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Results: Did you win a copy of the book 'One Pound Meals' in the Giveaway Competion?

Yes - It was signed by the author (not a printed signature)

0% • 0 votes

Yes - It wasn't signed by the author (not a printed signature)

100.00% • 8 votes

You may not vote on this poll

8 votes in total.

  • FIRST POST
    • fredandwilma
    • By fredandwilma 11th May 17, 6:22 AM
    • 1,069Posts
    • 1,425Thanks
    fredandwilma
    Did you win a copy of 'One Pound Meals' in the MSE Giveaway Competition?
    • #1
    • 11th May 17, 6:22 AM
    Did you win a copy of 'One Pound Meals' in the MSE Giveaway Competition? 11th May 17 at 6:22 AM
    Are you disappointed when the prize you win, isn't the prize (exactly) described for the competition you have entered?

    For example, I won a "signed" copy of the "One Pound Meals" book, which sadly, wasn't a signed copy.

    Or maybe they meant the standard printed signature which was on every copy?

    There is no explanation or apology as to why the book hasn't been signed. Maybe i should ring customer services and explain i was expecting a signed copy?


    Instagram chef Miguel Barclay has offered us 50 signed copies of his book "One Pound Meals" to give away! The RRP for One Pound Meals is £14.99 but it's available for £4.99 on Amazon.

    The FIRST 50 people to get back to us will win a signed copy of the book.
    http://forums.moneysavingexpert.com/showthread.php?t=5619498&highlight=one+pound+books +giveaway

    I'm disappointed i didn't win a "signed" copy, but should i be thankful for just winning an unsigned book?

    Not being an experienced comper, I've no idea how often prizes don't live up to expectations, but to me, it was an attractive feature of the competition, in the first place.

    I do apologise for not being able to edit the poll title, which should read Competition.
    Last edited by fredandwilma; 19-05-2017 at 1:34 PM.
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
Page 2
    • Frankie56
    • By Frankie56 19th May 17, 7:59 PM
    • 57 Posts
    • 34 Thanks
    Frankie56
    I noticed this post the other day but didn't reply as it doesn't bother me whether my copy was signed or not. I've just logged in and found I've got a private message from Lisa Kent to let me know I might be interested in this post. I'm not. It's a very good book with some lovely recipes and I'm very happy with it. I didn't enter the competition to win a signature but to win a cookery book.
    • mrandmrskbm
    • By mrandmrskbm 19th May 17, 8:08 PM
    • 25 Posts
    • 1,490 Thanks
    mrandmrskbm
    Agree with Frankie56 above.

    Although if you are really bothered you can contact the ASA
    https://www.asa.org.uk/advice-online/promotional-marketing-competitions.html
    • fredandwilma
    • By fredandwilma 19th May 17, 8:21 PM
    • 1,069 Posts
    • 1,425 Thanks
    fredandwilma
    I can't honestly say that I'd noticed my book wasn't signed and it doesn't really bother me. But, if you're promised something and it isn't as described, even if it is free, I think you have the right to complain or at least make the person / organisation aware of the mistake.

    Hope you're reading this MSE!
    Originally posted by stuartwilson23

    If your book was a signed copy, it's likely it was signed on the second page, (the white page after the green page,) below 'One Pound Meals'.


    Agree with Frankie56 above.

    Although if you are really bothered you can contact the ASA
    https://www.asa.org.uk/advice-online/promotional-marketing-competitions.html
    Originally posted by mrandmrskbm
    Yes, I know, thanks very much.


    Although some people may think my poll is a waste of time / amusing, it's serving a very useful purpose and many thanks to the people who have already voted.
    Last edited by fredandwilma; 19-05-2017 at 8:37 PM. Reason: added comment
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
    • Sallyforth
    • By Sallyforth 19th May 17, 8:24 PM
    • 32 Posts
    • 81 Thanks
    Sallyforth
    Oh dear - am I really sad just being happy I won the book? Must admit I entered for the recipes not a signature. Dare I mention I hadn't even noticed the "signed" bit - oops!
    • mrandmrskbm
    • By mrandmrskbm 19th May 17, 8:31 PM
    • 25 Posts
    • 1,490 Thanks
    mrandmrskbm
    I wasn't personally bothered but surprised at how cruel some people are making fun of the original poster from behind their screens.

    If somebody was promised one thing and received another, they have a right to persue. That's what the ASA are for. Someone could be a big fan wanting a signature etc. Imagine if it was a child receiving a football from their favourite player etc.

    If you have no interest, why carry on following the thread and making jibes.
    • fredandwilma
    • By fredandwilma 20th May 17, 6:39 AM
    • 1,069 Posts
    • 1,425 Thanks
    fredandwilma
    I wasn't personally bothered but surprised at how cruel some people are making fun of the original poster from behind their screens.

    If somebody was promised one thing and received another, they have a right to persue. That's what the ASA are for. Someone could be a big fan wanting a signature etc. Imagine if it was a child receiving a football from their favourite player etc.

    If you have no interest, why carry on following the thread and making jibes.
    Originally posted by mrandmrskbm
    Thanks for your post.

    I note posts has now been removed, either by a BG or the people who made the post? No matter.

    What is even more surprising is the amount of 'thanks' these type of posts receive?

    There was a debate on the site feedback forum recently (i won't post the link,) asking if the thanks button should be removed.

    Many thanks to the people who have voted in my poll so far, and for the helpful replies and support.

    f&w
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
    • anotheruser
    • By anotheruser 25th May 17, 12:42 PM
    • 2,546 Posts
    • 1,502 Thanks
    anotheruser
    If somebody was promised one thing and received another, they have a right to persue.
    Originally posted by mrandmrskbm
    Do they have a right?

    Many people think they have rights when they actually have expectations.
    There is a significant difference.
    • lilias
    • By lilias 25th May 17, 1:44 PM
    • 7,153 Posts
    • 455,896 Thanks
    lilias
    Do they have a right?

    Many people think they have rights when they actually have expectations.
    There is a significant difference.
    Originally posted by anotheruser
    They have a right. I have always found this a useful quote -

    The mighty Edwin Mutton of the ISP (now retired and still much missed)
    wrote

    "Given the variety and scope of promotional activity there will always be potential for error. Yet, as companies outsource execution and fulfilment, they are failing to take responsibility when things go wrong.
    "That is a mistake," says the ISP's Mutton. "The promoter is always responsible
    for giving the customer what they were promised.""
    • mjm3346
    • By mjm3346 25th May 17, 5:07 PM
    • 35,277 Posts
    • 230,772 Thanks
    mjm3346
    They have a right. I have always found this a useful quote -

    The mighty Edwin Mutton of the ISP (now retired and still much missed)
    wrote

    "Given the variety and scope of promotional activity there will always be potential for error. Yet, as companies outsource execution and fulfilment, they are failing to take responsibility when things go wrong.
    "That is a mistake," says the ISP's Mutton. "The promoter is always responsible
    for giving the customer what they were promised.""
    Originally posted by lilias

    There is a difference between the right to expect something and the right as in a legal entitlement - The ISP/IPM then and now had no legal powers, at worst if a company was a member they could chuck them out and maybe stamp their feet a bit but they could not force them to provide a prize or do anything else.
    Like the ASA there is no "penalty" for simply ignoring them as there is no legal requirement to deal with either body.
    • LisaKent
    • By LisaKent 25th May 17, 10:18 PM
    • 16 Posts
    • 43 Thanks
    LisaKent
    Quick update for those who won a book and are interested....

    I have heard back from the Advertising Standards Agency, they've advised making a complaint as the competition is a promotion for the book so it is an 'advertisement' and as such has to adhere to certain standards.

    It has also been pointed out to me that many people donate competition/raffle prizes to charities. A 'signed' book would make a great prize and could raise a nice amount for a charity. Imagine donating a 'signed' book only for the charity to find out afterwards it hadn't been signed at all.

    For those of you are happy with your book, that's great and I doubt this will be of any interest to you. For those who are not I've submitted an online ASA complaint form and will post an update on here when I've heard back from them.

    Lisa.
    • mjm3346
    • By mjm3346 25th May 17, 11:24 PM
    • 35,277 Posts
    • 230,772 Thanks
    mjm3346
    I've submitted an online ASA complaint form
    That's all anybody who was unhappy needed to do.
    • fredandwilma
    • By fredandwilma 25th Jun 17, 4:24 PM
    • 1,069 Posts
    • 1,425 Thanks
    fredandwilma
    Update
    Just an update, another month down the line.

    There is no update.

    I haven't heard back from MSE.

    I haven't had a further response from the ASA, after receiving their automated, we will be in touch in 7 - 10 days time, 6 weeks ago.

    I did have a response from Miguel Barclay (who knows it was him, for sure)?


    I'm sorry to hear this, I did sign a big load of books a while back and it does get a bit scribbly after a while. Apologies for the original mixup too, miguel xxx
    (Message copied exactly as received, inclusive of mistakes).

    When questioned further, I received no further response.

    I think the message in the latest MSE weekly email is somewhat ironic:-

    Competitions often sound too good to be true
    I also find it ironic a consumer website which purports to helping consumers resolve issues, doesn't deliver and is beyond explanation or apologies, itself.

    The conclusion I've drawn - If you enter a competition to win a genuine signed copy of a book, there is very little you can do if this isn't what you receive.

    After all - It's only a book.


    I do however, have one last ace up my sleeve.

    For me, it's still the principle, and I'm very disappointed with MSE itself, for not resolving this issue.
    Fred - Where's your get up and go?

    Barney - It just got up and went.



    Carpe diem
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