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  • FIRST POST
    • cheznal
    • By cheznal 15th May 17, 6:25 PM
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    cheznal
    Parking Charge Notice Help please
    • #1
    • 15th May 17, 6:25 PM
    Parking Charge Notice Help please 15th May 17 at 6:25 PM
    Hello

    I'm hoping someone can help me please. I know that there are lots of help and info posts about, but I'm cold, hungry, tired and knee deep in college coursework and the long paragraphs are just blending into one long sentence.

    I arrived home from work to a Parking Charge Notice from ParkingEye for being 24 minutes over the parking time in Home Bargains in Jarrow on 4th May. It's for £85, and whilst I want to throw it to one side and ignore it, I know I need to take the bull by the horns and deal with it - so to speak.

    It states that my car was in the car park for 1 hour and 54 minutes. Have receipt to prove just short of £40 spent in the shop, and bank statement to match said receipt from driver of car.

    What I am struggling with is wording my appeal. I sound really thick, but some of these templates are using long, legal looking sentences with lots of references to different things, which I can't really understand - not good when you're trying to sound confident and professional.

    Could anyone point me in the right direction of a template that is written in the simplest of terms, without having an impact on the appeal?

    I am aware that I sound awfully thick, but it has been a long day at work and finding a parking charge notice on my doormat was not what I wanted to find this evening.

    Thank you,

    Cheznal
    Last edited by cheznal; 15-05-2017 at 9:05 PM.
    Smoke-free since 7/12/2011 :0)
    2017 wins: Adidas Football, Sew heart felt fox puppet, Littlelife bunny backpack
Page 1
    • Redx
    • By Redx 15th May 17, 6:26 PM
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    Redx
    • #2
    • 15th May 17, 6:26 PM
    • #2
    • 15th May 17, 6:26 PM
    read post #1 of the NEWBIES sticky thread

    use the appeal in blue text

    it really is that simple for the initial appeal

    add a redacted copy of the receipts or bank statements showing proof of patronage too

    and complain to the landholder and insist on a cancellation as well

    do not admit who was driving and edit post #1 so that only the words THE KEEPER or THE DRIVER are used
    Last edited by Redx; 15-05-2017 at 6:28 PM.
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • cheznal
    • By cheznal 15th May 17, 7:36 PM
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    cheznal
    • #3
    • 15th May 17, 7:36 PM
    • #3
    • 15th May 17, 7:36 PM
    Thank you, I've copied and pasted the statement into their online appeals box and screenshotted it, along with providing receipts and bank screenshots.

    I've also emailed Home Bargains, who I believe own the land.

    I've already looked at the signs on Google Maps, which are positioned about 8ft up a post, I'm 5'3" so not sure how they expect people who are not giants to stand and read the small print on these posts!

    Thank you so much for pointing me in the right direction
    Smoke-free since 7/12/2011 :0)
    2017 wins: Adidas Football, Sew heart felt fox puppet, Littlelife bunny backpack
    • Redx
    • By Redx 15th May 17, 7:43 PM
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    Redx
    • #4
    • 15th May 17, 7:43 PM
    • #4
    • 15th May 17, 7:43 PM
    excellent , now edit post #1 so nobody reading it knows who may have been driving
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Lamilad
    • By Lamilad 15th May 17, 8:12 PM
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    Lamilad
    • #5
    • 15th May 17, 8:12 PM
    • #5
    • 15th May 17, 8:12 PM
    I've already looked at the signs on Google Maps, which are positioned about 8ft up a post, I'm 5'3" so not sure how they expect people who are not giants to stand and read the small print
    Good, this is a clear breach of the bpa cop and something you will definitely put in your popla appeal after the inevitable rejection of your initial appeal.

    Give home bargains some serious grief about you being in this situation as a result of being a good customer to them. Don't listen to any waffle about 'there's nothing we can do' because you ain't going away til they've cancelled. And your mouse clicking finger is just itching to splatter something all over social media about how home bargains are in bed with parking eye and using their own customers as fodder for these contemptible fraudsters
    • cheznal
    • By cheznal 15th May 17, 9:12 PM
    • 5,130 Posts
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    cheznal
    • #6
    • 15th May 17, 9:12 PM
    • #6
    • 15th May 17, 9:12 PM
    Good, this is a clear breach of the bpa cop and something you will definitely put in your popla appeal after the inevitable rejection of your initial appeal.

    Give home bargains some serious grief about you being in this situation as a result of being a good customer to them. Don't listen to any waffle about 'there's nothing we can do' because you ain't going away til they've cancelled. And your mouse clicking finger is just itching to splatter something all over social media about how home bargains are in bed with parking eye and using their own customers as fodder for these contemptible fraudsters
    Originally posted by Lamilad
    That's a great idea, thank you. My first email to Mr Morris of Home Bargains reads:

    Dear Mr Morris,


    I am contacting you with my dismay at receiving a parking charge (ref 4xxxxxxxxxx, car registration xxxxxxx) for a vehicle that I am a registered keeper of for parking in Home Bargains Car Park in Jarrow, whilst the driver was shopping in your store.


    On the day in question, xxx May 2017, a shopping trip was planned to buy items in Home Bargains, however a passenger in the car (a young child) unfortunately took poorly unexpectedly in the car and had to be taken to the hospital across the road to use the toilet to be cleaned up after a sudden bout of vomiting and diahorrea. Once cleaned up and ensured the child was no longer ill, returned to Home Bargains, £36.04 was spent in store (proof provided by receipt and by bank statement attached to this email).


    I do not believe that I am, as registered keeper or any driver of my vehicle is liable for this charge, as 'genuine shoppers' of Home Bargains (which apparently the car park is only for use by), and use the store multiple times a month, spending up to £200 per month in there. I do not believe that this charge is proportionate for the 'overstay' of 24 minutes as claimed by 'ParkingEye' working on your behalf to obtain ridiculous amounts of money from your customers. I believe it is wholly unfair that this demand has been issued to me, and will be requesting a breakdown of losses suffered by both Home Bargains and ParkingEye as a result of my vehicle being parked in a 'free' car park and your store used by drivers which is reserved for 'genuine customers'. As the car park was empty due to it being close to closing time at the store, I find it difficult to comprehend that both Home Bargains and ParkingEye have suffered any substantial consequential losses amounting to £85 that I have been invited to pay by ParkingEye. It appears that the only crime that has been committed is that a child unexpectedly threw up in my car and then shoppers spent a little bit too long in your shop!


    As a result of this, my family and I will no longer be shopping at Home Bargains, and I will ensure that my car will not be driven into or parked in a car park reserved only for 'genuine shoppers' of Home Bargains by either myself or drivers of my car, as it is clear that we're not considered 'genuine shoppers'. This is a shame, as we are regular shoppers at Home Bargains, and spend a lot of money in there, however, the risk of being charged £85 for spending a little bit too long in your shop, actually offsets the savings made by driving to and shopping at Home Bargains.


    I look forward to hearing from both yourself and ParkingEye with the next 7 days.


    Yours sincerely



    Mrs xxxxx
    Registered Keeper of Car quoted above

    I think it reads good. Hopefully it will have an impact.

    Thank you again for all your advice. I really do appreciate it
    Smoke-free since 7/12/2011 :0)
    2017 wins: Adidas Football, Sew heart felt fox puppet, Littlelife bunny backpack
    • Lamilad
    • By Lamilad 15th May 17, 10:15 PM
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    Lamilad
    • #7
    • 15th May 17, 10:15 PM
    • #7
    • 15th May 17, 10:15 PM
    That's a good letter. I look forward to seeing the response you get. Is Mr Morris the store manager or someone higher up?

    I'd maybe add something along the lines of

    'i feel it is my duty as a concerned citizen to make my community aware of the 'gig' that you and parking eye have got going on in this car park.

    The best way to do this i feel would be to post numerous reports on social media and review websites warning people that this car park is a honey trap set up to prey on innocent shoppers who patronise B&M Stores believing them to be a reputable and honest family retailer.

    I will also write to the local newspapers and my MP to ensure they are aware of this scam operation and can raise awareness and take necessary action.

    I know my MP will be particularly interested given that private parking companies and their nefarious tactics were the subject of parliamentary debate recently.

    The link is attached below. I'm sure you'll find it particularly interesting considering that parking eye were condemned by several MPs for their shockingly unscrupulous and predatory behaviour.

    http://forums.moneysavingexpert.com/showthread.php?t=5621958

    With a general election just around the corner I'm certain my MP would want to tackle an issue like this in the strongest possible terms proving him/herself as bastion of fairness and justice for the good of the community.

    Of course, if the PCN is cancelled within the next 5 days there will be no need for me to do any of this..... (and so on)'
    • cheznal
    • By cheznal 15th May 17, 11:04 PM
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    cheznal
    • #8
    • 15th May 17, 11:04 PM
    • #8
    • 15th May 17, 11:04 PM
    Thank you Lamilad, I am assuming Mr Morris is the CEO. I will have a dig about for the store manager of Home Bargains and will rejig the email.

    I am currently sat reading the back of the letter which I received today, which states 'Protection of Freedoms Act'
    You are notified under paragraph 9(2)(b) of schedule 4 of the Protection of Freedoms Act 2012 that the driver of the motor vehicle is required to pay this parking charge in full. As we do not know the driver's name or current postal address, if you were not the driver at the time, you should tell us the name and current postal address fof the driver and pass this notice to them.

    You are warned that if, after 29 days from the date given (which is presumed to be the second working day after the Date Issued), the parking charge has not been paid in full and we do not know both the name and current address of the driver, we have the right to recover any unpaid part of the parking charge from you. This warning is given to you under Paragraph 9 (2)(f) of Schedule 4 of the Protection of Freedoms Act 2012 and is subject to our complying with the applicable conditions under Schedule 4 of the Act.

    Should you provide an incorrect address fro service, we will pursue you for any Parking Charge amount that remains unpaid.

    Should you identify someone, who denies they were the driver, we will pursue you for any Parking Charge amount that remains unpaid.


    I don't even know what this means. Everything just seems so complicated, and I know that they set things out as such to make people (like me) fall for such scams? I do apologise for sounding thick, I am not, however, have no experience with these PCN's or how to sort them out, so it is all like a black hole to me. I have sent the appeal as per the NEWBIE thread and I have sent HBs' the email disputing their loss.

    Thank you again, for all your help.
    Smoke-free since 7/12/2011 :0)
    2017 wins: Adidas Football, Sew heart felt fox puppet, Littlelife bunny backpack
    • Fruitcake
    • By Fruitcake 15th May 17, 11:40 PM
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    Fruitcake
    • #9
    • 15th May 17, 11:40 PM
    • #9
    • 15th May 17, 11:40 PM
    Did you get confirmation that your appeal had been received? If so, you do nothing until you get their rejection letter with PoPLA code.

    If you haven't received confirmation, send the appeal template again. You are still within their made up appeal window.

    You also must keep up pressure on HB.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • cheznal
    • By cheznal 17th May 17, 3:59 PM
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    • 9,196 Thanks
    cheznal
    Just wanted to pop my head in to update and say a huge thanks to those who post here, especially those who done the NEWBIES thread, and those who have posted on my thread.

    I have received a response to my email I sent Home Bargains CEO. They have cancelled the 'parking charge'. I'm so relieved. I did send them above email as per my last post and a copy of receipts/bank statements to prove the store had been used whilst parked in their car park.

    Thanks again
    Smoke-free since 7/12/2011 :0)
    2017 wins: Adidas Football, Sew heart felt fox puppet, Littlelife bunny backpack
    • Redx
    • By Redx 17th May 17, 4:16 PM
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    Redx
    good , now make sure you get the cancellation in writing from PE themselves too, its only cancelled when they write and say so
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
    • Fruitcake
    • By Fruitcake 17th May 17, 4:18 PM
    • 40,419 Posts
    • 80,738 Thanks
    Fruitcake
    Just wanted to pop my head in to update and say a huge thanks to those who post here, especially those who done the NEWBIES thread, and those who have posted on my thread.

    I have received a response to my email I sent Home Bargains CEO. They have cancelled the 'parking charge'. I'm so relieved. I did send them above email as per my last post and a copy of receipts/bank statements to prove the store had been used whilst parked in their car park.

    Thanks again
    Originally posted by cheznal
    Well done. If the HB shop is on a retail park where the landowner, not HB employed the scammers, leave positive feedback on their website/social media page, and thank the store manager or whoever cancelled the charge.

    If on the other hand, HB employed parking lie, find somewhere else to shop and ell them why. In fact, I would find somewhere else to shop anyway.
    I married my cousin. I had to...
    I don't have a sister.

    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
    • cheznal
    • By cheznal 17th May 17, 6:06 PM
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    • 9,196 Thanks
    cheznal
    Yes, PE have also responded in writing, confirming that it is now cancelled.

    Reference: Parking Charge Notice - 4*****/******
    Dear Sir / Madam, We refer to the Parking Charge incurred on 04 May 2017 at 17:40, at Home Bargains South Tyneside car park. We understand that receiving a Parking Charge Notice may be inconvenient, however, issuing Parking Charges for breaches of the parking terms and conditions at this car park is necessary to ensure a better overall parking experience for all users of the facilities. We can confirm that this Parking Charge has now been cancelled and there is no outstanding payment due. To avoid potential future inconvenience, we would kindly request you follow the parking terms and conditions displayed on the signage throughout the car park.
    Kind Regards,
    ParkingEye Team


    I won't be using their car park again that's for sure. I never used to until recently as there's a free one nearby that has access to all other shops in Jarrow and no time limit. My dad always avoids HB car park too since they employed PE, so should've took notice. I do believe it is their private land so would be owned by HB too, I'm not 100% though. I'm just glad it's over within 2 days instead of it being dragged out.
    Smoke-free since 7/12/2011 :0)
    2017 wins: Adidas Football, Sew heart felt fox puppet, Littlelife bunny backpack
    • Lamilad
    • By Lamilad 17th May 17, 6:57 PM
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    Lamilad
    Well done, we'll use this thread to advise others in similar situations that a prompt and assertive response to the retailer or landowner is often the best (and easiest) way to get these cancelled.

    As Fruitcake says, if HB are not the landowners who brought these scammers in then they deserve credit for protecting their customers.

    If they did bring them in then they deserve all the condemnation that you or anyone else is prepared to give them for exposing their customers to fraudsters
    • Coupon-mad
    • By Coupon-mad 17th May 17, 8:49 PM
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    Coupon-mad

    Reference: Parking Charge Notice - 4*****/******

    Dear Sir / Madam,

    We refer to the Parking Charge incurred on 04 May 2017 at 17:40, at Home Bargains South Tyneside car park.

    We understand that receiving a Parking Charge Notice may be inconvenient, however, issuing Parking Charges for breaches of the parking terms and conditions at this car park is necessary to ensure a better overall parking experience for all users of the facilities. We can confirm that this Parking Charge has now been cancelled and there is no outstanding payment due.

    To avoid potential future inconvenience, we would kindly request you follow the parking terms and conditions displayed on the signage throughout the car park.

    Kind Regards,]

    ParkingEye Team
    Originally posted by cheznal
    What a pile of snivelling dross from the 'Team'. 'KIND REGARDS' my xxxx.

    Jeez how can people work there in that 'Team', what on earth are their employees thinking?

    I would be utterly ashamed if any Coupon-sprogs ever worked for that company (or any PPC) but it won't happen because they all do proper jobs/degrees and aim to give something back to Society... and they know a scam when they see one.

    INCONVENIENT????? POTENTIALLY BEING SUED?!
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • cheznal
    • By cheznal 17th May 17, 8:59 PM
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    • 9,196 Thanks
    cheznal
    I received this email directly from 'Home Bargains Support' first, then the one from PE exactly an hour later......... I haven't shown my husband the PE one yet, he might give me a snort and eye roll at the sheer cheek of it :



    Claire

    Claire (Home Bargains Support)

    17 May, 15:36 BST

    Hello,

    This has now been cancelled and you do not need to do anything further.

    I hope this information helps, but if we can be of assistance in any other way please don't hesitate to get back in touch with us.

    Kind Regards,

    Claire

    I do hope my post on here helps others in the same situation, I did send HB receipt and bank statement to confirm the store was used and money spent in there, so that may have tipped it too. Once again, I do appreciated your help I received with this
    Smoke-free since 7/12/2011 :0)
    2017 wins: Adidas Football, Sew heart felt fox puppet, Littlelife bunny backpack
    • Coupon-mad
    • By Coupon-mad 17th May 17, 9:03 PM
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    Coupon-mad
    Good, I will add your success here:

    http://forums.moneysavingexpert.com/showthread.php?t=4766249

    Loads of successes every week for years and years. Complaints work and PPCs hate them.
    PRIVATE PCN? DON'T PAY BUT DO NOT IGNORE IT TWO Clicks needed for advice:
    Top of the page: Home>>Forums>Household & Travel>Motoring>Parking Tickets, Fines & Parking - read the 'NEWBIES' FAQS thread!
    Advice to ignore is WRONG, unless in Scotland/NI.

    • Umkomaas
    • By Umkomaas 17th May 17, 9:32 PM
    • 14,980 Posts
    • 23,531 Thanks
    Umkomaas
    Picked up on this late. Great first letter to HB and really good suggestions from Lami as additional items to include.

    While you may feel relieved at this stage that it's over, I'd be tempted to 'thank' HB for their intervention, but to say you are so nervous about ever entering their car park and shopping with them again, risking a further PE ticket, you'd rather err on the side of safety and never shop with them from here on while they continue to contract with PE to persecute their customers.

    Of course you can still shop there if you wish, as they will never know, but telling them you won't will hopefully give them something to think about, and may result in the heave-ho for PE in due course.
    We cannot provide you with a silver bullet to get you out of this. You have to be in for the long run, and need to involve yourself in research and work for you to get rid of this. It is not simple. We will help, but can't do it for you.

    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
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