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  • FIRST POST
    • amohd14
    • By amohd14 19th May 17, 6:16 PM
    • 3Posts
    • 1Thanks
    amohd14
    Estate Agent won't return my money
    • #1
    • 19th May 17, 6:16 PM
    Estate Agent won't return my money 19th May 17 at 6:16 PM
    Hi everyone,

    The estate agent declined my application after I paid the application fees and the deposit. Because they declined my application I expected them to pay me back. They promised me to do that. But it's now more than two months and they still playing around saying it's the accountant or come back after 5 working days. It doesn't matter how hard I tried with them they still don't care.

    So what should I do with them? Should I go to the police?
Page 1
    • kingstreet
    • By kingstreet 19th May 17, 7:29 PM
    • 31,304 Posts
    • 16,715 Thanks
    kingstreet
    • #2
    • 19th May 17, 7:29 PM
    • #2
    • 19th May 17, 7:29 PM
    Did you sign a contract?

    If so, what did it say?

    Marginal as it may be, it's a 'letting agent' not an 'estate agent' and your consumer protection is different as a result.
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
    • amohd14
    • By amohd14 19th May 17, 7:40 PM
    • 3 Posts
    • 1 Thanks
    amohd14
    • #3
    • 19th May 17, 7:40 PM
    • #3
    • 19th May 17, 7:40 PM
    Thanks for your reply. Yes it is a letting agent. I did not sign the contract because they said that the landlord changed his mind and declined my application. But the agency did promise to pay me back the money. But it's getting ridiculously long.
    • Guest101
    • By Guest101 19th May 17, 8:01 PM
    • 13,452 Posts
    • 13,010 Thanks
    Guest101
    • #4
    • 19th May 17, 8:01 PM
    • #4
    • 19th May 17, 8:01 PM
    So use MCOL
    • G_M
    • By G_M 20th May 17, 12:06 AM
    • 39,208 Posts
    • 44,556 Thanks
    G_M
    • #5
    • 20th May 17, 12:06 AM
    • #5
    • 20th May 17, 12:06 AM
    Since 1st October 2014, the Enterprise and Regulatory Reform Act 2013 S83 requires letting agents in England to sign up to one of 3 schemes:

    * The Property Ombudsman
    * Ombudsman Services Property
    * Property Redress Scheme
    • sheff6107
    • By sheff6107 20th May 17, 12:28 AM
    • 312 Posts
    • 207 Thanks
    sheff6107
    • #6
    • 20th May 17, 12:28 AM
    • #6
    • 20th May 17, 12:28 AM
    Letter Before Action. 7 days to refund or you will issue a county court claim.
    • parking_question_chap
    • By parking_question_chap 20th May 17, 7:15 AM
    • 1,059 Posts
    • 707 Thanks
    parking_question_chap
    • #7
    • 20th May 17, 7:15 AM
    • #7
    • 20th May 17, 7:15 AM
    Letting agents often try to get away with this.

    I would go into their office shortly before closing and refuse to leave (Make sure the manager is there).

    They might not be able to transfer the money there and then, eg if the finance team is in a different office, but if you do it a few times they will soon get fed up and pay you back. Or they may have to call the police and ask you to leave, whose presense should scare them into returning your fees.

    Assuming of course we have the full story.

    Which agent? name and shame.
    Last edited by parking_question_chap; 20-05-2017 at 7:18 AM.
    • amohd14
    • By amohd14 20th May 17, 6:53 PM
    • 3 Posts
    • 1 Thanks
    amohd14
    • #8
    • 20th May 17, 6:53 PM
    • #8
    • 20th May 17, 6:53 PM
    Thanks guys for your replies. The agent's name is ABACUS ESTATES. Their address is Office303 West End Lane, West Hampstead, London NW6 1RD.
    Last edited by amohd14; 20-05-2017 at 6:59 PM.
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