Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Laura Cooper
    • By Laura Cooper 16th May 17, 2:53 PM
    • 4Posts
    • 0Thanks
    Laura Cooper
    Vodafone - Ignoring Complaints & Defaulted Payment on Credit Report
    • #1
    • 16th May 17, 2:53 PM
    Vodafone - Ignoring Complaints & Defaulted Payment on Credit Report 16th May 17 at 2:53 PM
    After reading the forums about how Vodafone are ignoring complaints i cant believe how many people are in the same situation as me.
    I recently found out i have a defaulted payment on my credit report from Vodafone saying i have not being paying a fee of £23 for 2 years, when i cancelled my contract with them 2 years ago and they are claiming this is a termination fee. I have phoned countless times, spoke to someone on online chat who confirms in writing the charge should not be there, i have went into various branches and they have also said they cant see why that charge is there as my account is closed, I have been phoned and told the problem is sorted and should reflect on my credit report within 4 weeks - its still there, i have completed online complaints as well as writing a letter to customer relations manager, which has been completely ignored. I am understandably very frustrated. I now have a mortgage but i had been rejected by 2 lenders because of this being on my credit report. I need it rectified ASAP on my credit report as any future credit is being rejected because of this. Im reading that Lee from Vodafone Comms team has been helping people in similar situations to me, I have tried everything else and don't know what else to do so have resulted to writing in this forum as my last hope! Lee can you please get in touch with me.
Page 1
    • MEM62
    • By MEM62 16th May 17, 4:57 PM
    • 1,330 Posts
    • 954 Thanks
    MEM62
    • #2
    • 16th May 17, 4:57 PM
    • #2
    • 16th May 17, 4:57 PM
    I can't offer any useful advice as Vodafone, in my opinion and experience, seem to go out of their way to be as obstructive as possible in these situations. But I do share your pain - they placed me in a similar situation and the only way for me to resolve the mortgage issue at the time was to allow them to steal from me and pay charges that I had not incurred. They even rubbed salt into the wound by afterwards 'loosing' all details of my account making it impossible to go through their complaints procedure and thus onto to the ombudsman.
  • Vodafone
    • #3
    • 17th May 17, 11:03 AM
    • #3
    • 17th May 17, 11:03 AM
    Hi Laura Cooper,

    Thanks for making me aware of your situation.

    So I can access your account, please email me via the contact details provided by dfub.

    Kind regards,

    Lee

    Social Media CARE

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Laura Cooper
    • By Laura Cooper 17th May 17, 11:11 AM
    • 4 Posts
    • 0 Thanks
    Laura Cooper
    • #4
    • 17th May 17, 11:11 AM
    • #4
    • 17th May 17, 11:11 AM
    Hi Lee,

    I have done, let me know if you got my message.

    Thanks,
    Laura Cooper
  • Vodafone
    • #5
    • 18th May 17, 10:54 AM
    • #5
    • 18th May 17, 10:54 AM
    Hi Laura Cooper,

    Thanks for your time yesterday.

    As promised, I've emailed you with confirmation of what we discussed.

    Kind regards,

    Lee

    Social Media CARE

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Laura Cooper
    • By Laura Cooper 18th May 17, 2:50 PM
    • 4 Posts
    • 0 Thanks
    Laura Cooper
    • #6
    • 18th May 17, 2:50 PM
    • #6
    • 18th May 17, 2:50 PM
    Thank you very much for your help Lee!
  • Vodafone
    • #7
    • 23rd May 17, 1:10 PM
    • #7
    • 23rd May 17, 1:10 PM
    You're welcome Laura Cooper.

    Kind regards,

    Lee

    Social Media CARE

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,586Posts Today

8,569Users online

Martin's Twitter