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  • FIRST POST
    • Daz2009
    • By Daz2009 15th May 17, 6:50 PM
    • 921Posts
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    Daz2009
    Selling sim cards on Ebay
    • #1
    • 15th May 17, 6:50 PM
    Selling sim cards on Ebay 15th May 17 at 6:50 PM
    About a month ago I bought a new phone off 3,they would only sell it if I also bought a payg sim which had £10 on it.
    As I am already a contracted 3 customer I put the sim up for sale on Ebay for £7.99
    It sold straight away.I sent the sim.
    The next day the buyer contacts me to say there was no credit on the sim.As I was at work I suggested he phoned 3.A short time later he gets back to me and he reckons 3 gave him the £10 top up as a gesture of goodwill.
    Today,via Ebay he is asking for a refund off me as it doesn't match the description or photos.

    I'm glad I don't sell very often
Page 1
    • forgotmyname
    • By forgotmyname 16th May 17, 11:15 AM
    • 25,695 Posts
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    forgotmyname
    • #2
    • 16th May 17, 11:15 AM
    • #2
    • 16th May 17, 11:15 AM
    I presume you have the phone number for the SIM? Unless they transferred their number to it?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Daz2009
    • By Daz2009 16th May 17, 11:23 AM
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    Daz2009
    • #3
    • 16th May 17, 11:23 AM
    • #3
    • 16th May 17, 11:23 AM
    I presume you have the phone number for the SIM? Unless they transferred their number to it?
    Originally posted by forgotmyname
    I know what the number was that came on the sim yes . Why ?
    • Carrot007
    • By Carrot007 16th May 17, 11:43 AM
    • 582 Posts
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    Carrot007
    • #4
    • 16th May 17, 11:43 AM
    • #4
    • 16th May 17, 11:43 AM
    He is probably right.

    I ordered a 3 sim for my spare phone.
    The the one with a £10 top up included.

    It did not come with the top up included and I had to ring them to get it.

    Since there is no record at 3 of him buying it then this time it was probably good faith even though you could have rang up and got it on for him as the sim buyer with a record.

    You should have tested it, of course then an account is set up. TBH it's not just 3, this happens with lot's ofcompanies selling pre topped up simms.
    • Daz2009
    • By Daz2009 16th May 17, 12:16 PM
    • 921 Posts
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    Daz2009
    • #5
    • 16th May 17, 12:16 PM
    • #5
    • 16th May 17, 12:16 PM
    He is probably right.

    I ordered a 3 sim for my spare phone.
    The the one with a £10 top up included.

    It did not come with the top up included and I had to ring them to get it.

    Since there is no record at 3 of him buying it then this time it was probably good faith even though you could have rang up and got it on for him as the sim buyer with a record.

    You should have tested it, of course then an account is set up. TBH it's not just 3, this happens with lot's ofcompanies selling pre topped up simms.
    Originally posted by Carrot007
    But if I'd tested it I couldn't have sold it as new and unopened ☺
    • soolin
    • By soolin 16th May 17, 12:43 PM
    • 59,085 Posts
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    soolin
    • #6
    • 16th May 17, 12:43 PM
    • #6
    • 16th May 17, 12:43 PM

    You should have tested it, of course then an account is set up. TBH it's not just 3, this happens with lot's ofcompanies selling pre topped up simms.
    Originally posted by Carrot007
    Any value for an opened and tested sim would be negligible .
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • mike230652
    • By mike230652 18th May 17, 9:16 AM
    • 494 Posts
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    mike230652
    • #7
    • 18th May 17, 9:16 AM
    • #7
    • 18th May 17, 9:16 AM
    But if I'd tested it I couldn't have sold it as new and unopened ☺
    Originally posted by Daz2009
    Now that IS a Catch 22 situation
    if i had known then what i know now
    • Daz2009
    • By Daz2009 18th May 17, 4:42 PM
    • 921 Posts
    • 335 Thanks
    Daz2009
    • #8
    • 18th May 17, 4:42 PM
    • #8
    • 18th May 17, 4:42 PM
    The buyer is clearly trying it on.
    He wants to return it and have his money back after he's had his £10 worth.
    I've asked 3 to find out if he did actually phone them and if there was any credit on it when I bought it.Just waiting for them to get back to me....some issue with the data protection act as it's no longer mine
    • Carrot007
    • By Carrot007 19th May 17, 2:07 PM
    • 582 Posts
    • 481 Thanks
    Carrot007
    • #9
    • 19th May 17, 2:07 PM
    • #9
    • 19th May 17, 2:07 PM
    Now that IS a Catch 22 situation
    Originally posted by mike230652
    That was my point!

    If you search on the internet you may get the impression that for "pre-loaded sims". They expect you to ring after setting up to get the "pre-loaded" ammount.

    So not really suitable for resale.
    Last edited by Carrot007; 19-05-2017 at 2:07 PM. Reason: more "'s
    • Daz2009
    • By Daz2009 27th May 17, 2:54 PM
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    Daz2009
    I didn't get anywhere with 3,they've failed to get back to me.
    What happens next ? The buyer hasn't asked Ebay to open a case although he's been able to for 4 days....and of course his paypal payment is frozen at the moment.
    • Pun
    • By Pun 27th May 17, 4:32 PM
    • 499 Posts
    • 489 Thanks
    Pun
    Did you really expect 3 to get back to you? Why would they, not least because you are asking them to answer questions about a third party without his consent for you to ask.

    For £7.99, I'd refund and be done with the hassle (and if there is a next time for selling a SIM, spell out in the listing that they buyer will need to contact the provider to get the top up).
    • angryparcel
    • By angryparcel 27th May 17, 4:56 PM
    • 910 Posts
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    angryparcel
    puzzles me why people would buy sims on ebay as you cant get them on most highstreets and every supermarket from 50p or even going to a provider website and you can get free sims
    • Daz2009
    • By Daz2009 27th May 17, 9:21 PM
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    • 335 Thanks
    Daz2009
    puzzles me why people would buy sims on ebay as you cant get them on most highstreets and every supermarket from 50p or even going to a provider website and you can get free sims
    Originally posted by angryparcel
    Err because in this case he got £10 credit for £8.

    I was asking what happens next ie what is the Ebay procedure in such cases ?
    • Daz2009
    • By Daz2009 27th May 17, 9:23 PM
    • 921 Posts
    • 335 Thanks
    Daz2009
    Did you really expect 3 to get back to you? Why would they, not least because you are asking them to answer questions about a third party without his consent for you to ask.

    For £7.99, I'd refund and be done with the hassle (and if there is a next time for selling a SIM, spell out in the listing that they buyer will need to contact the provider to get the top up).
    Originally posted by Pun
    They did get back to me initially but wanted info I couldn't supply,as you say because of data protection
    • angryparcel
    • By angryparcel 27th May 17, 9:29 PM
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    angryparcel
    Err because in this case he got £10 credit for £8.

    I was asking what happens next ie what is the Ebay procedure in such cases ?
    Originally posted by Daz2009
    but he has not because 3 wont give him it as he is not the original purchaser.

    simple SNAD
    • jay56
    • By jay56 27th May 17, 10:07 PM
    • 41 Posts
    • 12 Thanks
    jay56
    puzzles me why people would buy sims on ebay as you cant get them on most highstreets and every supermarket from 50p or even going to a provider website and you can get free sims
    Originally posted by angryparcel
    Some buyers like interesting numbers..I've sold a few sims on Ebay over the years. For instance,Goths like ones ending in 666,and ones ending in 888 are usually bought by Chinese people.
    • Daz2009
    • By Daz2009 27th May 17, 10:18 PM
    • 921 Posts
    • 335 Thanks
    Daz2009
    but he has not because 3 wont give him it as he is not the original purchaser.

    simple SNAD
    Originally posted by angryparcel
    They did !
    • Daz2009
    • By Daz2009 29th May 17, 9:08 AM
    • 921 Posts
    • 335 Thanks
    Daz2009
    Did you really expect 3 to get back to you? Why would they, not least because you are asking them to answer questions about a third party without his consent for you to ask.

    For £7.99, I'd refund and be done with the hassle (and if there is a next time for selling a SIM, spell out in the listing that they buyer will need to contact the provider to get the top up).
    Originally posted by Pun
    Good job I didn't take your advice.
    I opened a case with Ebay and an hour later they closed the case by issuing the buyer a refund AND allowed me to keep payment too !

    "
    This case is now closed. You aren't required to reimburse the buyer or eBay and this case will not be counted in your seller performance evaluation."

    I'm quite happy with that.

    Oh and 3 did get back to me this morning to tell me they had put the £10 topup on when the buyer had phoned and that he topped up a further £20 the next day.

    I think there's 2 lessons here.
    1. Spell out in the listing that you may have to phone the network to get the credit added
    2.Don't bother asking for advice on internet forums
    • qsk
    • By qsk 29th May 17, 10:50 AM
    • 218 Posts
    • 120 Thanks
    qsk
    Good job I didn't take your advice.

    I think there's 2 lessons here.
    1. Spell out in the listing that you may have to phone the network to get the credit added
    2.Don't bother asking for advice on internet forums
    Originally posted by Daz2009
    and
    3. Don't bother offering advice to ungrateful posters on internet forums
    • Daz2009
    • By Daz2009 29th May 17, 11:20 AM
    • 921 Posts
    • 335 Thanks
    Daz2009
    and
    3. Don't bother offering advice to ungrateful posters on internet forums
    Originally posted by qsk
    Yeh advising me to give a refund was really helpful
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