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  • FIRST POST
    • Cyberken
    • By Cyberken 19th May 17, 9:22 PM
    • 1Posts
    • 0Thanks
    Cyberken
    Elephone, P9000, Focalandroid - AVOID
    • #1
    • 19th May 17, 9:22 PM
    Elephone, P9000, Focalandroid - AVOID 19th May 17 at 9:22 PM
    Based on P9000... from focalandroid..

    SIM holder so unreliable the phone is not fit for purpose.
    SDCard in same slot same unreliable problem.
    Tried among for a refund after about 4 days.
    Stuck with it unfortunately :-(
    9 months in screen started to come off.
    Other issues aside...
    Returned to to company under warranty.
    2 months of chasing they admitted possession.
    Then attempted to extort another $50 to repair it.
    Total. Over 60 emails to the company, many not answered, had to resort to translation software to enhance chance of reply.
    They avoided honoring warranty.
    They still have my phone and have taken my money.
    I have had to resort to contacting Chinese government agencies including the SAIC, the Chinese Embassy in the UK, the Chinese Overseas Association and indeed any other agency that might be able to represent and protect my consumer rights.

    As yet still unresolved...
    Avoid this company and buy from someone else.
Page 1
    • d123
    • By d123 19th May 17, 9:55 PM
    • 6,162 Posts
    • 3,997 Thanks
    d123
    • #2
    • 19th May 17, 9:55 PM
    • #2
    • 19th May 17, 9:55 PM
    Based on P9000... from focalandroid..

    SIM holder so unreliable the phone is not fit for purpose.
    SDCard in same slot same unreliable problem.
    Tried among for a refund after about 4 days.
    Stuck with it unfortunately :-(
    9 months in screen started to come off.
    Other issues aside...
    Returned to to company under warranty.
    2 months of chasing they admitted possession.
    Then attempted to extort another $50 to repair it.
    Total. Over 60 emails to the company, many not answered, had to resort to translation software to enhance chance of reply.
    They avoided honoring warranty.
    They still have my phone and have taken my money.
    I have had to resort to contacting Chinese government agencies including the SAIC, the Chinese Embassy in the UK, the Chinese Overseas Association and indeed any other agency that might be able to represent and protect my consumer rights.

    As yet still unresolved...
    Avoid this company and buy from someone else.
    Originally posted by Cyberken
    As I've said before, buying unknown brands from China is just like gambling.

    You don't get your money back when your horse falls...
    Dave
    ====
    • Vanished
    • By Vanished 21st May 17, 4:38 PM
    • 17 Posts
    • 270 Thanks
    Vanished
    • #3
    • 21st May 17, 4:38 PM
    • #3
    • 21st May 17, 4:38 PM
    Sorry for your loss.

    How much did it cost to buy? I''m too much of a novice to buy from abroad but they seem quite popular on some sites.
    • JJ Egan
    • By JJ Egan 21st May 17, 4:43 PM
    • 9,273 Posts
    • 3,765 Thanks
    JJ Egan
    • #4
    • 21st May 17, 4:43 PM
    • #4
    • 21st May 17, 4:43 PM
    I wonder just what Chinese consumer rights are ??
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