Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • Fender4
    • By Fender4 17th May 17, 9:32 PM
    • 25Posts
    • 29Thanks
    Phone insurance help
    • #1
    • 17th May 17, 9:32 PM
    Phone insurance help 17th May 17 at 9:32 PM
    Hey All.

    I took out a vodafone contract last year and got a samsing Galaxy S7 Edge 32gig.

    I lost the phone this year and made an insurance claim through Aviva / carphone wearhouse.

    I now want to change insurance company's I've managed to find a deal and they will insure the phone as long as it's less than 18 months old.

    My question is that most insurance company's require proof of purchase when making a claim. My concern is that my proof of purchase will show a different IMEI number than the phone I'm currently using.

    Does anyone know if I need to worry about this or the procedure around it if I did need to make a claim?

    I don't really want to take out insurance if I'm not able to claim when I need to.

    Hope this makes sense
    Thanks in advance.
Page 1
    • Blibble
    • By Blibble 18th May 17, 7:45 PM
    • 382 Posts
    • 600 Thanks
    • #2
    • 18th May 17, 7:45 PM
    • #2
    • 18th May 17, 7:45 PM
    You would need proof of the new IMEI being in your possession; Carphone Warehouse can provide a document confirming the exchange and I'd advise getting this in place now before switching.

    Is the handset provided by CPW brand new? If so, get it in writing (with IMEI confirmation) before taking out the new insurance as a lot of policies won't cover a non-manufacturer refurb.
    • Fender4
    • By Fender4 10th Jun 17, 10:50 PM
    • 25 Posts
    • 29 Thanks
    • #3
    • 10th Jun 17, 10:50 PM
    • #3
    • 10th Jun 17, 10:50 PM
    Took a while but all sorted I have an email from them confirming all of the replacement details and the new insurer has said this is fine.

Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,920Posts Today

7,209Users online

Martin's Twitter