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  • FIRST POST
    • mnbvcxz
    • By mnbvcxz 16th May 17, 2:46 PM
    • 137Posts
    • 47Thanks
    mnbvcxz
    Using three payg abroad without an addon?
    • #1
    • 16th May 17, 2:46 PM
    Using three payg abroad without an addon? 16th May 17 at 2:46 PM
    If you have a three payg 321 phone and go to the USA and do not buy an addon will the phone still work?

    Three strongly suggest you need an addon to qualify for their feel at home service.

    But I wonder if you don't will you just be unable to make calls or will the exceeding your addon rates just apply. Or some totally different rates?

    Does anyone know and have practical experience?

    All I can get out of three is that I should spend money on an addon. But I don't want to spend £10 a phone per relative enable roaming if they are only going to send the occasional text while there.

    Thank you
Page 1
    • eDicky
    • By eDicky 16th May 17, 2:59 PM
    • 2,577 Posts
    • 1,106 Thanks
    eDicky
    • #2
    • 16th May 17, 2:59 PM
    • #2
    • 16th May 17, 2:59 PM
    Check Three's normal roaming rates, which will apply if FAH is not active.
    • mrcamp
    • By mrcamp 16th May 17, 3:03 PM
    • 280 Posts
    • 66 Thanks
    mrcamp
    • #3
    • 16th May 17, 3:03 PM
    • #3
    • 16th May 17, 3:03 PM
    Here - txts will be 1.3p without an add-on/allowance. http://www.three.co.uk/support/roaming/united-states#payg
    • mnbvcxz
    • By mnbvcxz 16th May 17, 3:37 PM
    • 137 Posts
    • 47 Thanks
    mnbvcxz
    • #4
    • 16th May 17, 3:37 PM
    • #4
    • 16th May 17, 3:37 PM
    Thankyou that is what I assumed at first. I thought I would just buy the £5 500mb data addon and pay per call and txt.

    But their twitter support is insisting that unless I buy at least the £10 add on calls and txt that it just won't work.

    I did look for rates outside feel at home but all they quote is the rates for the addon and then after using up the addon. There is no mention of rates if you never have the addon in the first place...

    Grrr. Half of me thinks they are conning me into buying a uneeded addon (which for several relatives making only occasional txts will add up to several pounds a text). But on the other hand I don't want to send people off and then find their phones are disabled because I did not pay up.
    • mnbvcxz
    • By mnbvcxz 16th May 17, 4:07 PM
    • 137 Posts
    • 47 Thanks
    mnbvcxz
    • #5
    • 16th May 17, 4:07 PM
    • #5
    • 16th May 17, 4:07 PM
    Well panic over I think. After badgering their twitter support with how expensive this was going to be they reversed themselves and said I could just use the out of allowance rates without buying an addon first....

    They gave me a handy link to page nine of their payg price guide which says
    http://www.three.co.uk/termspdf/PAYG_Price_Guide_080517.pdf

    "If you use up all of your Add-on’s allowances when in a Feel At Home destination or don’t have an Add-on, you’ll be charged for
    additional use at the ‘out of allowance’ rates below:"

    Which is rather different than how they put in on their main roaming charges information page.

    Well thanks for the thoughts.
    • mnbvcxz
    • By mnbvcxz 16th May 17, 4:11 PM
    • 137 Posts
    • 47 Thanks
    mnbvcxz
    • #6
    • 16th May 17, 4:11 PM
    • #6
    • 16th May 17, 4:11 PM
    "If you don't have an add-on, you'll need to get one so that you have an allowance to enjoy Feel At Home with. You won't be able to use your phone otherwise. >LG"

    Their reply an hour or so ago that they have now completely reversed. Oh well grumpy me.
    • Roger1
    • By Roger1 17th May 17, 10:27 AM
    • 1,264 Posts
    • 559 Thanks
    Roger1
    • #7
    • 17th May 17, 10:27 AM
    • #7
    • 17th May 17, 10:27 AM
    "If you don't have an add-on, you'll need to get one so that you have an allowance to enjoy Feel At Home with. You won't be able to use your phone otherwise. >LG"

    Their reply an hour or so ago that they have now completely reversed. Oh well grumpy me.
    Originally posted by mnbvcxz
    Rubbish, of course, and one reason why I don't use Twitter.

    The link you mentioned - which seems to have been updated to take into account June's changes - shows you can make calls from EU countries to the UK and other EU countries for 3.9p per minute. They're in FAH Zone 1.

    Calls between FAH Zone 2 countries cost 3.3p per minute. Cheaper than Zone 1 presumably because of VAT not being charged.

    FAH calls cost 3p per minute with an add-on. So it's a question of maths. Will your FAH calls @ 0.3p or 0.9p extra per minute exceed the cost of an add-on, which expires whether or not you use it? If so, get the add-on. If not, don't bother, and 'save' the cost of an add-on.

    As a PAYG customer, I've called the UK from Switzerland without an add-on and been happy with the 3.3p/minute fee.
    • Roger1
    • By Roger1 17th May 17, 12:06 PM
    • 1,264 Posts
    • 559 Thanks
    Roger1
    • #8
    • 17th May 17, 12:06 PM
    • #8
    • 17th May 17, 12:06 PM
    Text from 3 just received, leading to https://www.threemicrosites.co.uk/euregulation/payg
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