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    • Dchs1
    • By Dchs1 19th May 17, 5:44 PM
    • 12Posts
    • 4Thanks
    Virgin Media Contract
    • #1
    • 19th May 17, 5:44 PM
    Virgin Media Contract 19th May 17 at 5:44 PM
    Hi all

    Hope I am in the right place.
    Last sept I reduced my package down to broadband only 50mb 25.
    My bill has just gone up to 33, so I gave virgin a ring to see if they could help, they could only offer 100mb for 32.50. I explained I don't really need that much and could I have my 26 deal extended, no I can't, I can keep 50mb but it will cost 33
    I also explained that I only receive a maximum of 35mb, the offered to send out a new router.
    I don't really need 100mb so I asked to be disconnected and was told that when I reduced my services I was put into a new contract 18month and it's 240 to leave.

    I Was shocked to hear this as I had only requested a reduction in service. I was told that they had sent me a new contract by email. To be really honest I didn't look as I wasn't expecting a new contract and I get a lot of sales type emails from virgin. Am I snookered until my contract is up.
    I have been with Virgin Media for 10 years 😢
    I'm feeling a bit foolish 😕

    I'm guessing I probably can't do much till next Apr but thought it was worth asking as someone might have had better luck than me.
Page 1
    • mije1983
    • By mije1983 19th May 17, 5:57 PM
    • 2,406 Posts
    • 18,174 Thanks
    • #2
    • 19th May 17, 5:57 PM
    • #2
    • 19th May 17, 5:57 PM
    Why has your bill gone up? Is it a Virgin price rise or just the end of a set discount? If the former then you could have a get out clause, if the latter then yes you are probably stuck.

    Have you had a look for the email from Virgin to see what it says?

    • Dchs1
    • By Dchs1 19th May 17, 6:33 PM
    • 12 Posts
    • 4 Thanks
    • #3
    • 19th May 17, 6:33 PM
    • #3
    • 19th May 17, 6:33 PM
    Hi mije1983

    It is the latter sadly. However I have read the email saying about the changes to my account and it's doesn't mention 18month, there is also another email saying please sign new contract, which I clearly haven't done. I clicked the link and it says

    Envelope Unavailable
    The envelope you are attempting to access has been voided by Virgin Media at Feb 2, 2017 | 00:20 GMT

    For more information, please contact the sender:
    Virgin Media

    I'm normally really good with contracts, and I really didn't understand this was what was happening 😕
    • JJ Egan
    • By JJ Egan 19th May 17, 7:00 PM
    • 9,281 Posts
    • 3,770 Thanks
    JJ Egan
    • #4
    • 19th May 17, 7:00 PM
    • #4
    • 19th May 17, 7:00 PM
    A change of service package does normally start a new contract .
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