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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 17th May 17, 3:53 PM
    • 34Posts
    • 3Thanks
    MSE Andrew
    Add your feedback on energy supplier OneSelect
    • #1
    • 17th May 17, 3:53 PM
    Add your feedback on energy supplier OneSelect 17th May 17 at 3:53 PM
    This is a feedback thread on energy supplier

    OneSelect

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 1
    • SnowMan
    • By SnowMan 19th May 17, 1:04 PM
    • 3,112 Posts
    • 5,780 Thanks
    SnowMan
    • #2
    • 19th May 17, 1:04 PM
    • #2
    • 19th May 17, 1:04 PM
    When you use the Cheap Energy Club and click on 'feedback and info' for the OneSelect 12 month tariff, it shows next to Discounts 'Discount per fuel'.

    This needs to be amended to show what the amount of the discounts actually are. Without this it info it is fairly meaningess to quote the unit rate and standing rates, given the discount seems to be of the order of 10% of the cost of the tariff (at least in my case).

    Working back from the numbers, I deduce there is a £60 discount included in the MSE quoted figures.

    Looking at the OneSelect website and picking the quote option, I deduce this is a £30 per fuel duel fuel discount, so total discount £60 (= 2 x30) for someone with both gas and electricity.

    Although Energy Helpline claim it is a £30pa per fuel loyalty bonus paid monthly.

    Anyway whatever the discount is the discount info on the MSE cheap energy club needs to explicitly state £30 per fuel {insert type of discount e.g. duel fuel/loyalty} discount.
    Last edited by SnowMan; 19-05-2017 at 1:24 PM.
    I came, I saw, I melted
    • sebringmx
    • By sebringmx 31st May 17, 12:28 PM
    • 7 Posts
    • 1 Thanks
    sebringmx
    • #3
    • 31st May 17, 12:28 PM
    Bonus is Exit Fee
    • #3
    • 31st May 17, 12:28 PM
    There is a so called bonus that is a work around for an exit charge. You MUST stay for the FULL 12 months to get it. It is in the T&Cs:

    9.8.1.1 SECURE plan

    (a) The annual cashback will be credited to your

    account after a continual twelve-month supply

    period.

    Customer TCs 29.03.17

    10

    (b) To qualify you must have paid us by Direct Debit

    payment only for the previous twelve months of the

    SECURE plan

    (c) The discount/cashback is limited to domestic

    customers with maximum gas usage of 20,000

    kWh and 10,000 kWh electricity

    (d) This plan cannot be used by commercial or

    business customers

    (e) This plan cannot be used in combination with any

    other offers

    (f) You can only use this plan at one address only

    (g) If you terminate the contract within twelve months,

    you will lose the rights to receive the annual

    cashback

    (h) If there are any outstanding payments due on your

    account at the end of the 12 month period of the

    SECURE plan, the cashback will not paid out

    (i) If you failed to give the opening and closing meter

    reading every quarter, you will lose the rights to

    receive the annual cashback

    (j) If we are of the reasonable opinion that, or we

    detect that, you have (i) been fraudulent in

    providing meter readings or (ii) tampered with a

    meter at the property, in each case (i) and (ii) you

    will lose the rights to receive the annual cashback

    (k) You are required to pay for the SECURE plan two

    months in advance when combined with the

    discount or cashback plan.
    • mk1008
    • By mk1008 20th Jun 17, 10:26 AM
    • 10 Posts
    • 5 Thanks
    mk1008
    • #4
    • 20th Jun 17, 10:26 AM
    • #4
    • 20th Jun 17, 10:26 AM
    At the moment OneSelect office hours is only Monday - Friday 8:30 -17:00.
    So you need to consider this if you want to contact them.
    They are very slow responding email, most of my email didn't get any reply.
    You only can rely on phone to contact them.
    • Huxpig
    • By Huxpig 5th Jul 17, 1:15 PM
    • 2 Posts
    • 0 Thanks
    Huxpig
    • #5
    • 5th Jul 17, 1:15 PM
    One Select
    • #5
    • 5th Jul 17, 1:15 PM
    Bonus is supposedly incorporated in tariff figures.
    Just in the process of switching.
    On-line portal not yet available to enter meter readings etc.
    Will wait and see how things pan out!
    • Mr K
    • By Mr K 6th Jul 17, 9:54 PM
    • 1,089 Posts
    • 641 Thanks
    Mr K
    • #6
    • 6th Jul 17, 9:54 PM
    • #6
    • 6th Jul 17, 9:54 PM
    Bonus is supposedly incorporated in tariff figures.
    Just in the process of switching.
    On-line portal not yet available to enter meter readings etc.
    Will wait and see how things pan out!
    Originally posted by Huxpig
    Their only portal has been 'coming shortly' for a few months now. They need to get their act together soon or I'll be switching again.
    • jim100uk
    • By jim100uk 19th Jul 17, 5:13 PM
    • 8 Posts
    • 9 Thanks
    jim100uk
    • #7
    • 19th Jul 17, 5:13 PM
    Very Prompt Switch
    • #7
    • 19th Jul 17, 5:13 PM
    Signed up with Oneselect on 29th June.

    They wrote after the 2 week cooling off period (11 July) requesting meter readings and by 17th July the switch was complete. Straightforward process and their documentation (all via email) is short and to the point quoting all relevant details.
    No exit fees either if a compelling new offer comes along

    A pain free 5* process

    Next interaction will be when the first bill is produced.
    • ChukkleOdeon
    • By ChukkleOdeon 22nd Aug 17, 8:36 AM
    • 87 Posts
    • 12 Thanks
    ChukkleOdeon
    • #8
    • 22nd Aug 17, 8:36 AM
    • #8
    • 22nd Aug 17, 8:36 AM
    Need to switch soon (by end of Sep) - has anyone got any further feedback or experiences to add for OneSelect? Thanks.
    • willow33
    • By willow33 13th Sep 17, 10:18 AM
    • 7 Posts
    • 0 Thanks
    willow33
    • #9
    • 13th Sep 17, 10:18 AM
    One Select slow
    • #9
    • 13th Sep 17, 10:18 AM
    One Select have come up as my best potential 'switch-to' provider. So used the link to go to their site and the first screen asks for my postcode. Trouble is when I enter it nothing happens. So filled in an online form to tell them. Nothing. So have now emailed them to tell them - and suggest they fix it - and although I've got an automatic acknowledgement it does state that it may take several days to respond. Not too impressed so far as I'm passionate about getting good customer service. I'm also worried when I hear people saying they've still not got their online portal up and running. It's putting me off.

    OK, so slight update.....due to the above have decided to go with my second-best recommended supplier, Avro. Everything works well on their website, they allow online readings and have current good reviews on MSE. Fingers crossed.
    Last edited by willow33; 13-09-2017 at 10:31 AM.
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