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  • FIRST POST
    • justgotlucky
    • By justgotlucky 17th May 17, 11:34 AM
    • 5Posts
    • 1Thanks
    justgotlucky
    Informing Capital One of a death
    • #1
    • 17th May 17, 11:34 AM
    Informing Capital One of a death 17th May 17 at 11:34 AM
    Hi, I can't seem to find any guidance from Capital One as to how to do this (can't find anything on website, can't get through on phone lines as you have to verify card details etc).

    Can anyone help please?

    Thank you.
Page 1
    • getmore4less
    • By getmore4less 17th May 17, 11:39 AM
    • 28,820 Posts
    • 17,241 Thanks
    getmore4less
    • #2
    • 17th May 17, 11:39 AM
    • #2
    • 17th May 17, 11:39 AM
    secure message.

    http://www.capitalone.co.uk/support/contact-us.jsf

    or

    You can write to us at:

    Capital One Card Services
    P.O. Box 5283
    Nottingham
    NG2 9HD
    • justgotlucky
    • By justgotlucky 17th May 17, 11:43 AM
    • 5 Posts
    • 1 Thanks
    justgotlucky
    • #3
    • 17th May 17, 11:43 AM
    • #3
    • 17th May 17, 11:43 AM
    Thanks, tried those numbers already - they're for the actual customer (security questions, pins required etc).
    • Rejast
    • By Rejast 17th May 17, 12:14 PM
    • 41 Posts
    • 74 Thanks
    Rejast
    • #4
    • 17th May 17, 12:14 PM
    • #4
    • 17th May 17, 12:14 PM
    From their website:
    Email us at: enquiriesUK@capitalone.com. To protect your information, please don't send any confidential or sensitive information in your message as this email address isn't secure.

    Maybe send them an email asking someone to call you to allow you to discuss the passing of one of thier clients.
    • getmore4less
    • By getmore4less 17th May 17, 12:32 PM
    • 28,820 Posts
    • 17,241 Thanks
    getmore4less
    • #5
    • 17th May 17, 12:32 PM
    • #5
    • 17th May 17, 12:32 PM
    Thanks, tried those numbers already - they're for the actual customer (security questions, pins required etc).
    Originally posted by justgotlucky
    I said use secure message or write..........


    OK secure message wants an account that leaves write..

    which is best anyways as it leaves a proper paper trail and you can ask for all the relevant information in one go and get the answers back in writing.
    Last edited by getmore4less; 17-05-2017 at 12:36 PM.
    • LutonGirl
    • By LutonGirl 17th May 17, 12:40 PM
    • 435 Posts
    • 817 Thanks
    LutonGirl
    • #6
    • 17th May 17, 12:40 PM
    • #6
    • 17th May 17, 12:40 PM
    When my Dad died I wrote to them including a certified copy of his death certificate and marked the envelope for the Bereavement Team - wasn't sure if it was called that or not. They wrote back very quickly, returned the certificate and closed his account. He didn't owe anything.
    • getmore4less
    • By getmore4less 17th May 17, 12:45 PM
    • 28,820 Posts
    • 17,241 Thanks
    getmore4less
    • #7
    • 17th May 17, 12:45 PM
    • #7
    • 17th May 17, 12:45 PM
    Not much use but the US has a page for deceased people.

    https://www.capitalone.com/contact/faq/estates/
    • getmore4less
    • By getmore4less 18th May 17, 9:17 AM
    • 28,820 Posts
    • 17,241 Thanks
    getmore4less
    • #8
    • 18th May 17, 9:17 AM
    • #8
    • 18th May 17, 9:17 AM
    if really keen on phoning there may be options on sayno...

    https://www.saynoto0870.com/search.php
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