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  • FIRST POST
    • DB74656
    • By DB74656 17th May 17, 9:00 AM
    • 6Posts
    • 1Thanks
    DB74656
    Return postage fees to France (damaged item)
    • #1
    • 17th May 17, 9:00 AM
    Return postage fees to France (damaged item) 17th May 17 at 9:00 AM
    Hello

    I recently took delivery of a model vehicle from a french website. I paid via PayPal and the model showed up a few days ago badly damaged. It was loose inside its display case (not screwed down) and therefore able to move about. After contacting the seller he was very unapologetic, blamed the post and told me I could be given credit on his store. I declined that, asked for a full refund and for him to pay for the return postage fees as I didn't feel it right I should be out of pocket through no fault of my own (£10-£15 from what I could research).

    He then proceeded to ignore me, so I raised a dispute with PayPal who have told me to return it for a refund.
    My question is, have I no leg to stand on to insist that I not be liable to pay return fees? I'm almost certain this guy knew he was selling me something shoddy, hoping I wouldn't bother with all this. Given its come from outside of the UK but within the EU I've found it difficult to research my rights.

    Just to add, going back to his website, there are no T&Cs anywhere.
    Thanks for any help.
Page 1
    • neilmcl
    • By neilmcl 17th May 17, 9:38 AM
    • 9,571 Posts
    • 6,578 Thanks
    neilmcl
    • #2
    • 17th May 17, 9:38 AM
    • #2
    • 17th May 17, 9:38 AM
    As it's within the EU you have pretty much the same rights as you have here, enforcing them on the other hand is another thing entirely. It's a case of picking your battles and all that and depending on the costs involved here it's not something you'd probably want to waste your time over.
    • hollydays
    • By hollydays 17th May 17, 11:13 AM
    • 15,014 Posts
    • 10,809 Thanks
    hollydays
    • #3
    • 17th May 17, 11:13 AM
    • #3
    • 17th May 17, 11:13 AM
    So did he offer you a credit without having to return the item?
    • DB74656
    • By DB74656 17th May 17, 11:39 AM
    • 6 Posts
    • 1 Thanks
    DB74656
    • #4
    • 17th May 17, 11:39 AM
    • #4
    • 17th May 17, 11:39 AM
    As it's within the EU you have pretty much the same rights as you have here, enforcing them on the other hand is another thing entirely. It's a case of picking your battles and all that and depending on the costs involved here it's not something you'd probably want to waste your time over.
    Originally posted by neilmcl
    Is this something I can argue with PayPal, or quote something to them?

    So did he offer you a credit without having to return the item?
    Originally posted by hollydays
    He offered me a "commercial gesture" if I kept the item. But I've no interest in accepting store credit as I'm unlikely to be a frequent customer, it was simply a difficult to find item that forced me to shop with him. Given the circumstances I wouldn't be confident of the integrity of any store credit either... particularly now I've noticed the complete lack of T&Cs or anything approaching them on his site. I wouldn't have shopped had it not been for PayPal as a payment option.
    • neilmcl
    • By neilmcl 17th May 17, 1:25 PM
    • 9,571 Posts
    • 6,578 Thanks
    neilmcl
    • #5
    • 17th May 17, 1:25 PM
    • #5
    • 17th May 17, 1:25 PM
    Is this something I can argue with PayPal, or quote something to them?
    Originally posted by DB74656
    No, you have no contract with Paypal, other than them facilitating the transaction. If they are to offer you a refund then you have to abide by their T&Cs.
    • DB74656
    • By DB74656 17th May 17, 3:50 PM
    • 6 Posts
    • 1 Thanks
    DB74656
    • #6
    • 17th May 17, 3:50 PM
    • #6
    • 17th May 17, 3:50 PM
    Ok thanks for your replies, appreciate your time.
    • theonlywayisup
    • By theonlywayisup 17th May 17, 4:43 PM
    • 10,491 Posts
    • 7,050 Thanks
    theonlywayisup
    • #7
    • 17th May 17, 4:43 PM
    • #7
    • 17th May 17, 4:43 PM
    Ok thanks for your replies, appreciate your time.
    Originally posted by DB74656
    Hopefully you come back and see this.

    Sign up to Paypal returns. https://www.paypal.com/uk/webapps/mpp/refunded-returns
    • DB74656
    • By DB74656 17th May 17, 5:08 PM
    • 6 Posts
    • 1 Thanks
    DB74656
    • #8
    • 17th May 17, 5:08 PM
    • #8
    • 17th May 17, 5:08 PM
    Ah, excellent find, you're a star
    • theonlywayisup
    • By theonlywayisup 17th May 17, 5:15 PM
    • 10,491 Posts
    • 7,050 Thanks
    theonlywayisup
    • #9
    • 17th May 17, 5:15 PM
    • #9
    • 17th May 17, 5:15 PM
    Ah, excellent find, you're a star
    Originally posted by DB74656
    Make sure you send it back with a proof of delivery. If you could report back with how long/what happens/etc it may help others in a similar situation.
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