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  • FIRST POST
    • LukeTheDiver
    • By LukeTheDiver 16th May 17, 4:56 PM
    • 5Posts
    • 0Thanks
    LukeTheDiver
    How do I know it's my gas meter?
    • #1
    • 16th May 17, 4:56 PM
    How do I know it's my gas meter? 16th May 17 at 4:56 PM
    Hi all. Firstly, I'm new to renting - I've recently just moved out from my parents. This is all confusing to me so I'm going to try and explain it the best I can.

    The property I rent is a 3-bed apartment on top of a business Mon-Friday. It's basically a head quarters with some offices in etc. My gas meter is located within that building as the apartment was converted a few years back. Inside the business building, in a cupboard, there are 2 gas meters. A large one and a small one.

    I only moved in 3 weeks ago so on the Sunday morning (day after moving) I called my gas grid or whatever they're called and asked them if they could tell me the details for my gas meter (serial number etc) so that I knew which gas meter I'd be getting the readings from.

    On the Monday I went down and one of the women who worm there showed me the two meters. She told me that she takes the readings from the big one so presumes the smaller gas enter us ours. I said ok, but took photographs of them both just in case.

    After speaking with EON, they gave me a different serial number to the gas board and this would be the serial number for the bigger gas meter (which they say they use)

    My only issue is, I've now changed providers and reading the difference in the readings, after just 19 days there, my gas bill has come to around 35 which seems excessive considering I don't have the heating on and only use gas for hot water / showers.

    Can anyone help I a definitive way to know which meter is mine? Is there any number I can call that can tell me the correct serial number etc?

    All help is appreciated

    Thanks!
Page 1
    • LukeTheDiver
    • By LukeTheDiver 16th May 17, 5:00 PM
    • 5 Posts
    • 0 Thanks
    LukeTheDiver
    • #2
    • 16th May 17, 5:00 PM
    • #2
    • 16th May 17, 5:00 PM
    I should add - this gas meter is a "split" meter of some sort. Originally, it was just the bigger gas meter but since they had the apartment, to separate the bill, they had another gas meter installed off of the main one. If that helps.
    • Alter ego
    • By Alter ego 16th May 17, 5:00 PM
    • 1,944 Posts
    • 1,871 Thanks
    Alter ego
    • #3
    • 16th May 17, 5:00 PM
    • #3
    • 16th May 17, 5:00 PM
    Turn off the one you think is yours, see what happens.
    Ignore me if you like, it's not the real me anyway.
    • LukeTheDiver
    • By LukeTheDiver 16th May 17, 5:01 PM
    • 5 Posts
    • 0 Thanks
    LukeTheDiver
    • #4
    • 16th May 17, 5:01 PM
    • #4
    • 16th May 17, 5:01 PM
    That, is actually, a pretty good idea. Thanks!
    • macman
    • By macman 16th May 17, 7:06 PM
    • 40,748 Posts
    • 16,596 Thanks
    macman
    • #5
    • 16th May 17, 7:06 PM
    • #5
    • 16th May 17, 7:06 PM
    If the supply passes through the 'big' meter first, then it must be a private sub-meter. Does the serial number on your bill match that on either meter?
    I'm not clear what you mean by the 'gas board'? They were abolished at the time of privatisation, back in the 1980's.
    No free lunch, and no free laptop
    • Ectophile
    • By Ectophile 16th May 17, 7:27 PM
    • 2,562 Posts
    • 1,527 Thanks
    Ectophile
    • #6
    • 16th May 17, 7:27 PM
    • #6
    • 16th May 17, 7:27 PM
    There's another way I used to convince myself I wasn't going mad when my gas supplier started billing me for the wrong meter.

    It works best on a nice warm day when any gas central heating is off.

    Make sure you're not using any gas. Pop downstairs and see if either meter is turning.

    Then turn on a gas appliance - perhaps a gas cooker, or turn the thermostat up on the heating so it starts up.

    Pop downstairs and look at the meters again. The one that has just started turning is yours.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • dogshome
    • By dogshome 17th May 17, 8:58 AM
    • 2,779 Posts
    • 1,395 Thanks
    dogshome
    • #7
    • 17th May 17, 8:58 AM
    • #7
    • 17th May 17, 8:58 AM
    As above, but popping up & down the stairs isn't the best way to check

    Whilst you watch the meter, have a mate with a mobile phone turn your gas appliances ON/OFF to your order, the meter should react exactly to your commands
    • LukeTheDiver
    • By LukeTheDiver 17th May 17, 2:18 PM
    • 5 Posts
    • 0 Thanks
    LukeTheDiver
    • #8
    • 17th May 17, 2:18 PM
    • #8
    • 17th May 17, 2:18 PM
    I mean the Meter Point Helpline - apologies!
    • LukeTheDiver
    • By LukeTheDiver 17th May 17, 2:19 PM
    • 5 Posts
    • 0 Thanks
    LukeTheDiver
    • #9
    • 17th May 17, 2:19 PM
    • #9
    • 17th May 17, 2:19 PM
    Basically, they both have serial numbers but not a Meter Point Reference.

    I've reported this to my energy supplier for them to chase up. But I do believe it is the incorrect gas meter. I will try all the recommendations that you have all suggested. Thanks!
    • Robin9
    • By Robin9 17th May 17, 2:36 PM
    • 1,394 Posts
    • 887 Thanks
    Robin9
    I'm a little surprised that you've had a bill only 19 days after moving in. Your switch will not have been completed.

    Is this from Eon and is Eon your new supplier ?

    Do the readings match the one you gave to the original supplier? Are the readings on the bill estimated or actual?
    • footyguy
    • By footyguy 17th May 17, 2:47 PM
    • 3,212 Posts
    • 1,228 Thanks
    footyguy
    Hi all. Firstly, I'm new to renting - I've recently just moved out from my parents. This is all confusing to me so I'm going to try and explain it the best I can.

    The property I rent is a 3-bed apartment on top of a business Mon-Friday. It's basically a head quarters with some offices in etc. My gas meter is located within that building as the apartment was converted a few years back. Inside the business building, in a cupboard, there are 2 gas meters. A large one and a small one.

    I only moved in 3 weeks ago so on the Sunday morning (day after moving) I called my gas grid or whatever they're called and asked them if they could tell me the details for my gas meter (serial number etc) so that I knew which gas meter I'd be getting the readings from.

    On the Monday I went down and one of the women who worm there showed me the two meters. She told me that she takes the readings from the big one so presumes the smaller gas enter us ours. I said ok, but took photographs of them both just in case.

    After speaking with EON, they gave me a different serial number to the gas board and this would be the serial number for the bigger gas meter (which they say they use)

    My only issue is, I've now changed providers and reading the difference in the readings, after just 19 days there, my gas bill has come to around 35 which seems excessive considering I don't have the heating on and only use gas for hot water / showers.

    Can anyone help I a definitive way to know which meter is mine? Is there any number I can call that can tell me the correct serial number etc?

    All help is appreciated

    Thanks!
    Originally posted by LukeTheDiver
    I should add - this gas meter is a "split" meter of some sort. Originally, it was just the bigger gas meter but since they had the apartment, to separate the bill, they had another gas meter installed off of the main one. If that helps.
    Originally posted by LukeTheDiver
    Which meter reading was agreed and recorded on your ingoing inventory/statement of condition?

    What were you told about paying for your gas cosnumption? i.e to who?

    Sounds like you have just opened a gas account for the whole building's consumption
    If so, not sure how you would have switched too as it sounds like a commercial supply, and such a supply typically requires about 3 months notice to switch supplier (if they allow it at all before the contract ends)

    Good luck!
    Last edited by footyguy; 17-05-2017 at 2:51 PM.
    • Robin9
    • By Robin9 17th May 17, 3:56 PM
    • 1,394 Posts
    • 887 Thanks
    Robin9
    I agree with Footyguy - I think that you have taken on the business supply.

    I deal with a few commercial supplies and its not easy even to change a billing address.

    I suspect the small meter is a private submeter and you should be paying the business

    Is the business your landlord?

    What about the Electric ?

    You need to talk to the business owner.
  • E.ON Company Representative: Malc
    E.ON Gas Meter?
    Hi all. Firstly, I'm new to renting - I've recently just moved out from my parents. This is all confusing to me so I'm going to try and explain it the best I can.

    The property I rent is a 3-bed apartment on top of a business Mon-Friday. It's basically a head quarters with some offices in etc. My gas meter is located within that building as the apartment was converted a few years back. Inside the business building, in a cupboard, there are 2 gas meters. A large one and a small one.

    I only moved in 3 weeks ago so on the Sunday morning (day after moving) I called my gas grid or whatever they're called and asked them if they could tell me the details for my gas meter (serial number etc) so that I knew which gas meter I'd be getting the readings from.

    On the Monday I went down and one of the women who worm there showed me the two meters. She told me that she takes the readings from the big one so presumes the smaller gas enter us ours. I said ok, but took photographs of them both just in case.

    After speaking with EON, they gave me a different serial number to the gas board and this would be the serial number for the bigger gas meter (which they say they use)

    My only issue is, I've now changed providers and reading the difference in the readings, after just 19 days there, my gas bill has come to around 35 which seems excessive considering I don't have the heating on and only use gas for hot water / showers.

    Can anyone help I a definitive way to know which meter is mine? Is there any number I can call that can tell me the correct serial number etc?

    All help is appreciated

    Thanks!
    Originally posted by LukeTheDiver
    I should add - this gas meter is a "split" meter of some sort. Originally, it was just the bigger gas meter but since they had the apartment, to separate the bill, they had another gas meter installed off of the main one. If that helps.
    Originally posted by LukeTheDiver
    Basically, they both have serial numbers but not a Meter Point Reference.

    I've reported this to my energy supplier for them to chase up. But I do believe it is the incorrect gas meter. I will try all the recommendations that you have all suggested. Thanks!
    Originally posted by LukeTheDiver
    Hello LukeTheDiver and welcome to the Forums.

    As macman says, sounds like there's a main meter with a sub meter running off it. Guessing but this sub meter is possibly recording the gas used in your apartment. Like macman advises, make a note of the serial numbers on each meter (photos would be great). Are either of these numbers the same as that on your bill?

    Also, try the suggestions others have made to see which meter is recording your gas.

    Are we your new supplier or were we the existing supplier when you moved in and you've now switched away? If you've switched to us, let us have the information including any photos. We can check we're billing to the right meter.

    If you've changed from us to another supplier, there's little we can do now and you'll need to continue talking to your new provider. Although, once you've established the meter recording the gas, let us know if this is different to the one we've previously billed to. We'll need to rebill to the right meter.

    Sorry if my speculation is wide of the mark but hope it helps point you in the right direction.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • G_M
    • By G_M 18th May 17, 11:35 PM
    • 39,276 Posts
    • 44,642 Thanks
    G_M
    On the Monday I went down and one of the women who worm there showed me the two meters. She told me that she takes the readings from the big one so presumes the smaller gas enter us ours.

    After speaking with EON, they gave me a different serial number to the gas board and this would be the serial number for the bigger gas meter (which they say they use)
    Originally posted by LukeTheDiver
    So the lady downstairs takes readigs from the big meter.
    And Eon us the big meter.

    So I'd suggest Eon charge the business downstairs for usage based on the big meter. I'd also suggst that covers total usage for the building, including your flat.
    this gas meter is a "split" meter of some sort. Originally, it was just the bigger gas meter but since they had the apartment, to separate the bill, they had another gas meter installed off of the main one.
    Makes sense. So the small meter measures how much of the total building's gas usage you are using in the flat.

    If correct, you should not be paying Eon, or any other 'supplier' for your gas - you should be paying whoever pays the bill for the total building. ie the business downstairs gets billed for bothem you and them based on the big meter, then you reimburse them your share based on the little meter.

    What does your tenancy agreement say? Read it and look for a clause covering utilities. You might find that electricity and water is the same set-up, but your tenancy agreement should make clear
    i) whether you pay for utilities (or they are included in the rent) and
    ii) who you pay (and how often, based on what etc)
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