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  • FIRST POST
    • dunsford123
    • By dunsford123 19th May 17, 5:13 PM
    • 2Posts
    • 0Thanks
    dunsford123
    Amazon Customer Service - a circle of frustration
    • #1
    • 19th May 17, 5:13 PM
    Amazon Customer Service - a circle of frustration 19th May 17 at 5:13 PM
    Has anyone else ever managed to get any sense out of Amazon Customer service or can advise on how to escalate an issue ?
    About 2 weeks ago, my password suddenly stopped working (I definitely used the correct one). These things happen I thought, so changed it -still no joy as password was "incorrect"
    Contacted customer service on the phone - all very sorry but nothing they could do, however would pass to an "Account Specialist" who would make contact within 48 hours. Waited 3 days and heard nothing so called again - got the same message - someone would be in touch. Deafening silence
    Decided to contact "Amazon Help" (clearly an oxymoron) via Twitter - they were desperately sorry also and would pass the info to an "Account Specialist" who would make contact in 24 hours. I am now into the 5th day and every day I have contacted them to be fobbed off with "my details have been passed on"
    At a complete loss on how to proceed. I'm an Amazon Prime customer, so can't even access my account to cancel it - I'm being charged for a service I'm unable to access and Amazon are completely and utterly useless. Their sympathy and fake apologies are now infuriating
    How can I escalate ?
    All ideas gratefully received
    Thanks
Page 1
    • teddysmum
    • By teddysmum 19th May 17, 5:24 PM
    • 7,879 Posts
    • 4,697 Thanks
    teddysmum
    • #2
    • 19th May 17, 5:24 PM
    • #2
    • 19th May 17, 5:24 PM
    Try another browser. Since a recent update, I can't get into my online account with one bank, if I use Explorer, but it's fine with Firefox.
    • JJ Egan
    • By JJ Egan 19th May 17, 6:30 PM
    • 9,441 Posts
    • 3,858 Thanks
    JJ Egan
    • #3
    • 19th May 17, 6:30 PM
    • #3
    • 19th May 17, 6:30 PM
    As above or try clearing your cookies/ browsing history can work .
    • Lorian
    • By Lorian 19th May 17, 6:46 PM
    • 4,004 Posts
    • 2,170 Thanks
    Lorian
    • #4
    • 19th May 17, 6:46 PM
    • #4
    • 19th May 17, 6:46 PM
    That account specialist will probably have cancelled any "unusual" orders on you account, probably reset/removed your payment methods and sent you an email so you can change your password. I suspected it's actually an automated process, but who knows.

    Ask them to do it again, same thing will happen again.

    Have you checked your spam folder to see if the emails are going in there?

    have you checked your email address at:

    https://haveibeenpwned.com/

    To see if it's a known data leak of your email address and password that has caused this?
    • MONEYTREE
    • By MONEYTREE 21st May 17, 11:20 PM
    • 125 Posts
    • 58 Thanks
    MONEYTREE
    • #5
    • 21st May 17, 11:20 PM
    • #5
    • 21st May 17, 11:20 PM
    Amazon is the most infuriating company I have ever dealt with. You have my sympathy!

    I sell books on Amazon's Sell Yours Here and once, a book order came in on a Friday, and we were away from home till Monday night. We posted it out on the Tuesday. For this, we were banned from selling for a month, for failing to meet the deadline of sending out books. Shocking!

    Another time, a Kindle book I was selling disappeared off my product page so I rang them to ask why. I explained clearly what had happened:

    Me: "I am a publisher. A Kindle book I sell has disappeared off my product page."
    Amazon Indian call centre worker: "Your Kindle device is not working, ma'am? Have you tried rebooting it?"
    Me: "No, you don't understand: I am a publisher, and a Kindle book I sell has disappeared off my product page."
    Amazon worker: "Yes, I understand that your Kindle device is not working, ma'am? Have you tried rebooting it?"
    Me: "No, you don't understand: please listen carefully I am a publisher, and a Kindle book I sell has disappeared off my product page."
    Amazon worker: "Have you tried rebooting your Kindle device?"
    Me: "I do not have a Kindle device. I sell books on Amazon. I am a seller, not a reader."
    Amazon worker: "Yes, I understand that your Kindle device is not working, ma'am? Have you tried rebooting it?"

    I hung up.
    Last edited by MONEYTREE; 22-05-2017 at 12:20 PM.
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