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  • FIRST POST
    • freedom17
    • By freedom17 17th May 17, 8:40 AM
    • 5Posts
    • 1Thanks
    freedom17
    BT Customer 40 years - finished
    • #1
    • 17th May 17, 8:40 AM
    BT Customer 40 years - finished 17th May 17 at 8:40 AM
    I have been with BT for 40 years and a broadband customer for 10 years (still using the original Home Hub). Phoned BT yesterday to upgrade to Infinity and to ask how much more it would be compared to Option 3 that I am on at the minute. They couldn't or wouldn't answer, all they wanted to do was try and sell a mobile phone package and other stuff, because in the Customer Service Adviser's own words 'she is a salesperson'. When I had had enough I told them I wasn't going to bother, then they suddenly didn't want to loose me as a customer and managed, as if by magic, to unlock a special deal for 12 months at £40+ for phone line and broadband, but only if I did it that day. Told them NO THANKS and put the phone down and I am now finished with BT Broadband. I am looking for a new broadband only deal at the minute (still not against the thought of changing both), thanks to BT Customer Services. Hope BT are happy at losing customers, going to take my money and give it to someone else.
Page 1
    • JJ Egan
    • By JJ Egan 17th May 17, 9:27 AM
    • 9,370 Posts
    • 3,825 Thanks
    JJ Egan
    • #2
    • 17th May 17, 9:27 AM
    • #2
    • 17th May 17, 9:27 AM
    If you want a total BT divorce you move to Virgin .Otherwise you are using BT infrastructure .

    Key to a new ISP is how long have you left on your BT contract .
    • bengalknights
    • By bengalknights 17th May 17, 9:31 AM
    • 4,000 Posts
    • 1,464 Thanks
    bengalknights
    • #3
    • 17th May 17, 9:31 AM
    • #3
    • 17th May 17, 9:31 AM
    Sign up to the sky deal on MSE to save money
    • freedom17
    • By freedom17 17th May 17, 9:48 AM
    • 5 Posts
    • 1 Thanks
    freedom17
    • #4
    • 17th May 17, 9:48 AM
    • #4
    • 17th May 17, 9:48 AM
    I don't have any cntract with BT, but since this only happened yesterday I am just starting to explore all options and at the minute I don't have sky
    • anactuary
    • By anactuary 17th May 17, 10:26 AM
    • 621 Posts
    • 157 Thanks
    anactuary
    • #5
    • 17th May 17, 10:26 AM
    • #5
    • 17th May 17, 10:26 AM
    I don't have any cntract with BT, but since this only happened yesterday I am just starting to explore all options and at the minute I don't have sky
    Originally posted by freedom17
    You can switch phone and broadband to Sky. No need to get (or have) Sky TV.

    http://www.moneysavingexpert.com/phones/cheap-broadband#skybb
    • JJ Egan
    • By JJ Egan 17th May 17, 10:41 AM
    • 9,370 Posts
    • 3,825 Thanks
    JJ Egan
    • #6
    • 17th May 17, 10:41 AM
    • #6
    • 17th May 17, 10:41 AM
    I don't have any cntract with BT, but since this only happened yesterday I am just starting to explore all options and at the minute I don't have sky
    Originally posted by freedom17

    Are you 100% sure you have no contract .
    BB is normally a 12 month or 24 month contract . At the end of the contract it does roll on to an often full price rolling 30 day contract .If you are in contract it will require the balance paying and that can play a part in your choices .
    You should be able to see your fibre deal upgrade prices without going through CHAT via your members account page view Package .
    • freedom17
    • By freedom17 17th May 17, 10:46 AM
    • 5 Posts
    • 1 Thanks
    freedom17
    • #7
    • 17th May 17, 10:46 AM
    • #7
    • 17th May 17, 10:46 AM
    I did have a contract in the beginning but that finished in 2008 and just been going month by month since then
    • phillw
    • By phillw 17th May 17, 10:50 AM
    • 588 Posts
    • 252 Thanks
    phillw
    • #8
    • 17th May 17, 10:50 AM
    • #8
    • 17th May 17, 10:50 AM
    When I had had enough I told them I wasn't going to bother, then they suddenly didn't want to loose me as a customer and managed, as if by magic, to unlock a special deal for 12 months at £40+ for phone line and broadband, but only if I did it that day.
    Originally posted by freedom17
    That isn't a particularly special deal. New customers signing up for adsl and line rental via quidco are paying £23.99 a month, but getting £200 cash back. Which brings the monthly average down to just over £7 a month.

    You might be able to haggle something with the BT retentions, it's worth just phoning up to say you're leaving & see what they say. Otherwise sky have an exclusive MSE limited offer on at the moment where the monthly average is just over £10 a month, you don't need to take any other products from sky (and it's probably not available if you do).

    I don't bother with fibre, so I don't know what the deals are. But http://www.moneysavingexpert.com/phones/cheap-broadband, quidco.com & topcashback.com are worth investigating.
    Last edited by phillw; 17-05-2017 at 11:45 AM.
    • JJ Egan
    • By JJ Egan 17th May 17, 11:06 AM
    • 9,370 Posts
    • 3,825 Thanks
    JJ Egan
    • #9
    • 17th May 17, 11:06 AM
    • #9
    • 17th May 17, 11:06 AM
    Decide who you want as an ISP initiate the switch and they handle it all .
    Your current ISP is likely to make you an offer a week or so later .
    Standalone broadband may be more expensive as most now bundle line rental with BB .
    • stockton
    • By stockton 17th May 17, 11:06 AM
    • 317 Posts
    • 144 Thanks
    stockton
    I would not make a decision based on one negative experience with a random sales person. I have had some severe confrontations with BT but I stay with them because they provide a very stable service at a competitive price.

    Do you get BT Sports channels? If so, check when that contract runs out because it is often separate from the Broadband contract and could land you with an extra bill, even though you might think you are on a rolling contract.
    • freedom17
    • By freedom17 17th May 17, 12:15 PM
    • 5 Posts
    • 1 Thanks
    freedom17
    I only have landline and broadband with BT, nothing else and as for one bad experience, I am sorry but that is enough for me.
    • onomatopoeia99
    • By onomatopoeia99 17th May 17, 12:22 PM
    • 3,018 Posts
    • 6,674 Thanks
    onomatopoeia99
    I did have a contract in the beginning but that finished in 2008 and just been going month by month since then
    Originally posted by freedom17
    You still have a contract, no-one will supply you without one in place. What you don't have is an extended minimum term.
    INTP, nerd, libertarian and scifi geek.
    Home is where my books are.
    • macman
    • By macman 17th May 17, 12:22 PM
    • 40,881 Posts
    • 16,691 Thanks
    macman
    I did have a contract in the beginning but that finished in 2008 and just been going month by month since then
    Originally posted by freedom17
    You are in contract, but out of minimum term: the contract continues until you give your month's notice.
    The juicy offers only come at the point that you say you want to leave and get put through to retentions. If the CS agent can see that you have remained with BT since before privatisation, and have not changed your tariff in 9 years, then it's a reasonable surmise that even a modest offer will be enough to retain your business. There is no such thing as a loyalty discount.
    Leaving your line rental and calls with BT and getting your broadband elsewhere makes no sense: you will get a much better deal by bundling all 3 together. Plusnet being the obvious alternative, but check out your LLU options as well.
    Last edited by macman; 17-05-2017 at 12:25 PM.
    No free lunch, and no free laptop
    • freedom17
    • By freedom17 19th May 17, 9:04 AM
    • 5 Posts
    • 1 Thanks
    freedom17
    Thank you everyone, will take the weekend to look at the other companies mentioned.
    • AndyPK
    • By AndyPK 19th May 17, 12:02 PM
    • 2,084 Posts
    • 537 Thanks
    AndyPK
    best thing is to move both phone and BB away from BT.

    Sky has an excellent offer on now.

    or look at EE
    • mac.d
    • By mac.d 19th May 17, 4:15 PM
    • 410 Posts
    • 315 Thanks
    mac.d
    Thank you everyone, will take the weekend to look at the other companies mentioned.
    Originally posted by freedom17
    Good luck with it. After my last phone call to them I was ready to leave too, the only reason I stayed was they offered what I considered a good deal, but that I had to take a £5 mobile contract to get it. It happened to suit me at the time to take the mobile sim, so I've got it for a year but fully plan to move on when my deal expires next year.

    BT's frontline customer service staff are absolutely awful, and some of their next tier managers aren't much better.
    • POPPYOSCAR
    • By POPPYOSCAR 19th May 17, 5:23 PM
    • 10,307 Posts
    • 21,308 Thanks
    POPPYOSCAR
    Like yourself have been a customer with BT for more years than i care to remember.

    Their retention deal was laughable.

    Have just this week moved over to EE at less than half I was paying even though they have merged with BT.!!

    All this week I have been receiving what I consider to be 'scare' emails from BT about all the 'protections' I have lost.

    They are most certainly not what they used to be as a company.
    • phillw
    • By phillw 24th May 17, 3:43 PM
    • 588 Posts
    • 252 Thanks
    phillw
    Their retention deal was laughable.

    Have just this week moved over to EE at less than half I was paying even though they have merged with BT.!!
    Originally posted by POPPYOSCAR
    If you could get an awesome deal just by making a phone call then it would encourage everyone to do it. By having another brand that you can switch to, they can have another go at trying to keep you as a customer.
    • AndyPK
    • By AndyPK 24th May 17, 6:52 PM
    • 2,084 Posts
    • 537 Thanks
    AndyPK
    but you could also move to talktalk or sky which aren't owned by them
    • were
    • By were 24th May 17, 11:35 PM
    • 422 Posts
    • 256 Thanks
    were
    .... will take the weekend to look at the other companies mentioned.
    Originally posted by freedom17
    The MSE Sky deal finished this Friday. The weekend is too late.
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