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    • Granville23
    • By Granville23 17th May 17, 4:09 PM
    • 75Posts
    • 7Thanks
    Granville23
    TSB plus account
    • #1
    • 17th May 17, 4:09 PM
    TSB plus account 17th May 17 at 4:09 PM
    I opened an account end of April, then on 3rd of May got an email saying if I use contactless payments on my debit card I would get 5% cash back up to £100 per month till September.
    I got another email yesterday headed OOPS which read,

    Recently we sent you an email saying we’d pay you up to £5 cashback on your first £100 of contactless spending.

    We’re sorry, but we sent you this email by mistake. We hope it didn’t cause too much confusion. Your Classic Plus account hasn’t been affected and we’ve fixed the issue at our end.


    Have they got to honour this, or honour it for at least 1 month, it's like someone offering you a money off voucher and saying it was sent by mistake.
Page 1
    • phillw
    • By phillw 17th May 17, 6:44 PM
    • 674 Posts
    • 340 Thanks
    phillw
    • #2
    • 17th May 17, 6:44 PM
    • #2
    • 17th May 17, 6:44 PM
    Have they got to honour this, or honour it for at least 1 month, it's like someone offering you a money off voucher and saying it was sent by mistake.
    Originally posted by Granville23
    It wasn't part of the offer they made when you signed up, so I'm not sure you could enforce it. If they honoured it for a month then it's only worth £5. So you could raise a complaint and they might offer some money as an apology.

    It looks like they sent out an old email. The current deal is if you use your debit card 20 times then you get £5.
    • Granville23
    • By Granville23 17th May 17, 8:47 PM
    • 75 Posts
    • 7 Thanks
    Granville23
    • #3
    • 17th May 17, 8:47 PM
    Tsb account
    • #3
    • 17th May 17, 8:47 PM
    Hi, thank for your reply. Yes that makes sense that it was an old offer and they have sent me that by mistake, bit annoying though as got geared up for using the card contactless
    • teddysmum
    • By teddysmum 17th May 17, 9:23 PM
    • 8,040 Posts
    • 4,803 Thanks
    teddysmum
    • #4
    • 17th May 17, 9:23 PM
    • #4
    • 17th May 17, 9:23 PM
    It wasn't part of the offer they made when you signed up, so I'm not sure you could enforce it. If they honoured it for a month then it's only worth £5. So you could raise a complaint and they might offer some money as an apology.

    It looks like they sent out an old email. The current deal is if you use your debit card 20 times then you get £5.
    Originally posted by phillw
    Also, £5 for having two direct debits,which is a better offer than the contactless offer,as I'm finding. Very, very often all three cards at once require a PIN, meaning no cashback.
    • takman
    • By takman 18th May 17, 9:11 AM
    • 2,487 Posts
    • 2,077 Thanks
    takman
    • #5
    • 18th May 17, 9:11 AM
    • #5
    • 18th May 17, 9:11 AM
    Also, £5 for having two direct debits,which is a better offer than the contactless offer,as I'm finding. Very, very often all three cards at once require a PIN, meaning no cashback.
    Originally posted by teddysmum
    I always used my phone for the TSB contactless offer and you never have to enter a pin, so cashback every time!.
    • teddysmum
    • By teddysmum 18th May 17, 4:06 PM
    • 8,040 Posts
    • 4,803 Thanks
    teddysmum
    • #6
    • 18th May 17, 4:06 PM
    • #6
    • 18th May 17, 4:06 PM
    I always used my phone for the TSB contactless offer and you never have to enter a pin, so cashback every time!.
    Originally posted by takman


    I only have an old style basic phone
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