusnet's Unlimited Fibre Extra package. I suppose I could sign up for that and then cancel it if BT offers a better deal. I might be wrong, but apparently if an AOT is filed with BT, that seems to prompt a reaction to offer the best deals as a last resort to entice you to stay.

    I was looking at Plusnet's Unlimited Fibre package but I'm not sure if the 1Mb-2Mb upload speeds will suffice for my needs (regular use of Skype, backing up large files to the cloud, etc).
    Last edited by lloydyyy; 04-06-2017 at 1:32 PM. Reason: Grammar
    • Alibr
    • By Alibr 8th Jun 17, 1:59 PM
    • 1 Posts
    • 0 Thanks
    Alibr
    I am getting very frustrated with bt. They are offering new customers 26.99 for unlimited incl line rental. I was away last month when my contract ended and the rate now applied to my account is 40.99. I rang this morning and was told absolute best deal is 38.99. Yet other people here are being offered considerably better price. Is it true that I may get better if I phone again another day and just get another customer rep?
    • lloydyyy
    • By lloydyyy 8th Jun 17, 4:31 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    I am getting very frustrated with bt. They are offering new customers 26.99 for unlimited incl line rental. I was away last month when my contract ended and the rate now applied to my account is 40.99. I rang this morning and was told absolute best deal is 38.99. Yet other people here are being offered considerably better price. Is it true that I may get better if I phone again another day and just get another customer rep?
    Originally posted by Alibr
    I had the same experience last year. I rang a few times and was offered a different deal each time. Then a few days before the end of my contract, I rang in and was offered a pretty good deal to stay.
    • deanos
    • By deanos 8th Jun 17, 6:04 PM
    • 10,706 Posts
    • 5,500 Thanks
    deanos
    I got offered £26.99 for infinity 1 unlimited and line rental is free , that was about 3 months ago, had to agree to a 24 month contract, maybe ask for a longer contract if you are happy with BT
    • hareng
    • By hareng 8th Jun 17, 9:16 PM
    • 324 Posts
    • 98 Thanks
    hareng
    Think I will jump ship as well, currently stung for £54 p/m line rental FTTC 2 and phone whereas new customers in for £45.
    Clincher for me is last year they gave me caller display free, wow shows up on monthly bill paid for till next month. It stopped working, when enquired they honoured for 12 months free as their mistake. Next day I had an email stating it was a 12 month contract, so immediately cancelled.


    Thinking Aquis
    • jlt
    • By jlt 9th Jun 17, 1:57 PM
    • 37 Posts
    • 7 Thanks
    jlt
    Just wanted to add my BT Retention offer. Contract ends 19th June.

    I have just resigned for Unlimited Infinity 1 for £2.50 a month plus line rental for a 24 month contract.

    I plan to pay the line rental in advance so the package cost comes to £19.59 per month.
    • cbrookes
    • By cbrookes 10th Jun 17, 8:09 PM
    • 178 Posts
    • 15 Thanks
    cbrookes
    My BT Infinity 1 Unlimited is almost up (within the month) and I am thinking of leaving but I have 4 SIMs that are contracted until December so this would add £20 to these if I leave. If I recontract with them and they increase the price can I terminate the BB/landline without penalty? Once the SIMs are out of contract I intend going back to EE as they are a million times better (even tho BT own them)
    • lloydyyy
    • By lloydyyy 11th Jun 17, 12:51 AM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    If I recontract with them and they increase the price can I terminate the BB/landline without penalty?
    Originally posted by cbrookes
    If BT does increase prices within your contract then the Ofcom rules allow you to leave without penalty - including a pro rata refund of ALR.

    A member from the BT complaints team called me on Friday evening. He can honour the deal of £26.49 per month (including line rental) or £7.50 per month (excluding line rental), with £42 credit for the difference between his deal and the one I was offered on 22/5 but was no longer available. The line rental upfront is £208.80.

    Or, I can stick with Plusnet. I signed up for their Unlimited Fibre Extra package at £12 per month (excluding line rental) or £31 per month (including line rental). Then there's the TopCashback cashback of £95.95 on top. The line rental upfront is £195. I'm still within the cooling-off period, so I still have a few days to cancel.

    Decisions, decisions...
    • mac.d
    • By mac.d 11th Jun 17, 10:27 AM
    • 424 Posts
    • 326 Thanks
    mac.d
    A good decision to make though. You need to consider how happy you've been with the service from BT, to the unknown of switching to Plusnet, but also the hassle you've had getting a new deal with BT. Will Plusnet be as hard work next year when you look to renew, or is it worth just sticking with BT now that you've got your deal, and just try Plusnet again next year?
    • JJ Egan
    • By JJ Egan 11th Jun 17, 12:16 PM
    • 9,431 Posts
    • 3,848 Thanks
    JJ Egan
    Contract ends or price increase then you are in a position to negotiate .
    Phone the ISP and tell them you are considering leaving within 30 days .
    They will make you an offer and if its not good enough you say no i will think on my options .At this point you have not actually cancelled . Now wait a week or two for a better offer .
    • lloydyyy
    • By lloydyyy 11th Jun 17, 5:19 PM
    • 257 Posts
    • 44 Thanks
    lloydyyy
    Just did a bit of math to work out the deals:

    BT with line rental:
    £26.49 x 12 = £317.88
    £317.88 - £42 = £275.88

    BT without line rental:
    £7.50 x 12 = £90
    £90 - £42 = £48

    Plusnet with line rental:
    £31 x 12 = £372
    £372 - £95 = £277

    Plusnet without line rental:
    £12 x 12 = £144
    £144 - £95 = £49


    Although the line rental upfront with BT (£208) is £23 more expensive than Plusnet (£185).
    Last edited by lloydyyy; 11-06-2017 at 5:27 PM.
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