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    • raisingvoice
    • By raisingvoice 18th May 17, 2:15 PM
    • 1Posts
    • 0Thanks
    Help on challenging extended warranty
    • #1
    • 18th May 17, 2:15 PM
    Help on challenging extended warranty 18th May 17 at 2:15 PM
    Hi all,

    Unfortunately my TV screen has some issues, so raised the claim few weeks back. I was told the part is not available so cannot be repaired and i was offered a new TV. My TV was bought for £1800 in 2012, and have been offered significantly lower TV which is missing features my original TV had. I am asked to take the offer or take a cheque of £950.

    I am not happy with either, I told them I want to make a complaint and they said they are the supreme and all complaints come to them so nothing will happen.

    I asked them to return my old TV and was told they will not do it and that will be treated as a fraud claim (illogical - as they accept they cannot repair)

    It almost like i am cheated and then being bullied. I am sure I can challenge them somewhere and not succumb to them.

    Need some guidance and help.


Page 1
    • tykesi
    • By tykesi 18th May 17, 2:25 PM
    • 1,735 Posts
    • 2,400 Thanks
    • #2
    • 18th May 17, 2:25 PM
    • #2
    • 18th May 17, 2:25 PM
    I fear you won't like the responses you get on here if you want people to help you get a new £1800 tv. You've had five year's use, £950 sounds like a very generous offer to me.
    £2017 in 2017 - £3238.42
    • Moneyineptitude
    • By Moneyineptitude 18th May 17, 2:29 PM
    • 19,309 Posts
    • 9,417 Thanks
    • #3
    • 18th May 17, 2:29 PM
    • #3
    • 18th May 17, 2:29 PM
    "Cheated and bullied"??

    You've had five years use out of the set.

    You can't honestly expect it to now be worth what you paid for it in 2012?
    • lewishardwick
    • By lewishardwick 18th May 17, 2:41 PM
    • 443 Posts
    • 543 Thanks
    • #4
    • 18th May 17, 2:41 PM
    • #4
    • 18th May 17, 2:41 PM
    Look at it another way:
    You buys a £20k car. Have it for 5 years then it's written off in an accident. Insurance offer you £13k as that is it's current value.

    You cant reasonably expect a cheque for £1,800!

    Have you found any alternatives that meet your particular criteria and suggested them to the warranty company?
    • agrinnall
    • By agrinnall 18th May 17, 2:47 PM
    • 18,440 Posts
    • 14,151 Thanks
    • #5
    • 18th May 17, 2:47 PM
    • #5
    • 18th May 17, 2:47 PM
    Take the £950, it's exceedingly unlikely that a 5 year old TV costing £1800 can't be replaced by one with many more features for the lower amount now.
    • unholyangel
    • By unholyangel 18th May 17, 3:44 PM
    • 11,286 Posts
    • 8,503 Thanks
    • #6
    • 18th May 17, 3:44 PM
    • #6
    • 18th May 17, 3:44 PM
    By extended warranty I presume you mean a paid for additional warranty and not the manufacturers warranty.

    You are largely dependent on what is stated in the policy/how it was advertised to you. If what they're offering is in line with the terms of their extended warranty, theres nothing you can really do - whenever you take out any type of insurance its always wise to check under what circumstances the policy will pay out and on what basis.

    £950 will likely buy you a tv of the same spec nowadays so personally, I'd probably take the cash settlement offer.
    Money doesn't solve creates it.
    • DoaM
    • By DoaM 18th May 17, 5:10 PM
    • 3,210 Posts
    • 3,249 Thanks
    • #7
    • 18th May 17, 5:10 PM
    • #7
    • 18th May 17, 5:10 PM
    As per post #6 you need to be clear as to what exactly you are claiming against.

    Is it an extended warranty? If yes then whatever T&Cs apply to it determine what you can get. Unless the warranty specified new-for-old then £950 is an excellent result after 5 years.

    Or are you claiming against your statutory rights under the Sale of Goods Act? If yes then any refund can be reduced to account for usage ... after 5 years then £950 is way more than what a "reasonable person" would expect.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • bris
    • By bris 18th May 17, 11:03 PM
    • 6,837 Posts
    • 5,869 Thanks
    • #8
    • 18th May 17, 11:03 PM
    • #8
    • 18th May 17, 11:03 PM
    For £950 I can guarantee you, you will find a better set than a 5 year old one.

    Don't pick a fight when you are in the wrong, take the money.
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