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  • FIRST POST
    • spookym
    • By spookym 18th May 17, 4:58 PM
    • 5Posts
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    spookym
    BT broadband 'Scam'
    • #1
    • 18th May 17, 4:58 PM
    BT broadband 'Scam' 18th May 17 at 4:58 PM
    Tried to take advantage of the latest MSE BT infinity offer today. Everything clicked through ok until I checked my phone number, then the package changed. After online chat it appears that it is because infinity is not available at my address. This is despite having had BT infinity before and currently getting fibre broadband from plusnet.
    The issue is that because we are a long distance from the cabinet, we have never been able to get full infinity speeds, with max being around 10mb (although this is way better than the non infinity speeds we would get). So now BT wont allow me to take on Infinity but instead offer "Faster Unlimited Broadband" which is 10Mb-15Mb. The problem is that there is no offer on this (and have never seen one before) so it would cost £10 per month MORE than infinity, for a lower service! Complained online, complained on the phone and they are not interested. Any other suggestions other than the ombudsman?? Seems like a real scam to stop people being able to take up Infinity offers
Page 1
    • kwikbreaks
    • By kwikbreaks 18th May 17, 5:20 PM
    • 8,722 Posts
    • 4,359 Thanks
    kwikbreaks
    • #2
    • 18th May 17, 5:20 PM
    • #2
    • 18th May 17, 5:20 PM
    BT won't sell the branded Infinity product unless your line can deliver at least 15Mbps. Nobody can force a company to sell something they don't want to so I think you are pretty much scuppered on that. If you check around other ISPs will probably sell their own FTTC products cheaper than BT's option.

    It's probable that longer lines will have more faults and that is why they won't discount their "faster broadband" offering.
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 18th May 17, 7:32 PM
    • 4,939 Posts
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    poppasmurf_bewdley
    • #3
    • 18th May 17, 7:32 PM
    • #3
    • 18th May 17, 7:32 PM
    It could also be that BT don't have any Infinity capacity in your area. Just because you had it previously doesn't mean they haven't sold on the capacity to someone else.
    There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O.S. Nock
    • mije1983
    • By mije1983 18th May 17, 7:38 PM
    • 2,468 Posts
    • 18,244 Thanks
    mije1983
    • #4
    • 18th May 17, 7:38 PM
    • #4
    • 18th May 17, 7:38 PM
    I'm longing for a day when a thread with 'scam' in the title is an actual scam, and not just 'I haven't got what I want'.

    • spookym
    • By spookym 19th May 17, 8:52 AM
    • 5 Posts
    • 1 Thanks
    spookym
    • #5
    • 19th May 17, 8:52 AM
    • #5
    • 19th May 17, 8:52 AM
    I'm longing for a day when a thread with 'scam' in the title is an actual scam, and not just 'I haven't got what I want'.
    Originally posted by mije1983
    Well to me, a company that charges significantly more for an inferior product, by changing who is 'allowed' to purchase that product, thereby restricting the market is a 'scam'
    • spookym
    • By spookym 19th May 17, 8:54 AM
    • 5 Posts
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    spookym
    • #6
    • 19th May 17, 8:54 AM
    • #6
    • 19th May 17, 8:54 AM
    It could also be that BT don't have any Infinity capacity in your area. Just because you had it previously doesn't mean they haven't sold on the capacity to someone else.
    Originally posted by poppasmurf_bewdley
    Thanks but dont see how this can be the case as I currently have what was previously called 'infinity' (but now seems to be called 'faster unlimited broadband'), but provided by plusnet so whatever infrastructure is required is still allocated to me.
    • JJ Egan
    • By JJ Egan 19th May 17, 9:16 AM
    • 9,357 Posts
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    JJ Egan
    • #7
    • 19th May 17, 9:16 AM
    • #7
    • 19th May 17, 9:16 AM
    Check what you can get with other ISPs .
    As i understand from a recent engineer chat BT are no longer offering fibre to marginal premises due to on line errors /faults .
    • Colin_Maybe
    • By Colin_Maybe 19th May 17, 9:21 AM
    • 744 Posts
    • 326 Thanks
    Colin_Maybe
    • #8
    • 19th May 17, 9:21 AM
    • #8
    • 19th May 17, 9:21 AM
    Thanks but dont see how this can be the case as I currently have what was previously called 'infinity' (but now seems to be called 'faster unlimited broadband'), but provided by plusnet so whatever infrastructure is required is still allocated to me.
    Originally posted by spookym
    Plusnet will have their own quota of bandwidth/connections so it's not related to what BT have (or are willing) to offer. The ombudsman will just laugh at you and say 'no'.

    And it's still not a 'scam'.
    • mije1983
    • By mije1983 19th May 17, 1:01 PM
    • 2,468 Posts
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    mije1983
    • #9
    • 19th May 17, 1:01 PM
    • #9
    • 19th May 17, 1:01 PM
    Well to me, a company that charges significantly more for an inferior product, by changing who is 'allowed' to purchase that product, thereby restricting the market is a 'scam'
    Originally posted by spookym
    Any business is the country is 'allowed' to decide who to sell to, and at a price they choose. As long as they are not refusing to sell to you based on your sex/race/religion/disability etc then that is perfectly legal, and as such not a 'scam'.

    As a consumer, you are then 'allowed' to decide whether or not you wish to deal with said company, or go elsewhere.

    A scam would be not telling you that Infinity was unavailable, connecting you up and then saying 'tough, you've still got to pay for a lesser service'.


    In fact, the MSE write up even says

    If you fit the bill, 83% of the UK can get it - you're told if you can when applying.
    So it seems like you are in the other 17%. That is millions of properties across the country so you aren't being singled out.

    As others have said, just look about for other ISPs. They may offer you fibre at a lower speed, or have available capacity in your area. Sky quite often have offers on for new customers, and sometimes through MSE as well. Failing that, call Plusnet and haggle with them. Use the BT offer to see if they will get close to it.
    Last edited by mije1983; 19-05-2017 at 1:04 PM.

    • teddysmum
    • By teddysmum 19th May 17, 4:24 PM
    • 7,761 Posts
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    teddysmum
    They are actually being responsible by refusing to sell a product which will not be up to standard and , if you took it then realised its limitations, you would soon be on forums like this complaining about a what a poor service it was.
    • iniltous
    • By iniltous 19th May 17, 4:34 PM
    • 1,211 Posts
    • 414 Thanks
    iniltous
    They are actually being responsible by refusing to sell a product which will not be up to standard and , if you took it then realised its limitations, you would soon be on forums like this complaining about a what a poor service it was.
    Originally posted by teddysmum
    Well to me, a company that charges significantly more for an inferior product, by changing who is 'allowed' to purchase that product, thereby restricting the market is a 'scam'
    Originally posted by spookym
    Some company's won't sell people their regular broadband if the potential speed is below 2Mb, because lots of customers on poor speed will drag the average speed of their customer base down and these days ISP's have to use the speed the 'average' speed their customers can get in their adverts, , so it could be argued that at least BT didn't just say 'take a hike' as you would detrimentally affect their Infinity 'average', but did offer you an alternative product, even if there isn't any offers on that product..
    You are under no obligation to use BT there are lots of alternative providers, if BT are uncompetitive , use someone else
    Last edited by iniltous; 19-05-2017 at 4:39 PM.
    • spookym
    • By spookym 19th May 17, 4:52 PM
    • 5 Posts
    • 1 Thanks
    spookym
    They are actually being responsible by refusing to sell a product which will not be up to standard and , if you took it then realised its limitations, you would soon be on forums like this complaining about a what a poor service it was.
    Originally posted by teddysmum
    totally disagree with that, as I have had infinity or the plusnet version for 4 years and accepted that the max speed I get is 10mb, whilst paying for a 'potential' higher speed. I am sure it used to be the case that you just got your speed estimate when you took out the contract and you accepted that you should get something near that. I have just taken out with sky and that is exactly what they did. Can't believe that anyone thinks BT are being responsible, my view is that they are just trying to rip off as many people as possible especially those who live in more rural areas who are less likely to meet their infinity cut off speeds.
    • lee111s
    • By lee111s 19th May 17, 4:58 PM
    • 2,699 Posts
    • 1,864 Thanks
    lee111s
    totally disagree with that, as I have had infinity or the plusnet version for 4 years and accepted that the max speed I get is 10mb, whilst paying for a 'potential' higher speed. I am sure it used to be the case that you just got your speed estimate when you took out the contract and you accepted that you should get something near that. I have just taken out with sky and that is exactly what they did. Can't believe that anyone thinks BT are being responsible, my view is that they are just trying to rip off as many people as possible especially those who live in more rural areas who are less likely to meet their infinity cut off speeds.
    Originally posted by spookym

    That's where it differs. Plusnet offer 40/2 regardless of speed.

    BT offer 55/10 providing your line is capable of 15meg or more on the downstream.

    Just because Tesco sell a 5 pack of Tuna, doesn't mean that Asda have to.
    • kwikbreaks
    • By kwikbreaks 20th May 17, 11:51 AM
    • 8,722 Posts
    • 4,359 Thanks
    kwikbreaks
    Well to me, a company that charges significantly more for an inferior product, by changing who is 'allowed' to purchase that product, thereby restricting the market is a 'scam'
    Originally posted by spookym
    You won't convince many or indeed any here that this is a scam. BT have decided to offer the Infinity branded product only on lines supporting a minimum of 15Mbps and that is entirely their perogative. They could, if they wish, refuse to offer any FTTC service on lower quality lines and it may well make better business sense to do just that as longer lines almost always means more joints and the more joints there are in a line the more chance there is of a failure because most problems are caused by the joints. Problems cost them support time and ill will.

    One way of looking at it (but not a very useful one from the customer viewpoint) is that you actually get more for your money with a long line than a short one.
    • JJ Egan
    • By JJ Egan 20th May 17, 11:58 AM
    • 9,357 Posts
    • 3,817 Thanks
    JJ Egan
    Lines can also degrade for many reasons .
    That of course is also a scam as OR go around with a mobile de grader wagon .
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