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  • FIRST POST
    • m-holland
    • By m-holland 17th May 17, 3:11 PM
    • 6Posts
    • 1Thanks
    m-holland
    Sky/BPO Debt - Added fee confusion
    • #1
    • 17th May 17, 3:11 PM
    Sky/BPO Debt - Added fee confusion 17th May 17 at 3:11 PM
    Hi folks,

    hoping you good people can help me with something.

    I have a debt to Sky for roughly £130. I am not denying that I owe this amount first of all.

    Sky have BPO "acting on their clients behalf".

    I setup a repayment plan with BPO to repay this.

    However, after setting up this repayment plan, BPO have added £64 to my outstanding balance. They did not tell me about this, I only noticed it when I logged in online to check my balance. I have attempted to query this with them but they never replied.

    Does anyone have any idea what my next step should be?

    Thanks

    (re-posting this because I originally posted to the wrong board)
Page 1
    • sourcrates
    • By sourcrates 17th May 17, 4:01 PM
    • 10,930 Posts
    • 10,590 Thanks
    sourcrates
    • #2
    • 17th May 17, 4:01 PM
    • #2
    • 17th May 17, 4:01 PM
    Hi,

    Send provit letter to them, also request breakdown of charges, don't pay them till they respond to you.

    http://forums.moneysavingexpert.com/showthread.php?t=2607247
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • m-holland
    • By m-holland 17th May 17, 5:52 PM
    • 6 Posts
    • 1 Thanks
    m-holland
    • #3
    • 17th May 17, 5:52 PM
    • #3
    • 17th May 17, 5:52 PM
    Hi sourcrates,

    would that letter work in this case, as I have been making £2pw repayments to BPO?

    Thanks
    • nic_c
    • By nic_c 17th May 17, 8:18 PM
    • 791 Posts
    • 491 Thanks
    nic_c
    • #4
    • 17th May 17, 8:18 PM
    • #4
    • 17th May 17, 8:18 PM
    If you have been paying then you have acknowledged the debt, so not sure a prove-it letter will do,
    Are you sure that the charges were not specified, since maybe that is what you need to dispute. Ask for a breakdown and when they were added.
    • sourcrates
    • By sourcrates 17th May 17, 8:44 PM
    • 10,930 Posts
    • 10,590 Thanks
    sourcrates
    • #5
    • 17th May 17, 8:44 PM
    • #5
    • 17th May 17, 8:44 PM
    Hi sourcrates,

    would that letter work in this case, as I have been making £2pw repayments to BPO?

    Thanks
    Originally posted by m-holland
    Adapt the letter so that it requests details of any charges they may of added, cease payments till they respond.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Legal advice see : http://legalbeagles.info/
    • m-holland
    • By m-holland 17th May 17, 10:53 PM
    • 6 Posts
    • 1 Thanks
    m-holland
    • #6
    • 17th May 17, 10:53 PM
    • #6
    • 17th May 17, 10:53 PM
    Thanks,

    I've adapted the letter and will send it off tomorrow.

    Thanks
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